Affected Component: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Date Published
APR 23, 2014
NHTSA TSB #
10098181
TSB Document
Summary
SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 30.00.300 OR LATER). • FAVORITES (RADIO PRESETS, NAVIGATION LOCATIONS (INCLUDING HOME)), BLUETOOTH PAIRING, SOUND ADJUSTMENTS, AND ROUTE AND WARNING SETTINGS ARE RESET WHEN CMU IS REPROGRAMMED. • FAVORITES LIST DISPLAYS ONLY THE CHANNEL NUMBERS FOR XM RADIO STATIONS. • CANNOT MAKE A CALL SUCCESSFULLY USING VOICE RECOGNITION IN FRENCH. • SOUND SKIPS WHEN PLAYING MUSIC THROUGH BLUETOOTH CONNECTION. • THE NAVIGATION ROUTE GUIDANCE IS NOT PLAYED AFTER PAIRING IPHONE 4S. • VOICE RECOGNITION FAILS AFTER IMPORTING CONTACTS WITH SPECIAL CHARACTERS ($, #, ETC) IN THE NAME (#MOM, $AM). • THE MUSIC VOLUME BAR IS DISPLAYED WHILE THE NAVIGATION IS GUIDING A TRIP. • THE COMPASS SCREEN IS DISPLAYED, EVEN THOUGH A SD CARD IS INSERTED. • SOUND IS HEARD EVEN THOUGH MUTE IS SELECTED. • THE NAVIGATION SCREEN IS REBOOTED. • NAVIGATION GUIDANCE IS WRONG DUE TO LOSS OF GPS SIGNAL. • THE NAVIGATION SYSTEM DOES NOT RECOGNIZE THE CURRENT LOCATION. • THE RADIO SCREEN IS FUZZY AND THE COMMANDER SWITCH DOES NOT OPERATE. • SELECTING A CONTACT ADDRESS CAUSES THE TOUCHSCREEN TO FLASH WHITE. • A MESSAGE “INVALID SD CARD” MAY APPEAR ON THE CENTER DISPLAY WHILE USING THE NAVIGATION SYSTEM. • A BLACK SCREEN MAY BE DISPLAYED WHILE USING THE NAVIGATION SYSTEM. • A BLUE SCREEN MAY BE DISPLAYED JUST AFTER TURNING THE IGNITION TO ACC/ON. • THE CENTER DISPLAY DOES NOT BOOT UP WITH A BLACK SCREEN. • THE CENTER DISPLAY MAY FLICKER WHILE USING WIFI CONNECTION. • THE NAVIGATION SYSTEM SOUND VOLUME CANNOT BE CHANGED. • FRENCH PRONUNCIATION IN VOICE GUIDANCE/WORDING OF THE NAVIGATION SYSTEM IS NOT CORRECT.