This report is concerning a dealer, matt castrucci Mazda, in dayton, Ohio. This dealer failed to offer us, the customer, an appointment to inspect our vehicle for safety due to the recall on Mazda 6S for the suspension, structure recall. We repeatedly called to schedule an appointment and were repeatedly told that they did not have the parts and that they would contact us when they received the parts. We called several times from the date of receiving the recall until finally we called and they said they had the parts. We scheduled the appointment. When we arrived, they stated they did not have the parts but we had a few other things for them to look at so they kept the vehicle. They did then inspect the vehicle and found it unsafe to drive. We are very upset that our son was driving an unsafe vehicle and believe that it was the dealer's responsibility to have recommended to us that we bring it in for inspection the first time we called for an appointment and this did not happen. I asked the dealer to forego a charge for a test they performed regarding a tire pressure indicator light as consideration for their mishandling of the situation, for which they refused, refusing to acknowledge that they should have scheduled an appointment to inspect our vehicle the first time we called to preclude a customer driving an unsafe vehicle. I would like for someone to file a report that this dealer is incompetent and willfully and intentionally were neglectful of their duty to inspect a vehicle for a safety recall when contracted by the customer..

- Dayton, OH, USA

While driving car, felt clunk and car kept pulling to right and hard to control steering. When turn wheel, loud clunking felt and hard to control car. Car was on highway just before exiting to city street.took to independent mechanic who said subframe completely rusted and affected steering and wheels would not let anyone drive car and said car is undriveable. Car towed to Mazda dealer where it sits today. I was driving my 3 brothers in the car when this occurred. Luckily there was no accident.

- Cuyahoga Falls, OH, USA

Driving to work on highway 44 when I noticed the handling was really bad. Had to come to a quick stop and applied brake pressure when rhw xar suddenly swerves to the right. Upon getting the car under control I had to run thw sterring wheel 3/4 to the left to keep the car going straight. Made it to work by driving slow and conitinuing steering left. Called a tow truck to have it towed to a shop. My mechanic replaced a wheel bearing and took it for a drive. He lost complete control of thw car twice; took it back to the shop and discovered the subframe completely rusted out and was the cause of the problem

- Louisville, KY, USA

The contact owns a 2009 Mazda 6. the contact called on behalf of the driver. While driving 55 mph, the vehicle shook violently and pulled to the right. In addition, the traction control warning indicator illuminated. The contact was able to coast the vehicle to the side of the road and noticed that the wheel rim was tilted outwards, striking the fender well. Also, the a arm was detached and the frame was corroded. An independent mechanic inspected the vehicle and stated that a new subframe would be needed. The contact called paul miller Ford at (888) 776-0844 (located at 975 E new circle rd, lexington, ky 40505), but no assistance was offered. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 170,000. The VIN was not available.

- Georgetown, KY, USA

Subframe has severe corrosion, rotted out. Only one bolt holding the rack and pinion. Hard to keep the car in the road. Steers to one side. Make popping noises when turning certain directions. Steering wheel shakes when driving on freeway when reaching speed of 40-50.

- Detroit, MI, USA

Last year, on my mechanic's advice, I purchased a structural cross member for my 2009 Mazda 6. mechanic said cross member was in severely deteriorated condition, and required immediate attention. I can provide invoices if appropriate. Total cost, part plus labor, was roughly $1000.. fortunately we caught this problem before a steering issue or other problem arose.

- Orchard Park, NY, USA

Subframe and rotting. Live in menomonee falls as well. Rust occurs abnormally fast in the whole hoiusing of Mazda 6.

- Menomonee Falls, WI, USA

Vehicle has a grinding/buzzing sound (when vehicle is in motion) coming from the front passenger side. Took the vehicle to a mechanic to be inspected and extensive rust and corrosion was found on the subframe. I am thankful that this was discovered before a major malfunction which could lead to a serious accident or death. From reading the many complaints of this problem on this website, I hope that madza will address this issue.

- Maple Grove, MN, USA

I backed out of my driveway, which has a slight curb to it, and heard a clunk or pop from the front of the car. Drove down my street and to a highway on-ramp and while turning onto the ramp the steering felt loose (required more steering angle than normal to turn same amount). While on the highway, to keep the car straight, the wheel needed to be held turned left ~20degrees. I drove to the 1st exit to get off the highway right away, and while applying brakes, the car pulled to the right. Going on city streets to try to return home, a traffic light turned yellow, and applied brakes again and car pulled almost over into the right hand lane. Immediately pulled into a parking lot and called a towtruck, and towed it to a shop. Pictures from inspection performed by the shop are attached.

- Menomonee Falls, WI, USA

Inspection Agency found that the engine cradle was corroded to the point of near failure. Have been told that a replacement using a used chassis will cost over $1500. I have lived in New Jersey/Pennsylvania for all but 8 months I have owned this car since 2009. From reading about others with the same issue, it seems the engine cradles were not made to handle those winter conditions. Hopefully this will generate a recall since it seems like a common occurrence. I also had to have my front axle replaced about a year ago for a rusting issue that may have been due to the same material corrosion.

- Bethlehem, PA, USA

Car suddenly veered right on the highway and scraped both fenders and the mirror against a cement barricade. Steering has been unpredictable. While elevated on jack stands with both front wheels hanging, crouched facing the right passenger side tire, the tire can be gripped with the left hand on the rear facing tread and right hand on the front facing tire tread, then moved in and out with large amounts of play, wobble, and clunking noises. There is also a large amount of noise and clunking coming from the area where the streering " linkage" ( term?) connects to the hydraulic rack when the front of the car is on jackstands and the steering wheel is moved to both extremities. The hydraulic steering rack appears to flex left and right when the car is on the ground in the normal driving position and the steering wheel is moved to both extremities. The left drivers side wheel bearing is in need of replacement. While assessing that is when the extreme rusting of the front subframe was noticed, along with a huge rust hole on the right passenger side as described by others. Very close to the attachment of the lower A-arm of the same side. Car was purchased new from dealership with 1500 miles by an in household family member and has had all/nearly all of its scheduled dealership maintenance at the place or purchase up untill the beginning/middle 2017. Afterwhich I recieved the vehicle. This was all noticed on or aprox July 1st 2018 and the car hasnt been driven since.

- Lake Milton, OH, USA

This car was bought used. After suspension inspection I found out that the front subframe is extremely rusty and immediate replacement is necessary. According to the body condition there were no any incidents which may affected the subframe condition. Further driving with this is dangerous.

- Norwalk, CT, USA

Went to take my car to the mechanics today for a loud humming noise. Come to find out my front cross member is rotted out. This seams to be a common problem. The ac leaks right on the suspension. Can't wait to see what this is going to cost.

- Wakefield, MA, USA

This past week, while driving my vehicle to and from work on a public roadway, the steering wheel was off-center and the vehicle started to shift to the side of the road while vehicle was in motion while driving straight. I took it to an auto repair shop and they told me the sub frame is completely split in half and all corroded. The vehicle is undriveable right now. It's going to be very expensive to repair.

- Clay, NY, USA

Subframe rust the front passenger subframe is severely rusted to the point that tmy local Mazda dealer (alden Mazda in fairhaven, MA) didnt want to perform routine maintenance due to their concerns over this very serious safety issue. They told me that the car is unsafe to drive at this point. I drive approximately 150 to 200 miles on most days and I'm very concerned for my safety. I purchased the car on February of 2018 with only 68,000 miles on it. As of July 30th 2018 it's at approximately 79,000 miles.

- E Falmouth, MA, USA

My complaint is regarding excessive rust/corrosion of the subframe of my vehicle that was recently discovered during a routine oil change. I am at just under 113,000 miles, and the car is otherwise in great condition. I expected a good five more years of use, but now, due to the dangerous circumstances, I am in search of a new car. I purchased my Mazda new in March of 2009, and other than routine maintenance there have been no major issues. The passenger side wheel bearings were replaced just over a year ago, and the car still had a noise coming from that area immediately following. We were told at that time that it must be something loose in the wheel. The noises seemed to worsen and multiply recently. At times the car would seem to feel a wobble (best word I can think of) at higher speeds. Luckily this was noticed before something tragic happened. Now I am left with an inoperable car that I will need to pay an estimated $1,600 minimum to repair with a wait time of at least three months. The shop to which I take my car said they have seen this before in Mazda and some Honda. They suspect it could be an A/C draining flaw. I live in northeast Ohio, but there is no other rust on the car. I am glad I did a search and did not just accept this as normal. However, I am wondering how many others out there have, and have not placed a complaint.

- Westlake, OH, USA

Bought 2009 Mazda 6 brand new. Car has 140,000 miles well maintained. I had to slam on my brakes to avoid a collision with a truck pulling a trailer. The truck was at a stop sign facing West, I had right of way driving North, truck driver pulled out in front of me turning left to go South. My speed aprox.40mph to dead stop.. my vehicle never left the road or no impact with other vehicle. As I started to drive straight, I had to keep my steering 20-30 degrees to left because my car pulled hard to the right. I pulled over to check for flat tire. That was not the issue. I was able to turn around and proceed to a Mazda dealer aprox 2 miles South. I left the car there for Mazda to inspect. The service advisor called me and told me the front sub frame had split/cracked due to rust corrosion--"thats northeast Ohio for you". repair estimate $2000-$2500. Repairs are not done. Dealership has allowed to leave the vehicle in the parking lot for a short time. My car can not be driven. The dealership offered to work with me to "purchase another vehicle ".

- Akron, OH, USA

I was driving and making a turn when a loud clunking noise occurred and I lost stability of the car. In order to make it to the dealership (which was within a mile), I had to turn the wheel to the left and drive 10mph to maintain stability. Over the 2 days previous to the event I heard occasional clunking noises while driving. The mechanic found significant rust that had gone through the subframe on the front passenger side, rendering it undriveable. They informed me that this was a common problem they had been seeing and that the part is backordered months. The rest of the undercarriage was mostly rust free except for the subframe.

- Stevensville, MI, USA

Engine cradle/crossmember is severely deteriorated on the passenger side. Excessive rust and holes in the structure. My concern is a safety issue in driving the car and having it stay together.

- Milford, PA, USA

Update to NHTSA id number: 11074904 on 7/8/18, the front crossmember engine cradle failed, which has resulted in the catastrophic failure of being able to steer the car. The car is now unsafe to operate and drive whatsoever. I have been waiting 4.5 months for the manufacturer to provide the replacement oem part which I had scheduled the repair in the beginning of March 2018. The manufacturer has refused to sell the part to the mechanic, and the dealer said the price of the oem part has now doubled. This price gouging and inability to allow me to freely choose who to perform maintenance on my car is unacceptable and may result in the pursuit of legal action.

- Brecksville, OH, USA