The contact owns a 2017 Mercedes-Benz GLE350. The contact stated while driving 20 MPH, the message "Power Steering Malfunction. See Operator Manual" was displayed. The steering became extremely difficult to turn. The contact was unable to maneuver the steering wheel and stopped the vehicle. The contact was able to veer to the side of the road with the assistance of a bystander who drove the vehicle. The contact stated that upon turning off and restarting the vehicle, the warning message disappeared, and the vehicle regained power steering functionality. The contact was able to drive the vehicle to her residence; however, the failure reoccurred while driving. The vehicle was towed to the dealer where it was diagnosed that the actuator module and the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 11,000.

- Briarcliff Manor, NY, USA

The vehicle only has about 10K+ miles but encountered "Power Steering Malfunction See Operator-€™s Manual" error message, and then the Power Steering stopped working, became stiff, and could not be moved. The vehicle got stuck in the mid of the road becoming very dangerous for the driver, passengers, and all other moving vehicles on the road too. The vehicle was taken to a dealer who said that the Powering Steer Rack was not working and needed to be replaced. The cost is about $7000. Mercedes had multiple recalls for very similar Power Steer problems in the past a few years including vehicles made in the same year as mine (2017). However they never included the GLE model in their recalls in the past. Apparently GLE was affected by the wide-spread Power Steer Malfunction problem which they already knew about.

- Briarcliff Manor, NY, USA

on Several occasions while either backing into my drive way, parking stall or out into the roadway, when i shifted the vehicle into gear, either Drive or reverse, the vehicle failed to do either. I had to turn off the vehicle and restart in order to have it change gear. This was dangerous as when the vehicle failed it was in the line of traffic flow and if another vehicle had not seen me in time it would have caused a collision. Component has not been inspected by police or insurance as of yet but I do have it into Mercedes dealer for inspection as of right now There were no warning lamps or alerts lit at the time or before the failure I Purchased the vehicle in Texas in 2017 while I lived there, but I have in the last couple months relocated to Canada so I provided my old address associated with the vehicle and the Mercedes customer database, but I do not have a home in Canada as of yet and I am staying with relatives. Their address is [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Katy, TX, USA

Purchase car with about 5K miles, within two weeks had traction issues where the back end would fish tail in rain. Took back to dealer service rider checked and said just put air in tires and it should be fine. Next rain storm same thing happened went back to dealer they said they looked at it and everything is fine. Still not sure why, but traveling out of town and nearly spun out on busy highway went back to dealer this time they tell me 2 tires are bad. They agree to pay for 2 and I bought 2 only 22K miles... now really worried when it rains I am afraid to drive, but when it happened again called them and said something is got to be done they say there is nothing they can do I need to open a "ticket" with mbs to have manufacturer check for issues. I am very concerned this is not going to get resolved and I am stuck with a 70,000 lemon. Something is wrong with this car it should not be spinning out in rain with brand new tires. Service has reviewed it 4 times and put new tires on it, not sure of any other things they have done.

- Choctaw, OK, USA