10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 92,909 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Power steering assist is unreliable. It would stop working intermittently a few days ago and now it doesnt work except for the first start of the day and I've had it looked at shop here in town it threw a code that a local Ford dealership told me was the steering column needed replacing. I was also informed that this vehicle had a previous recall for the same issue and that my Mariner didn't have the recalled parts replaced but the PCM was reprogrammed. I was told that the replacement would not be covered under the previous recall issued by Ford Motor Co.
- Metropolis, IL, USA
Last year in April I got the car, didn't have it for a week the power steering went out. I got it fixed. Here it is 2020 of August, the power steering assist came on. The steering wheel locked up on me. I don't have the money to keep replacing this same part. I looked into the recalls for the vehicle. I seen a couple, called a number I seen they said the recall expired. So I'm back to square one. I don't know exactly what part I need.
- Columbus, OH, USA
Unexpected sudden loss of power steering while making a right hand turn onto major roadway causing contact with curb.
- Nashua, NH, USA
Vehicle suddenly loses power steering assistance while driving. If the ignition key is cycled the power steering assist may function again. The affected component was determined to be the power steering control module (pscm) within the steering column. A recall was issued for this in 2014, however only the software was updated when the vehicle was brought in for repair. The malfunctioning components were not replaced and the issue has returned.
- Rockford, MI, USA
The contact owns a 2009 Mercury Mariner. The contact stated while driving approximately 35 mph, the vehicle loss power steering assist without warning. The contact drove the vehicle to her residence. The contact took the vehicle to sheehy Ford Lincoln of richmond (10601 midlothian turnpike, richmond, va 23235) where the vehicle was diagnosed with a power steering module failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 164,000.
- Richmond, VA, USA
Recall has been done back 5 years ago and power steering is not working again. This seems to be a heat issue of poor manufacturing. They replace part however, safety issue has not been fix. This problem will continue unless Ford fixes the problem. The problem is a heating and compound electric issue and overtime will continue to fail and cause possible injuries and or damage. Ford only mask the problem with the recall and did not in fact fix it. The heat shield and part location is a poor design and causing a thermal brake down to the electrical components which causes thermal grease to flake away and therefore causes loss of communication to the electrical settings and therefore can't adjust the settings for power control. Please have Ford fix this part before someone serious is injured.
- Brook Park, OH, USA
I began to have slight problems the other day with my steering wheel being some what 'tight' when making a left turn. Usually, the steering wheel sort of 'springs' back when making a turn, it now has to be assisted by myself to get the wheel to turn straight back after making the turn. I have done my research and I am 100% positive that the vehicle I am complaining about is now having the same problems that recall #14V284000 has listed. I have replaced my tie rod ends recently and I have checks for play in my rack and pinion. The steering it's self is not 'loose' or rattling any components so I am brought to believe it is a electrical issue. Please help me.
- Indianapolis, IN, USA
My daughter's car got a power steering error message and the power steering stopped working. The truck is un-driveable. I looked it up online and found: If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the pscm when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05. It turns out that the warranty repair was done in 2014 and Ford feels like the problem was fixed. Obviously what ever they did did not correct the problem. The truck is unusable, the repair is $2000++ and Ford is not willing to help.
- Rumson, NJ, USA
The electric power steering on my 2009 Mercury Mariner hybrid has suddenly stopped working. I can't turn the steering wheel without great effort.
- Norcross, GA, USA
My 2009 Mercury Mariner has an issue with the steering. Sometimes it works but most of the time it does not. There will be times when it does work it will go out in mid turn and jerk the wheel straight, sometimes causing me to swerve into traffic or out of my lane. I did hear that this particular vehicle was involved in a recall but I was not sure how to get that information.
- Hamtramck, MI, USA
Power steering quit working. No warning lights. Went to store it worked came out and it didn't work. Has been 2 weeks and still nothing
- Kane, PA, USA
I drove my 2009 Mariner 45 minutes to a nearby city. After shopping I turned on the car and had no electronic power assist. I turned the car off and back on and it returned. I parked at the next store to shop and when I returned there was no power steering until I restarted the Mariner. It then worked for about a half hour on the drive home and cut out on the highway and would not come back on at that point. The next day it was fine. I did take it to a Ford dealer to check fault codes and recalls and there wasn't anything showing in the system. The power steering was working fine until a week later the issue returned.
- Jamestown, NY, USA
On city streets the power steering would become disabled. This would cause the steering wheel to lockup and become incredibly difficult to make turns. The power steering would flicker on and off, and after 2 or 3 cycles a battery icon on the dashboard would light up. Seemed to occur more frequently when the headlights were on. Took vehicle to a Ford dealer and they replaced the entire steering column even though there is a recall out already that is eerily similar. They did not provide information as to why this instance did not qualify for the recall even though this was specifically asked for.
- Chicago, IL, USA
My car has a electric power assist system code and I called and for my car it was not on the recall even though there was a recall 14V28400 in 2014 for 2008-2011 Mercury Mariner for this problem. I have no power steering now
- Cedar Rapids, IA, USA
The contact owns a 2009 Mercury Mariner. The contact stated that the steering wheel seized four times while driving. The contact was able to drive to her residence and powered off the engine. The vehicle was restarted, but the steering wheel failed to steer. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was made aware of the failure and informed the contact that the vehicle was not included in a recall; therefore, they did not assist. The failure mileage was approximately 100,000.
- Charlotte, NC, USA
The contact owns a 2009 Mercury Mariner. While driving various speeds, the steering wheel failed to turn. There were no warning indicators illuminated. The vehicle was taken to all star Ford (2586 range park dr, denham springs, la 70726, (225) 490-7649), but was not diagnosed or repaired. The manufacturer was not contacted. The contact stated that the failure was similar to NHTSA campaign number: 14V384000 (steering). The failure mileage was 111,000.
- Denham Springs, LA, USA
The contact owns a 2009 Mercury Mariner. While driving approximately 25 mph, the power steering suddenly failed. The contact pulled the vehicle over to the side of the road and had it towed home. The contact called Liberty Ford Lincoln canton (located at 1423 tuscarawas St w, canton, oh 44702, 888-694-4553) and was informed that the vehicle was previously included in an unknown recall regarding the power steering, but it had expired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 121,000.
- Canton, OH, USA
I purchased a 2009 Mercury Mariner new. There was a recall issued 14V284000. The recall involves the electronic power steering. The dealer claims this Mariner is not under the recall. I say it is because the symptoms are exactly the same as seen in the video describing the problem. This vehicle should be included in the recall. The power steering was fine when it was shut off in the driveway. The next time it was started the power steering did not work. I do not know the exact date of the incident so I will give an approximate date. I sold this car to my son. He is now the owner.
- St Charles, MO, USA
In Sept 2016, I took my 2009 Mercury Mariner in for program code 13N03 because I was only experiencing loss of power while driving and the code P2112 showed up; I found out the dealership chose to initiate the recall 14S05 of updating the software in my vehicle even though I was not experiencing any power steering issues - no codes listed on my invoice. Fast forward to May 2019, my vehicle's electronic power steering has went out and now I cannot get it fixed because Ford chose to update the software when the only program I was experiencing was the throttle body. Now it is my expense to fix my electronic power steering instead of Ford because they chose to do another recall even though no codes were listed. When you take your vehicle to a Ford dealership, they decide to fix your vehicle how they want to - so now even though the 14S05 recall applies to my vehicle now I cannot get it fixed by Ford because they updated the software without actually fixing the problem.
- Monticello, AR, USA
- Warrington, PA, USA