The contact owns a 2002 Mercury moutaineer. The contact stated that the gear shift handle broke off when she attempted to shift into drive. The vehicle was towed to an authorized dealer where the contact was informed that the steering column needed to be replaced. The contact called the manufacturer who stated that there were no related recalls. The vehicle had not been repaired. The VIN was unavailable. The current and failure mileages were approximately 166,000.

- Pasagola, MS, USA

Shifting gears from reverse to drive when gear shifter broke off in my hand leaving car stuck in reverse with no way of changing gears. Had to have complete steering column replaced because column is not designed to let you replace the broken part only. Had to search for the part in junk yards and all the columns that could be found in junkyards had the same trouble broken off shifter. Had to order a new steering column and I do have the old column and receipts.

- Shady Spring, WV, USA

Problems with vehicle's transmission at various speeds. The engine remained slipping, jumping, and making noises, the rear window did not hold and fell on the consumers head, the steering column locks, the fuel engine read empty and the light was on, the interior coat hooks had come out of the walls, and the transmission was jumping, clunking, and slipping. Dup of 10022342_pco

- Dover, DE, USA

The vehicle transmission slipped, jumped and made clunking noises. The steering column locked up. The rear hatch fell onto the consumers head which resulted in retinal detachment and balance trouble. PE04045.pco

- Dover, DE, USA