9.3

really awful
Typical Repair Cost:
$1,150
Average Mileage:
48,000 miles
Total Complaints:
11 complaints

Most common solutions:

  1. replace steering lock control unit (10 reports)
  2. not sure (1 reports)
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problem #11

Nov 152018

370Z 3.7L V6

  • Automatic transmission
  • 69,711 miles

This is a constant problem for many Nissan and Infinity cars made around 2007 to 2013. Nissan knows of this issue and has only made minimal efforts to fix it. Nissan knows that this part is a bad design made poorly, but due to it being a "Security feature" there is no work around to the problem. The only answer is to buy a brand new part that cost around $600-$800.

If you bring the car into a dealership they will charge over $300 just for labor installing a piece that takes less that 30 minutes. While this part will not cause any crashes it will and has left people stranded anywhere if they simply turn the car off. Just by looking at the gears inside this part clearly shows how cheaply this vital part of the car is made. A car with only 70,000 miles should not need an $800 replacement for a part that only moves a plunger up and down. The part is nothing more than a cheap motor, gear and a circuit board but is costing people nearly a grand to replace.

- Joe T., Brunswick, GA, US

problem #10

Feb 252017

370Z LX V6, 3.7L

  • Automatic transmission
  • 47,400 miles

Please do a recall on 2010 Nissan 370Z Faulty Electronic Steering Lock issue. I have already spent $193.20 on diagnosis plus tow out of repair shop (not counting my time away from work to deal with issue). I do not want to pay $1,240 + to fix it. That is outrageous. I would love to get this fixed for free. I love my Z, please do something!!!!!

Sincerely,

Concerned Nissan Z Customer/Driver

- Rogelio B., Watsonville, CA, US

problem #9

Dec 222016

370Z 3.7L V6

  • Automatic transmission
  • 67,108 miles

December 20 had my car running in the driveway for an hour maybe, I don't drive it much in the winter.

So just 2 days ago I was enjoying the sound of my new exhaust system and puttering around the garage.

2 days later I jump into my Zed and wtf locked steering column, key icons flashing at me like Hal in Space Odyssey 2001. What if I had a medical emergency and, this well known failure, kept me from saving my life! This has never been brought forward by my dealership...Oh heads up, by the way....your nissan may not want to start. sometime maybe soon or soonish ....we...we just don't know.

- Michael B., White Rock, BC, Canada

problem #8

Dec 202016

370Z 3.7L

  • Manual transmission
  • 47,984 miles

click to see larger images

steering wheel lock unit failed steering wheel lock unit failed steering wheel lock unit failed steering wheel lock unit failed steering wheel lock unit failed

I have a Nissan 370 Z and up to this point I really enjoyed the car that was until an known issue of the steering lock went out on my car and left me stranded for 16 hours. I called Nissan after I spent $1162.00 to try to get reimbursed. I was initially told I would not reimbursed which after reading online how some people were refused reimbursement initially I kept pursuing a reimbursement. Stephanie from a regional office called and basically tried to low ball me by offering $500 reimbursement. Below is a forum link for the known issue of the steering lock. Other customers were offered a full reimbursement but for some reason I am not. This is after I bought the car brand new and have been a loyal customer ever since. I therefore would like a full reimbursement. I feel that this is only fair. What if I had been stranded on the way to visit an Airforce buddy in Alamogordo NM in the middle of the desert with spotty cell phone service. 16 hours stranded could have easily turned into something much worse.This is a huge safety concern. My case file is 24957255.

I am looking to get a full amount of reimbursement from Nissan.

http://www.the370z.com/new-roadster-370z-owner/65272-attention-2009-2010-owners-steering-lock-wont-start-http://www.the370z.com/nissan-370z-warranty-scheduled-maintenance-servicing-repairs/47064-car-wont-start.html

- rawlo5660, San Jose, CA, USA

problem #7

Oct 092016

370Z Nismo 3.7L V6

  • Manual transmission
  • 40,000 miles

I went to start my vehicle and it wouldn't start. I then noticed the wheel was not locked in place and moved freely. I checked the battery voltage which was good, and then disconnected the battery for 10 minutes as suggested on 370Z blog site in order to reboot computer. I put the master key in driver side door to let windows down. I changed the fob battery to no avail. I checked all fuses, which were found to be good. I then did my research and determined that the steering lock module has been recalled in several model years, but after contacting Nissan, my VIN was not included. I went off at that time, because if this module is faulty, how can they pick and choose which vehicles are subject to replacement by recall. I then discovered that from 2009 through 2012, all 370's, including the GTR, had this very same ongoing issue. I contacted the dealer to learn that this is an "out of pocket" fix to the tune of $1,100. Now my car is stuck in the driveway, windows down, and need some recourse. My last contact will be to Nissan USA complaint department before I file a BBB complaint.

Update from Oct 18, 2016:

Filed another complaint with safecar.com, NHTSA, and have heard back from no one. I was told by some third world country rep from 1-800-Nissan-1 that my VIN was not located in the Voluntary Service Campaign issued in March of 2013. Now, the car has to be flatbedded to the tune of $300 to the dealer until this is resolved. I am over it. How can they have a recall on some VIN numbers and not all of them, taking into consideration that the same steering lock unit was used on all of them in that date range?

- ogandy, Hollywood, FL, USA

problem #6

Oct 152015

370Z 3.7L V6

  • Manual transmission
  • 52,000 miles

Simply replaced battery in the car. Once finished car started fine. Went to start it the next morning and car didn't recognize intelligent key even when inserted. Start button wouldn't go out of "lock" mode, not even to accessory mode. Car had power, lights on dash and radio worked. Had it towed to local Nissan dealer where they diagnosed it as a steering column lock failure. There was a recall for my year, make and model but for some reason my VIN wasn't included in that. Called Nissan customer service about assistance and they weren't willing to help with the repair at all. I had to pay $1,237 for the repair out of pocket.

- ferrarif50luvr, Puyallup, WA, USA

problem #5

Nov 022015

370Z Touring 3.7L V6

  • Automatic transmission
  • 55,000 miles

I was completely stranded when my "Steering Lock Selenoid" failed. The car was dead to the world and it took 4 hours to get a tow to the Nissan dealership. The dealership told me that this is a well known problem on 2009 - 2010 Z cars and that I need to make a complaint to Nissan North America. I did this yesterday - November 3, 2015. Today, I received a call from a representative would sound like she was 12. She asked me about who does my oil changes (Nissan?), rotates my tires, where do I buy my tires and who has been fixing my brakes. After I said that Nissan did everything but change the oil, she turned me down flat for any assistance for the steering lock problem. Unbelievably ridiculous waste of my time - maybe if I'd said Nissan has been changing my oil they would have approved it (?). Of course, she already knew she was turning me down - so I am furious at the waste of my time. I will have to pay the $1300 to get the car back. I will never EVER buy another Nissan product - and I will NEVER have a kind word for Nissan to anyone who asks. I could not be more furious about how I was treated by Nissan North America, who know they have a defective product and will not own up to it.

- Monica D., Kennesaw, GA, USA

problem #4

Apr 052015

370Z Sport 3.7L V6

  • Manual transmission
  • 27,688 miles

Unable to start vehicle. Had to tow it to a dealership.

- William B., Powassan, ON, Canada

problem #3

Nov 142014

370Z Nismo 3.7L V6

  • Manual transmission
  • 30,000 miles

I was stranded, middle of nowhere with my fairly new sports car that I had only purchased 3 months prior. Owned my previous car for 11 years without issue. I contacted Nissan and they wouldn't cover a dime.

- Rafael R., Norfolk, VA - Virginia, USA

problem #2

Nov 212014

370Z LX 370

  • Automatic transmission
  • 48,682 miles

Steering wheel lock malfunctioned and car would not start. Vehicle was towed and the dealership knew on the phone what the problem was. Apparently he had a car in the day before with the same problem. Told me there was no recourse with Nissan.

- Vicki S., Eden, NC, USA

problem #1

Apr 222013

370Z 3.7L V6

  • Manual transmission
  • 42,400 miles

The steering wheel lock failed on 2010 370Z. When it fails it causes the car not to start or allow it to go into accessory mode, so even the windows cannot be rolled up or down when this happens, the car is basically dead. This is a known defect, nissan has taken the steering wheel locks out of the mid 2011 models and later due to their failure. Researching online has shown this happening to numerous people, so much so that there are many ways people are disabling this lock so they are not left stranded. I heard and read part was over oiled at the factory and is a defective part. This same part was failing in the Nissan's GTR model, and was recalled, but there was never a recall issued for the 370z.. It left me stranded and I had to pay towing to dealer. Thought it would be covered but it was not. It definitely should be covered. Nissan needs to make this right. They know its a problem.

- Richard W., Keller, TX, USA