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Hey! I own a 2012 Nissan Altima. So about 3 months ago I realized that my dashboard has begun to melt. I tried making a cleaner thinking that maybe there was a film that had built up on it from not being cleaned in a while. I used a cloth to clean it and all that happened was little pieces of the cloth stuck to my dashboard. I started searching online for "sticky dash" issues for my car and came across issues of other Nissan Altima's dashes melting. I had never heard of it before. I called Nissan Consumer Affairs and the man that answered was nice enough to open a case for me. I took my car to my local Nissan dealership as soon as I could and had someone look at dash. They agreed that it appeared that the dash was, in fact, melting. They felt that the dash would need to be replaced and gave me an estimate of about $2,500 to fix it. So I called Nissan Consumer Affairs again and the lady I spoke to made a statement saying that she reopened the case. I don't understand why the case was even closed to begin with. I don't remember what the date was that I first called them. She told me that she would send my case to a regional specialist for review and that they would call me back the next business day (8/12/19). I waited a few days (8/14/19) and still had not received a call and so I called Nissan Consumer Affairs once again to get an update on what was going on. I was then told that the "follow-up" call was scheduled to be on Friday (8/16/19). I was also told on this day that my car was out of warranty, but that they would see what could be done. I was told that the case manager would make a decision and call me on Friday. Friday came around and the regional specialist called me and I missed the call. I called them back maybe 5 minutes after the missed call and got her voicemail. I left a voicemail and never received a call back or got ahold of her even though I called her a total of about 3 times that day. Then, Monday rolled around and I called yet again about 2-3 times and she never picked up. I never received a call back until 5 pm on Monday only to be told that because my car was out of warranty and there weren't any recalls out that they weren't in a position to help me with my issue. I was very annoyed with how long it took them to get me an answer. In my opinion, Nissan should stand behind their product and make sure that their customers are happy and taken care of. Needless to say, this has put a bad taste in my mouth with Nissan and I'm seriously considering getting rid of my vehicle and buying from a different manufacturer.
- Lindsey P.,