9.4

really awful
Typical Repair Cost:
$1,150
Average Mileage:
70,150 miles
Total Complaints:
19 complaints

Most common solutions:

  1. replace the seat base (10 reports)
  2. not sure (5 reports)
  3. seat need to be replaced (2 reports)
  4. $800.00 bill they are saying is the solution (1 reports)
  5. replace seat bar (1 reports)
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problem #19

Jul 272017

Murano SL V6

  • Automatic transmission
  • 85,000 miles

ALL I WANT TO SAY IS BECAUSE OF THIS BROKEN SEAT , IT WAS THE ONLY THING THAT MADE ME FAIL MY CAR INSPECTION,,,NISSAN NEEDS TO BE ASHAMED OF THEMSELVES,,NEVER AGAIN

- cvalentine, Newport News Va, US

problem #18

Oct 012016

Murano SL AWD V6 3.5L

  • Automatic transmission
  • 115,000 miles

I enjoy this vehicle very much. All the monies I put out for this vehicle, It should keep me or my wife comfortable in motion!! I don't need to be driving and the driver seat collapse and scare the crap out of the driver!! If Nissan new about this, then they should replace for free!!! When I bought the car I asked and researched recalls and none mentioned this situation!! The astronomical price they want the consumer to pay is terrible !! I don't have this kind of funds to throw around!! I might as well just get a new car and not Nissan if they don't own up to this problem!! I have 4+4 block to hold up the seat and can not move or adjust!!!

- Charlie W., Wilkes Barre, PA, US

problem #17

Jan 022016

Murano

  • Automatic transmission
  • 135,235 miles

While driving down the road, I heard a loud noise. I then felt my seat give way dropping down on the rear left side of the drivers seat. Upon further looking at it I realized that the seat was unattached. I called my repair shop, was able to get in and once they removed the seat realized that the mental was "completely sheared off" I then researched it online only to find out that this is an ongoing problem that Nissan refuses to recall stating that just because there haven't been any serious injuries that there was no reason for a recall. I was informed that to repair my seat it was going to cost around $1,000.00. Its not covered by my extended warranty. I need to get this fixed so my only option is to have it done but don't feel I should have to pay for a repair that has nothing to do with me, no negligent actions on my part

- Diana T., Middletown, RI, US

problem #16

Jun 072015

Murano SL 3.5L

  • Automatic transmission
  • 99,419 miles

Seat bracket broke while driving, the seat totally dropped down without warning, this could have caused a major accident with less experienced drivers. After much research purchased a replacement seat bracket from AMAZON for around $29, the next phase will be to take the seat out and rebuild it...a real pain.

Currently the solution is a piece of 4X4 wood screwed onto a another piece of wood to make a stable platform for the chair, nice solution for a once $40,000 vehicle. Nissan should be covering this as this is no doubt due to inferior metal products and design for the seat bracket.

- Chris P., Kemptville, ON, Canada

problem #15

Sep 302014

Murano SL

  • CVT transmission
  • 52,600 miles

Started to get out of my car at work and heard a loud pop. The driver's seat rocked to the left. Took it into the dealer and it is costing $1700.00 to repair. Apparently it needs a new seat assembly. This should be a recall judging by the number of complaints I have seen on consumer websites. This is definitely a safety hazard. There is no way in an accident this seat would hold with only one bracket. Since this seems be to a problem on 2004 - 2007 Muranos, Nissan should have done a recall. We have two Nissan vehicles and I have loved them but I no longer trust the Nissan brand if they would not recall a defect that is definitely unsafe.

- gailtx, Ft Worth, TX, US

problem #14

Jun 102014

Murano SL 3.2L

  • CVT transmission
  • 108,000 miles

My wife sat down in the driver,s seat and heard a pop, then the seat fell to the back left. I removed the seat and the back left bracket was broken in half, not at the weld but the bracket itself. Welded it back myself but it's hard to get a good repair job without burning the seat. This could cause an accident. Nissan needs to recall this before someone gets killed.

- Barry T., Austinville, VA, US

problem #13

Sep 092011

Murano ES

  • Automatic transmission
  • 40,000 miles

I went to the dealer in Riverhead and showed them the car and after the repair man let me know I was bothering him, he came out and looked at it, barely looked and said yes the seat is broke and said it's going to be about $800.00 to fix, I ask why a seat would break and he said because it seems to be breaking in all the Nissans, so then I said well why isn't it a recall and he said I don't know its just not, so make an appointment if you want it fixed. I was so upset and don't have that kind of money, it's not like I am a big women and abuse my car, it is 6 years old with only 50,000 miles on it how can a seat break. THis company is the worst, I would never get another Nissan again, can't wait to get rid of mine. Please let people out there stay away for the Nissan, there seats break. I would think it a safety issue too. Thanks for listening.

- annglen, East Hampton, NY, US

problem #12

Oct 132010

Murano SE 3.5L V6

  • CVT transmission
  • 57,456 miles

Completely disappointed, angry, irritated, embarrassing,anti Nissan. Regret purchasing this vehicle for so much money.

- rosychills, Bronx, NY, US

problem #11

Dec 242010

Murano

  • CVT transmission
  • 88,000 miles

Under the driver's seat there is a metal bracket that goes across the back. It snapped like a pencil. Brought it two places for repairs but they think it's a factory defect and do not want to touch it. Took it to Ron Bouchard's Nissan in Lunenburg MA and they gave me a quote of $770 to fix it. Seems like there should be a recall on this, especially after reading all the complaints on line about the same thing. I was advised to call Nissan's Consumer Affairs office at 1-800-NISSAN-1 and file a claim. They called me back and said they could not help me. I really liked my Nissan and my husband even went out and bought a Frontier. I've been saving for a new one, but after not backing up their product, forget it!

- debworks, Sterling, MA, US

problem #10

Nov 012010

Murano AWD 3.5L

  • CVT transmission
  • 55,000 miles

driver side seat broken ,like thousands of other Murano owners, told by Nissan doesn't appear to be a serious problem from a safety stand point !!! I will never purchase another Nissan product and will tell everyone i meet how bad their vehicle are.

- Duane S., Bismarck, ND, US

problem #9

Jul 192010

(reported on)

Murano SL 3.2L V6

  • Automatic transmission
  • 68,400 miles

Nissan Murano - Driver side Front Seat Rear Frame Defect

View news spot on Murano at lower pasted sight.. all states contact your news stations http://www.azfamily.com/news/consumer/Valley-man-stuck-in-driver-seat-dilemma-98462964.html

My vehicle driver side rear seat frame broke on 06/19/2010 approximately around noontime. As I was driving my Murano Nissan and came to a stop at a stoplight, I heard a hard snap and felt a little jerk towards my left side. Unsure of what it was, I continued to drive my vehicle down the road. As I was driving my vehicle, I felt a rough thumping underneath my seat. I thought for a minute that my front driver side tire was going flat or had some kind of problem. As I drove further to find a safe place to pull over to check it, I felt my front seat sway back and forth, as I accelerated and as I was braking. I accelerated again to make sure that the swaying motion was actually happening. Again, the swaying motion (back and forth) of the front seat occurred. I looked underneath the front driver side rear seat and saw what looked like a black metal track frame supporting the seat. In the area towards the rear left side of the frame was one of four metal prongs that were broken away from the metal track frame of the seat. Knowing that this was a very unsafe issue, I looked for help to resolve the issue as soon as possible. Using the internet, I found numerous shocking complaints sites regarding Nissan Muranos’ rear seat breakage.

On 06/21/10 at approximately 7:00 am, I consulted with a trusted friend that was a certified vehicle mechanic about the issue. He also viewed the seat rack frame and observed that the rear left side prong of the front drivers seat track from was broken. He stated that this was unusual and not normal. He checked online and found numerous Nissan Muranos’ in the years of 2005-2006 had this problem which appeared to be a defective situation to him.

I contacted a local news station (3onyourside), who investigated the issue and found it to be legitimate and true. Not only was my vehicle in question about the defective part, several hundred complaints were found throughout the internet in-regards to this issue.

Nissan refuses to acknowledge the problem and correct it at no cost to the consumer. This is all about profit and money. The greed factor that sent American car dealerships into a financial downward spiral. Not producing quality products and charging premium dollars for it. Yet they want Americans to save their buts by bailing them out of debt because of the inferior product/cars they produce. It is now time for them to make amends on their wrongs to the American people by taking responsible for your defective products and repair them. Show Americans that you are just in your ways and want to be the number car dealership in America. Why do someone have to die in order for Companies and Corporations react to a serious safety issue regarding their products. The only time when safety concerns are address is when there is lost of life along with astronomical lawsuits.

My plea to you is to air this situation in hopes that Nissan and other major companies and corporations step up to plate and resolve their products safety issues before it's to late and the loss of precious life occurs. For instance, BP had to step up and do some serious PR work to save its' image and to keep Americans from lashing out viciously at all the damage it has done to our economy and lively hood. Defect Investigations Summary

Make: NISSAN Model: MURANO Year: 2004 NHTSA Action Number: PE08065 Summary:
THIS INVESTIGATION CONCERNS STRUCTURAL FAILURE OF THE ANCHOR/BRACKET ON THE LEFT REAR SIDE OF THE DRIVER'S SEAT. THE CONCERN IS THAT SUCH FAILURES MAY ALTER THE DRIVER'S SEATED POSITION SO AS TO REDUCE EFFECTIVENESS OF THE OCCUPANT PROTECTION SYSTEM OR POTENTIALLY COMPROMISE VEHICLE CONTROL. FAILURE OF THE SUBJECT ANCHOR BRACKET RESULTS FROM METAL FATIGUE AND CAUSES REARWARD TILTING OF THE DRIVER'S SEAT. THESE FAILURES USUALLY OCCUR DURING DRIVER INGRESS BUT MAY ALSO OCCUR WHILE THE VEHICLE IS BEING OPERATED. THE SAFETY RELATED CONCERNS DURING ACTUAL VEHICLE USE WERE NOT VALIDATED BY THIS INVESTIGATION. WHILE THE NUMBER OF COMPLAINTS OF THIS PROBLEM IS RELATIVELY HIGH, ONLY THREE VERY MINOR, UNDOCUMENTED INJURIES WERE REPORTED. THE REPORTED INJURIES OCCURRED DURING DRIVER INGRESS, NOT WHILE THE VEHICLE WAS IN MOTION. INVESTIGATION DISCLOSED THAT THE APPARENT RISK OF COMPROMISE TO VEHICLE CONTROL HAS NOT BEEN DEMONSTRATED. INVESTIGATION ALSO DISCLOSED THAT THE APPARENT RISK OF COLLAPSE OF THE DRIVER'S SEAT BACK HAS NOT BEEN DEMONSTRATED A SAFETY RELATED DEFECT TREND WAS NOT IDENTIFIED AND THIS INVESTIGATION HAS BEEN CLOSED.

Can you help me and many others in this predicament????? http://x.nissanhelp.com/forums/murano/3302-drivers-seat.html http://www.my3cents.com/showReview.cgi?id=41775 http://www.youtube.com/watch?v=IMSVbJqGvKw&feature=related http://www.nissanmurano.org/forums/66-problems/1548-drivers-seat.html http://www.arfc.org/complaints/2005/nissan/murano/?q=&page=7

P.S. My extended warranty through my credit union fixed the problem and Nissan wanted to shake my hand and thank me for using my purchased extended warranty (with my money) to fix their defective and safety neglected issue.Then had nerves to try and have me fix other problems that were covered by my warranty. I will never give Nissan another dime. I will take my vehicle problems to another reputable company who cares about their clientèle. I further urge everyone to continue to fight this until Nissan reimburse or fix all the problems concerning this major safety issue (before anyone dies from this).

- W H., Mesa, AZ, US

problem #8

Jan 202010

Murano SL

  • Automatic transmission
  • 40,100 miles

ok so i schedule my 2005 Mo for an oil change and tire rotation and a check up for the AWD. i bought the car used 6 months earlier and have only put 5,000 miles on it. i drop it of on 1/19 in the evening to have service on 1/20. on 1/20 i get a call from the dealer that it is ready to go. "the oil change is done, tires are rotated and we did a 27 point check and found no other problems." So i asked about the awd and the said it was fine. i said ok well i need to know if there are any other problems i need to know because this vehicle is going to Vermont from Maryland in a week. They said no it is fine. .....

fast forward to pick up day. 1/21 the pick up the car. drive off the dealer lot and notice my seat needs adjusting.....adjust it but it does not feel right and realize i am in a rocking chair. the seat was leaning to the left and rear. i turn right around and go back to the dealer. THe service manager reads the paper work and states that the technician noted the seat was broken when he got in. i said I was not made aware of this. He said well maybe he assumed that you knew that it was broken so he did not say anything. I said why would i not say something about something as big as that. He said i dont know but that but i am sure that is what happened with his assumption. THe fact is it broke while in their possession and was in perfect working order when dropped off. He agrees to repair for $650 which i am still not happy with but he wont budge.So it gets better....on 1/25 get a call from the service manager stating the seat frame was replaced and back on its tracks, but now it wont move forwards or backwards. they need to order another part. but wait, it was working until they broke the seat frame!! now my husband needs to leave on 1/28 at 8am and guess what...1/26 i all the service dept and they say oh we ordered the wrong part it was not what we really need to repair the car seat. so now the supposed correct part wont be in until 1/28 and installed until 1/29 So now we have to rent a car for $365 to take the trip to Vermont. I find this site searching for help with my situation and wow seems like this is a problem with the car not me.

NISSAN SERVICE STANDS BEHIND THE FACT THAT THIS SEAT WAS WELDED

- Dolly Y., Phoenix, MD, US

problem #7

Oct 102009

Murano SL AWD 3.2L V6

  • Automatic transmission
  • 58,000 miles

After only 8 months of purchasing a used 2005 Nissan Murano with 38,000 miles on it, as I am driving on the highway I started leaning on one side. Within a few days the seat completely gave up to the left and I was being thrown all over the place at the slightest turn. At the dealership they tell me I need a new seat track and that it will cost me $ 1,191 plus tax. Believe it or not they try to sell me a $ 550 60k mile service as they tell me that Nissan is not responsible for the busted track and they consider it "wear and tear". I guess I shouldn't have had tacos. I admit it. I farted all over the seat. That must have done it. The farts must have melted the bracket that holds the seat in place and caused the main frame of the guide to break. I believe the regional specialist at Nissan came to the same conclusion after her "thorough investigation'. She said something fishy must have happened for the track to break. Of course she did not know it was the beans in the taco. My assessment? The part is defective and they should issue a recall of the damn part, or at least take responsibility for the faulty design and repair the damage. My recommendation? STAY AWAY FROM NISSAN. They completely lost me as a customer and a supporter. They are no better than GE that builds appliances that break the day after the warranty expires. I hope the all go to hell at Nissan Co. and they are given a hot seat that breaks off so they end up in the middle of the burning flames.

- coccodrillo, Vernon, CT, US

problem #6

Sep 022009

Murano SE 3.2L V6

  • CVT transmission
  • 44,000 miles

I own a 2005 Nissan Murano that I purchased new. A few days ago when I got into the car the drivers seat seemed to come loose. It wobbles badly. I took the vehicle to the local Nissan dealership and was told that the seat bracket was broken and I would need a new seat. For the seat and installation the cost would be approximately $1,000. This car has 44,000 miles. I am the only driver and take exceptional care of the vehicle. After a number of exchanges with Nissan Customer Service I was told that Nissan has no obligation to repair the problem. I find through internet searches that this is a known problem. This is a serious flaw in design. How can Nissan dismiss itself from responsibility and liability for such a huge safety issue? I am furious and disgusted with Nissan. I will never own another Nissan!

- Doug S., Chico, CA, US

problem #5

Jun 282009

Murano SL

  • Automatic transmission
  • 31,400 miles

I left my car at off airport parking for 3 days (6/25/09-6/28/09) every thing was fine with seat at drop off. Returned 6/28/09 to pick up vehicle at midnight. I took care of parking fees, then jumped in my ride....OH NOOOOOOOOOOOOOOOO!!! my ass sank with seat to the @#$% left driver's door in a hole... I try to adjust seat & it felt like a damn ball under my ass. I jumped out of my truck, screaming hysterically at the parking attendant...you guys broke my DAMN car seat...I rant & rage like a kid who has broken his brand new toy until the attendants says, we will fill out an incident report & you can call the boss in the am. I calmed down as reality kicked in....it's broken & has to be repaired. I drove 30 miles from JFK area to home in NJ. It was the worst @#%* ride of my life...It felt like I was sitting on a large ball, as I keep rolling around with every bump & curve the vehicle. Each time I rolled from side to side, I felt like I was loosing control of the vehicle....I gripped the steering so tight as my body rolled around..... prayed to get to my destination safely.......I could not wait to call the dealer in am..................

"Hello Ray/Nissan....I have a big problem"...what is it Ray said..Oh GOD the parking lot attendants broke my car seat.....Ray said...this might not be their fault....the 2005 NISSAN MURANO IS KNOWN TO HAVE THIS PROBLEM WITH BROKEN CAR SEAT....& my world was quiet & silent....Yess I did purchase bumper to bumper extended warranty. 3/2009...However am disappointed that this BEAUTIFUL WORK of ART is so delicate ...hit a small bump & things fall off OR BREAKS

- islanchic2, New Milford, NJ, US

problem #4

Mar 312009

Murano S

  • Automatic transmission
  • 46,000 miles

The support bar under the drivers seat broke in my 2005 Murano. No warning it simply broke one day when I got into the car. The seat tips up when you go around a corner, it is very unsturdy. Went to the dealership they said $1000 to fix it, obviously my warranty is expired so I'm out of luck. They don't care that this is a safety issue, it's just your problem, so fork over the money and they will fix it but there is no guarantee that it won't happen again. What a cheap piece of crap, my car is only 3 1/2 years old. I bought it in October 2005 and it only had 33 miles on it. Never bought a Nissan in the past and never will again in the future. This is truly a safety problem and Nissan should cover it. I guess when someone dies in an accident maybe they will think about it. JERKS!!!!!

- kerrde, Bear, DE, US

problem #3

Mar 112009

Murano SE 3.5L V6

  • Automatic transmission
  • 110,000 miles

I am extremely upset & very disappointed in Nissan. The driver's seat in my car has broken for the SECOND time in 2 years and Nissan refuses to admit that it is defective and refuses to pay for it. It costs $1000 to replace and that is just the bracket and not the actual seat! I urge all who are looking at Nissans to STAY AWAY!!!!! They are pieces of crap!!! My next car will definitely be either a Honda or Toyota! This is ridiculous! The car is falling apart and it is only 4 years old. I have a whole list of things that had to be replaced and fixed on the car. BUYER BEWARE!!!! STAY AWAY FROM NISSAN!!!! And don't bother calling Nissan Corporate - I was told Nissan is "not in a financial position to help at this time." Yeah right!! They are riding the recession wave like everyone else and using it as an excuse. I wonder if they will also have their hands out for a piece of the stimulus package! They're all jumping on the same wagon! SCUM!!!! I'm sure my seat would have not broken the bank for them!

PS The best was when I was told I broke the seat and that she (the Nissan rep) was not there when I broke it so therefore she can't help. Yeah....it's NEVER their fault!

- an1975, Flemington, NJ, US

problem #2

Nov 032008

Murano L 3.5L V6

  • Automatic transmission
  • 39,000 miles

The seat just collapsed whist driving which could cause a serious accident if it happened whilst driving at speed. Nissan need to consider this issue seriously and need to review this design fault before it kills someone. I am still awaiting what Nissan plan to do with my own car as it is a month out of warranty.

- Alan B., Manchester, Lancs, England

problem #1

Sep 152007

(reported on)

Murano SE V6

  • Automatic transmission
  • 60,000 miles

On August 6, the bar under the driver's seat broke. I next day I took the car and by noon I was told that the part would come in until Thursday but I could pay $10 and I would get the next day. I said no. On Thursday, Alhambra Nissan called to say the part would not be in until next Thursday. I called and stop by the dealership on Friday the 17 and they said they had to send the seat out but the person incharge would call me. They called after 4pm and said I could pick up before 7pm or on Saturday before 4pm. I picked up a dirty car after paying $450. The seat is not correct and called to check it out but other problems with the car arose. I believe that Nissan should pay for a defective seat reimburse me the money I paid.

- Imelda B., San Gabriel, CA, US