8.1

pretty bad
Typical Repair Cost:
$5,000
Average Mileage:
18,750 miles
Total Complaints:
18 complaints

Most common solutions:

  1. not sure (8 reports)
  2. replace transmission (5 reports)
  3. replace valve body (4 reports)
  4. replace cvt transmission (1 reports)
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This problem may be covered under warranty. Ask your Nissan dealer.

problem #18

Sep 052015

Murano Plat 3.5L V6

  • CVT transmission
  • 1,000 miles

FROM THE BEGINNING THIS CAR HAD HESTITATION UPON ACCELERATION WHILE COASTING. At the time I thought it was an engine problem, I was focused on the fact that it seemed to happen more right after I had it in for oil change and whatever adjustments they made at that time in their multi-point inspection. I mentioned to service writer that I had this hesitation and chattering while accelerating after a situation where I slowed down and sped back up again. He assured me that the hesitation had nothing to do with the service that had been done to the car. I should have asked him what he thought it had to do with, but I didn't.

As time has gone on, I have realized that this is a transmission problem. I have seen online that there have been other complaints with the Nissan CVT. I also felt assured when I read that there was a settlement available if indeed my transmission problems persisted.

On my way home from a brief trip, my Murano lost speed while in cruise control. I could not accelerate. Fortunately I was not on the interstate. I coasted to the berm and put car in park. Nothing had been touching the shifter. It was in the proper position. Engine was running fine, so I just put it in gear, the car moved and I decided to go on home on the back roads rather than get on the interstate. I called my Nissan service center, described the problem and was told there was no coverage for my year/model. I checked online and found that the 2015 Murano was not part of the class action suit, even though it has the same CVT that was covered in other models.

How can I find out if there is a pending class action suit that would cover my car? How can I join such a class action suit? How can I get Nissan to cover a new transmission? Will the new transmission fail in the same way? Has Nissan improved the CVT?

- Robin W., Columbus, OH, US

problem #17

Jan 302021

Murano S

  • CVT transmission
  • 58,000 miles

Spent a lot of time and energy with Nissan dealership, Nissan Corporate Customer Service, Research and Local mechanics. Months.

It looked like Nissan might help but they didn't. Wanted to offer me a "good price" on a new one. Gave me a month to decide. Not a good time with health issues and why would I want another one?

Paid almost $6000 to get it fixed as I was starting to worry about safety.

Only get one year warranty with new transmission. Local mechanic gave me another year.

Pretty bad to replace a transmission at less that 60,000.

Furious. Will never buy another Nissan again as much as I love them when they work. This was my 5th one and they didn't seem to think customer loyalty meant anything, I guess.

Grouchy old Lady getting grouchier, Muriel Buckley

- Muriel B., Pagosa Springs, CO, US

problem #16

Sep 282019

Murano SL 3.5V6

  • CVT transmission
  • 96,267 miles

I had the vehicle for 2 weeks, then returned it to dealer.

- Juan C., Shawnee Mission, KS, US

problem #15

Aug 012019

Murano Platinum 305

  • CVT transmission
  • 43,496 miles

Problem started about 4-5 months ago. The tranny started jerking, slightly at first, at around 1000-1500 rpm, usually when coasting at around 40-50 km and going up a slight elevation. It starts jerking, so I shift to manual and the problem is solved at the time, but the problem persists.

I am waiting for a time when the tranny will quit altogether. I reported to the Nissan dealer, but as other mentioned they found nothing yet the problem persists. They do have the problem recorded and will be going back, and I am assuming that there will be coverage on this problem even though the warranty is up.

- Ted O., toronto, ON, Canada

problem #14

Apr 252016

Murano 3.2L LV6

  • Automatic transmission
  • 1,700 miles

Want to know what I should do. I am at the end of a bad lease on a 2015 Nissan Murano ...problematic from the start! Transmission issues /replaced transmission, leaks, sensor issues and an unreasonable mileage lease clause way below industry avg. So no matter which way I went, I lost. I feel bamboozled and want to terminate my lease ...is there any way to lessen the blow of the way the lease was framed?

- Dee M., Holbrook, MA, US

problem #13

Jul 272018

Murano ES 3.2L V6

  • CVT transmission
  • 25,166 miles

Just bought the Nissan Murano 2015 in March 2018 and it had 38000 km's on it. Stored the car for 2 months and then started to drive it in May. After 2 weeks the car started to jerk when I was driving at 1,000 RPM's. This continued off and on depending if the car was hot after driving for awhile.

Brought it in to Nissan and they told me they did not know what the problem was because it did not show up on the computer code. Drove it for two more weeks and the jerking kept getting worse. Brought it back to Nissan and they told me I needed a new transmission because the CTV is not working properly.

Luckily it was under warranty and they fixed it for free. However, I feel leery about the CTV transmission jerking again and then I will have to replace it with my own money. thinking of selling the car before the warranty runs out. I am not happy with this vehicle because of the transmission.

I hope Nissan owns up to this problem and guarantees customers that they will replace the CTV transmission for the life of the car.

Any suggestions.

- Don M., Burnaby, BC, Canada

problem #12

May 102016

Murano Platinum 3.5V6

  • CVT transmission
  • 8,500 miles

Had it into the dealer and worked on it, it was better for about 2 months now it is doing it again. Problem is between 15 and 40 mph transmission should down shift and won't unless you hit the gas, if you are in heavy city traffic you just have to chug along or put the transmission in manual mode. It is becoming a real pain in the butt. Traded in a 09 Mazda for this and wish I had the Mazda back. The car looks great but not at all happy with the CVT tranny.

- John M., Omaha, NE, US

problem #11

Jul 012016

Murano Platinum 3.5L V6

  • CVT transmission
  • 19,050 miles

This is my third Murano. Had a 2009, 2012 with CVT. Never any issues. 2015 Nissan Engineers "made improvements" to an already reliable transmission. If it's not broke let's change it for the hell of it. Like every one else the car jerks and shudders as it "seems to be hunting for the right gear". Few months ago started getting some shakes at low rpm. Now it will shake at 20,30,45 mph. Also from a dead stop.

Taking it to Nissan tomorrow to have them download some new software to correct the issue. I don't have much faith that will resolve it. If not I will PUSH for a replacement transmission. Hopefully Nissan has reengineered the CVT to fix the the issues.

- accordino, Apopka, FL, US

problem #10

Jun 012016

Murano

  • Automatic transmission
  • 8,600 miles

After waiting over 2 weeks for parts; the shop worked on my car all day and still not done. Hopefully tomorrow. I'll keep you posted if this fix works.

- Patrish C., Pa, PA, US

problem #9

Jul 032016

Murano LX V6

  • Automatic transmission
  • 9,500 miles

At low speeds (15 to 30) the transmission is searching for the right gear. Seems to happen when coasting up to a stop sign/light or following a line of cars with a variable speed between 15-30 MPH. This started to occur after 9500 miles and has happened now 4 times.

With the first occurrence I thought there was a flat tire. The vibration was significant.

The new Murano is a luxury model and this transmission problem should not be occurring.

- ramonmi, Midland, MI, US

problem #8

Jul 102016

Murano S 3.5L

  • CVT transmission
  • 13,250 miles

I bought this car because of the edgy styling and quality I had with Nissan in the past. The problem with the cvt transmission occurs between 15 to 30 mph at around 1000 rpm. The whole car shudders violently as if you had a manual transmission and you are in third gear when you should be in first. Nissan replaced the valve body, but I can already tell it is started to act up again. I'm not sure if I should dump the car now or hope for a recall that actually fixes the problem.

- Steve L., Hixson, TN, US

problem #7

May 012015

Murano

  • CVT transmission
  • 5,000 miles

Just wanted to add this in case others are having the same problem- seems like 2015 transmission issues are most common for Nissan Muranos of this year.

- Erin C., Indianapolis, IN, US

problem #6

May 022016

Murano AWD 3.5L

  • CVT transmission
  • 18,999 miles

I have had this 2015 Murano at the dealership multiple times (5+) 1st I was told error code showing brakes are applying automatically when applying gas (allegedly replaced some sensor) Next I was told of a Software update it was allegedly applied. before I could get out of the dealership parking lot problem occurred yet again.

Dealership is claiming no error code on transmission drive a couple weeks to allow for code is current state of issue resolution or lack of resolution. If you are familiar with driving a manual shift car it is as if I am in the wrong gear when it should be in 1st it is as if it is in 3rd or even 4th it jerks so bad. Revving to high RPM's brings it out sometimes but the fuel waste has grown to the point I am only averaging 16mpg.

The other way I have found to circumvent this is to switch over to manual mode and drop it down usually 3 gears this occurs at speeds as low as 12mph Parking lot speed. also occurs around 45mph either time when switch over to manual mode it shows me in 6th gear so that is definitely to high a gear for 12mph. It has almost gotten me run over once due to when I pulled into traffic from parking lot press gas and nothing happened whatsoever this has happened multiple times as well.

I had the same issue with the Pathfinder and after 2 transmissions went with the Murano, what a mistake!

- jdunntn, Chattanooga, TN, US

problem #5

May 102016

Murano Platinum V6

  • Automatic transmission
  • 240 miles

I recently purchased a NEW 2015 Murano and after a few weeks I noticed the transmission whining and jerking when it would down shift while stopping so I took it back to the dealer and they had a tech ride with me ,then drive my car, then drive a new Murano off the lot before they determined something was wrong. After putting it on the computer I was told it was a software issue but they updated it and everything should be fine now.

When I left it seemed like it fixed the problem but by time I got home about a 1/2 hour later the same thing was happening so I called the dealer the next morning to make an appt to bring it back. I was told to drive it for a couple weeks to make sure the error code would show up when it was put on the computer, when I took it in they put it on the computer and said there was no error code so they could not do anything even though they could feel it not shifting right. I was told to keep driving driving it until my first oil change and they would put it back on the computer to see if there is an error code.

When I asked what happens if there is not an error code I was told NOTHING!. How you have a brand new car with less than 1000 miles on it having transmission problems that the tech can confirm but the dealer can"t do anything about it because there is not an error code?

COMPLETELY ASININE!!!

- Todd R., Saint Louis, MO, US

problem #4

May 092016

Murano SS 3.5L V6

  • CVT transmission
  • 11,000 miles

One day after purchase, I took vehicle back and talked to salesman about transmission whining. He responded by saying it's prob cold, so I waited til 1st oil change. Mechanic says he can hear whining and started up a new Murano and said it whines too. I was told it should not be an issue. At approx. 6k miles I noticed jerking on highway and severe whining as vehicle stops. I took vehicle back to have it scanned. Was told they need to change valve body. It's been 2 wks, I'm still waiting on parts. Not too happy having problems at 11k miles.

- Jerome J., Canton, US

problem #3

Feb 182016

Murano SL

  • Automatic transmission
  • 14,000 miles

This has been happening since I purchased the vehicle. Nissan has put it on their computer 3 to 4 times and never could find out what was wrong. Finally, it coded and now they are installing a new transmission. Very irritating since this is a new vehicle.

- Fran N., Port Neches, TX, US

problem #2

Dec 232015

Murano SL 3.5L

  • CVT transmission
  • 1,600 miles

I'm not ready to scream just yet. Took the vehicle on it's first road trip to Florida. Trip there was uneventful. Day before we were heading back, noticed the car started jerking pretty abruptly when slowing down. A little concerni g since I'd been driving it for 3 months and never felt that before. Stopped, turned it off then started back up and on my way we go. It did this a few more times that day. Got up the following morning to make the trip home. Drove around town a bit and no jerking so got on the road. About 100 miles in to the trip, it started doing it again but this time at highway speeds while trying to accelerate. I would have to push the gas pedal to the floor to get it to stop jerking. To me, it seemed the transmission couldn't figure out which gear it wanted to be in. It did this several times but we did make it home. Took to the dealership where I purchased the day after we got back. Diagnosis was they need to replace the valve body of the transmission. Been exactly one week since I took in and they still have my vehicle waiting for the parts to arrive. I'm hoping this is the fix to the problem and not just some sort of bandaid fix. Will update when I get the vehicle back. Interested to know if anyone has had the same problem and what the fix was.

- mikbob38, Gulfport, MS, US

problem #1

Apr 022015

Murano Platinum 3.5L

  • Automatic transmission
  • 1,500 miles

I was excited to buy a new 2015 Nissan Murano, White Pearl Platinum version. Less than a month, I was driving the car on the freeway and the car just start jerking. I exit the ramp and pull into a gas station and turn the engine off. I exit my vehicle and start to inspect it. Everything looked normal. I got leery and drove home.

I took it up to the dealership and told them the problem. They assured me they fixed the problem. The next day it start jerking again. I thought it was bad gas or something. I call the dealership again and received a appointment to bring it in again. This time they checked it out and told me I need a transmission. I said a transmission and the car is brand new. I told them this is too soon to be having any kind of major problems. I don't want the car because I'm afraid I'll have more problems in the long run.

The dealership contacted Nissan and told them their findings and also told them the customer is not happy with the car. Nissan contacted me and made a decision in a week, to fix the transmission and give the car back to me. I'm not happy with my purchased with Nissan. I could of bought me a vehicle from any manufacturer, but I chose Nissan and look what happened to me...I DO NOT WANT THAT NISSAN MURANO...What can I do???

- miladyblue52, Allen Park, MI, US