6.3

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
11,505 miles

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problem #25

Jul 082023

Murano

  • miles
Is the pearl white paint peeling off the car all over I cannot drive it in the rain. The paint falls off. I cannot wash it but paint peels off the car only has 42,000 miles on it. I bought it brand new it started in July I have went to several dealerships and Consumer affairs, and no one seems to help me. It is all over the Internet. This is not due to any warranty. This is a product before it was built. The paint is no good the car is worthless the way it looks I-??ve taken very good care of this car. It-??s been stored in a garage. I-??m the one drives it. There-??s nothing else wrong with the car except the paint is coming off when I go down the highway.

- Richburg, SC, USA

problem #24

Apr 272023

Murano

  • miles
Car is a Safety Hazard from October 2022 to current. I have had this car at the Beau Townsend Nissan Dealership Service Center, Vandalia, OH multiple times, about the safety issue of the car slowing down with floor acceleration then shutting off on 4 lane highways just barely escaping severe accidents. Each time dealership isn-??t able to fix issue, had me spend $800 to fix what they thought it was, reset codes which has not fixed the safety issue. Latest issue occurred 4/27/23 traveling on 3 lane highway in middle lane 3 hours from my home at 70 MPH speed limit. Car abruptly started slowing down without cause, and almost created a bad accident. Luckily, I was able to get the car to the right narrow shoulder strip before it shut off, police came to assist with keeping me safe in my vehicle until I could have the vehicle towed 3 hours back to Beau Townsend Nissan for more diagnostics. I opened a case with Nissan Consumer Affairs prior to this last safety incident and to date nothing has been done. I have multiple documentation with the dealership about my car being a safety risks to me (senior citizen) and others on the road. The only people to date that seem to understand the safety severity this involves are the Highway police and towing services who have provided me safety every time the car shuts down abruptly while traveling. I-??m reaching out to you in hope that this concern can be addressed before you learn about me and possibly others in a fatality situation. Thank you in advance for any help you can provide in this matter. Yes, I-??m available for inspection of the safety concern specific to my vehicle.

- Dayton, OH, USA

problem #23

Mar 312023

Murano

  • miles
The sunroof/moonroof drain tubes stop up and leak down the interior door frame and also into the floorboard of the car regularly. I have been in contact with Nissan Regional and they tell me its a maintenance problem. I read through the owners manual multiple times and nowhere does it mention sunroof drain tubes or anything related to sunroof drains. It does not mention it in the maintenance portion of the book or anywhere else. The issue with it leaking into the car is mold. This is a design flaw by Nissan, and unless a Nissan dealership submits it to NissanUSA as a design flaw, nothing can be done. Obviously a dealership will not submit it because they can make $159 each time a customer comes in to have those lines unclogged. NEVER BUY A NISSAN WITH A SUNROOF!!!!!! Mine has leaked into my car four times since 2021. It has flooded and molded my entire interior.

- Mantachie, MS, USA

problem #22

Aug 292022

Murano

  • miles
Sunroof shattered while driving today, I read that many Nissan Muranos have had the same problems. The sunroof looks like it shattered from the inside out.

- Chowchilla, CA, USA

problem #21

Apr 042020

Murano

  • miles
I purchased this used vehicle on 4/4/20 and during a test drive the unavailable front radar obstruction came on and they stated it was because we were close to other cars. The sensor kept going off with nothing around while driving so took it to local nissian dealer and they diagnosed it as a bad sensor which is about $1400 to repair. Asked nissian to pay as a goodwill gesture and they denied it. I purchased an extended warranty which will not cover it. As explained to the selling dealership and nissian corporate this is a safety hazard and I should not be held responsible for repairing the sensor. Whenever the car is in motion the sensor goes off..about 8-10 during a 12 mile trip. I need help with this sensor. The selling dealership knew this was faulty and so does nissian and no one will help. This is placing my life and other drivers at risk. Please help....

- Elkhart, IN, USA

problem #20

Jul 022020

Murano 6-cyl

  • miles
A friend brought this to my attention July 2, 2020. Vehicle's catching fire, going up in flames, terrified to drive my car. I sent this message to Nissan via email, all social media and direct messaging and was told someone would contact me but I have not heard from anyone. I was given a case number I have since move my car parked in front of the house phone on the street because we do have oxygen in the house for my mother whose on hospice and I'm on disability. See attachment image of response from nissanusa via messenger on facebook. I haven't received anything regarding this recall and my car is parked in the garage.VIN [xxx] this is terrifying, my daughter's room is on that side of the house and I have an 86 yr mother with dementia and my own medical issues. I chose this car for the leg room and to Transport my mom. It was purchased from central autohaus, richardson, Texas. Please click on the link and read it. Https://www.click2houston.com/consumer/2020/07/02/nearly-400000-vehicles-on-the-road-could-catch-fire-and-there-is-no-fix-for-the-problem/ watch "Nissan Murano owners says manufacturer has been unhelpful after vehicles catch fire" on youtube https://youtu.be/soagqpc5M_E information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Plano, TX, USA

problem #19

Jun 132020

Murano 6-cyl

  • 10,003 miles
The forward emergency braking system light will randomly come on both when the cruise control is on or not in use. If the cruise is on, the car will automatically slow. The Feb light then disables the cruise control. Vehicle is in motion at any speed.

- Centralia, IL, USA

problem #18

May 012019

Murano 6-cyl

  • miles
Radar collision detection issues. Ever since I bought this car in 2017, we've been receiving periodic warnings "front radar unavailable due to obstruction" and it seems like the issue is getting worse. On a 2 hour drive on the interstate this past weekend, we would see the message over 10 times and this causes the cruise control to stop. This seems to most often occur if there is a vehicle in front of us that changes lanes. This issue also occurs driving around town, it's not only on the highway. This is really impacting our safety because the warning message scares whoever is driving that something is wrong. I have told Nissan of this issue as early as summer 2019 and they made adjustments, but it isn't fixed. They are not willing to cover this under warranty. Please help. I don't know what to put in the 'when did this happen' field because this has been an ongoing issue.

- Raleigh, NC, USA

problem #17

Oct 212019

Murano

  • 19,000 miles
The ABS light, crash sensor light and traction control light will come on intermittently while the car is on. The three lights will come on at the same time, and will remain on until the vehicle is turned off. The lights do not come on each time the car is started, and when they do come on, it is not only at the time of start up. They usually come on at least once a day. They have come on when the vehicle is stopped, starting up from a red light, while driving (various speeds), etc. There is no rhyme or reason as to when the lights come on. When the lights are on, nothing else is going on with the car--only normal usage--no weird sounds, feelings, etc. The car has been at the dealership for the past 2 months. Per the dealership, the ABS sensors, the speed control sensors and the actuator have all been replaced, but the lights still present themselves. Nissan technicians have advised that they will need to bring a Nissan engineer to help them with the issue. The car is not even 2 years old and has 19K miles on it. This is not an issue that I should be dealing with and it needs to be corrected permanently so it is not a recurring issue.

- Murfreesboro, TN, USA

problem #16

Oct 042019

Murano

  • 38,000 miles
While driving with the cruise control engaged on my 2017 Nissan Murano, a message appears on dash: Unavailable front radar obstruction. The cruise control disengages at that point, requiring the driver to use the accelerator. At that point, I think the automatic braking is also disabled. The car currently has about 38000 miles on it and is 2 years old. The frequency of the problem has increased over time. I checked to make sure the sensor at the front bumper is clean. This error will happen on days with no rain or snow. At first, it errored when exiting a tunnel, but now it occurs randomly (but so far only when using cruise control). Since it is over the 36000 mile warranty, Nissan requires a diagnosis from the dealer. This is a safety problem that should have a recall. I also recently rented a 2018 Nissan Altima while on vacation, and it was really bad. It errored about every 5 minutes, even without cruise control. Nissan has a recall for the rogue model. According to information on the internet, the problem is a sensor manufactured by Bosch.

- Wichita, KS, USA

problem #15

Apr 012019

Murano

  • 70,000 miles
I purchased a new 2017 Nissan Murano a couple of years ago. After 6 months of ownership, while in motion on any road or highway my car will beep and show "front radar unavailable due to obstruction". it then turns off my ability to have cruise control and removes aeb and Feb features. After researching this issue, it looks like several Nissan owners have had the same issue because of a faulty radar. Nissan replaced the radar once but that radar is now bad too. The aeb, Feb, and cruise control will not work in my car. Nissan states they will not assist in replacing the radar again because they have replaced it before. This is a safety concern and needs to be addressed with a potential recall in my opinion.

- Saint Charles, MO, USA

problem #14

Mar 112019

Murano

  • 19,000 miles
My car has a front emergency braking system. The sensor for this system is located at the front of the car, underneath one of the head lights. The sensor detects when a vehicle in front of you has stopped. As you get closer to the vehicle, if you do not stop, the car will sound a 3-beep alert notifying you to stop. If you still do not stop, the car will apply the brakes and force the car to stop to prevent an accident. One night, I was driving home on a city street, when the 3-beep alert sounded, and the dashboard display started flashing red and white lights. There was a message on the display stating that a crash was imminent. Then the brakes engaged suddenly, and the car almost came to a complete stop in the middle of the street. The brakes engaged so hard and so quickly, that it threw me forward in the seat. At the time, there was no car in front of me coming to a sudden stop and no crash was imminent. The closest car to me was 2-3 car lengths ahead, and it had not stopped. Thankfully, the street was not busy at the time, and there was no accident. Nissan is aware of this issue, and there are class action lawsuits, but Nissan won't issue a recall. I've taken my car to 2 Nissan dealerships and they won't replace the sensor. The first dealer told me my sensor was dirty, but that doesn't explain what happened. According to the owner's manual, if the sensor is dirty, there will be a message on the dashboard display indicating the sensor is obstructed, and the front braking system will turn off. That is not what happened to me. The second Nissan dealer did a software update on my car and reset the sensor. I keep being told to bring the car back if the issue happens again, but this is not the kind of issue you want to wait to have happen again. What if I am on a busy street or the highway? I could have a serious accident. Please investigate this.

- Fayetteville, NC, USA

problem #13

Apr 032018

Murano

  • 12,000 miles
Forward radar which controls the automatic braking system and cruise control stops working for no reason - states radar not available, obstruction, when the car is in motion. Unit has been replaced once and just starting not working again. When this happens the cruise control goes off and the car slows down quickly. This is a real safety concern for cars behind you as brake lights do not come on warning that you are slowing down.

- Winter Haven, FL, USA

problem #12

Jul 042017

Murano

  • 19,800 miles
Happens at least once a trip. The front radar, used for collision mitigation/intelligent cruise control, shuts off and reports obstruction for no apparent reason. This renders the safety systems useless.

- Dover, PA, USA

problem #11

May 062019

Murano

  • 17,359 miles
Driving on the road when loud shotgun blast sound above resulting from the sunroof exploding. No traffic in front to say a rock hit it nor anything above like an overpass to drop something from.

- Harlingen, TX, USA

problem #10

Apr 212019

Murano

  • 17,362 miles
Driving down an open paved county road, driving straight at around 60 mpg. No cars in sight, no trees or building near the road and we heard what sounded like a gunshot inside the vehicle. We looked around and couldn't tell what happened. I looked up and there was a hole in the center of the moonroof then glass started falling. My kids in the backseat had more glass than the front. The glass that was remaining was curved up which seamed strange because no one touched the roof. We have a panoramic moonroof but it was only the movable piece exploded. Roof and windows were closed, it was 85 degrees outside and we had the air conditioning on. I called Nissan and opened an incident and they denied any responsibility stating glass isn't covered and since there is no evidence showing it exploded and wasn't hit they are not liable. I have full coverage glass insurance so I wouldn't have to pay either way it is the point that this is not my fault and after looking at all of the same issues with these glass roofs it should be the responsibility of the car manufacturer.

- Mankato, MN, USA

problem #9

Jun 062018

Murano

  • 11,500 miles
Platinum package. When car is in motion, forward collision warning system malfunction incorrectly identifies a pending collision, indicating that a collision is imminent. Once the warning occurs, both visual on the dash, and audible beep, it will not go away. It continues until the vehicle is turned off. Occurs often. Dealership attempts to repair fail. Parts departments claim replacement parts are not available. This is dangerous to timid drivers in heavy traffic. Although problem exists in light traffic as well.

- Garland, TX, USA

problem #8

Jun 012018

Murano

  • miles
C/S forward collision warning keeps periodically coming on with no obstruction in front of vehicle. First reported June 2018, replaced failed again, curating under engineering review, at this time when it alarms all time, also curse control does not work, and side alarm off and on. When in motion, we have insurance discount for the collision warning system that is not working.

- Sulphur, LA, USA

problem #7

Aug 012017

Murano

  • 1,000 miles
Rattling / vibrating noises interior left door / vent / dash at elevated temperatures. Nissan is aware of defective parts. 4 attempts were made to repair it and the problem still persists at external temperature above 90 degrees (Florida summer). The noises occur while driving around 45 mph and are a major disatraction and safety issue.driving in city streets. The noise is intermittent and according to the dealer Nissan has previously issued an advisory (to dealers) with a fix. The "rubber band type fix" is temporary and the noises keep on occurring, intermittently after it is parked in open area for 1-2 hours and car is driven on city streets at around 45 mph. The noises are distraction and is a safety hazard. Nissan attempted fixing it 3 times, at first dismissed it stating cannot duplicate. Similar interior noises occur intermittently on the right side door and dash while drive at similar speeds.the external temperatures are above 90 and the ac is on at 72-75 degrees. I have video tape on iphone recording the sound, the file is too big to email or transfer to my laptop (I haven't figured it out as yet). It first happened in August 2017 and has continued. The problem gets worse with increasing external temperature. Work orders contains personal information and therefore not attached

- Seminole, FL, USA

problem #6

Sep 272018

Murano

  • 7,000 miles
Panoramic sunroof shattered when driving down highway. Nothing hit car to cause glass to shatter. Per insurance adjuster this is a design flaw with the car

- East Walpole, MA, USA

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