9.5

really awful
Typical Repair Cost:
No data
Average Mileage:
20,950 miles
Total Complaints:
4 complaints

Most common solutions:

  1. not sure (4 reports)
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problem #4

Jun 142018

Pathfinder Limited V6 3.5L

  • CVT transmission
  • 68,500 miles

Nissan Pathfinder will shutter and then stop for no reason while driving on the road. This has now happened 4-5 times. This is dangerous and it scares the crap out of my wife when it happens. She has been stuck because the car will not restart sometimes and I have to go an get her. The car has to sit, then it will start like nothing happened. I take the car to the dealership, they say "can't reproduce". This problem never happens with my Hyundai, Honda, or Toyota. I will never buy Nissan again.

- Scott A., South Jordan, UT, US

problem #3

Apr 042015

Pathfinder SV V6

  • Automatic transmission
  • 3,356 miles

We are grandparents to 16 grandchildren. We bought our 2014 Pathfinder February 21, 2015 so we would be able to take some of grandchildren on trips with us. On April 4th, 2015 while driving on the freeway with 5 of our grandchildren the engine stopped with no warning. We almost got hit 6 different times while trying to figure out what happened and what to do. The fear that we felt for the safety of our grandchildren is indescribable. Something no one should have to experience especially driving a brand new vehicle. The engine ended up shutting off 2 more times that same day. We took the Pathfinder into the dealership only to be told that they did not find anything wrong....

April 11th, 2015 while driving our grandchildren out of town to a baseball game the engine shut off again...at this point we do not feel safe driving this vehicle, which is sad because it is brand new and we paid good money for it. It is back in the shop as of today, April 16th, with no answers.

- Sally And Fred M., Hanford, CA, USA

problem #2

Apr 112015

Pathfinder SV V6

  • Automatic transmission
  • 3,356 miles

We are grandparents to 16 grandchildren. We bought our 2014 Pathfinder February 21, 2015 so we would be able to take some of grandchildren on trips with us. On April 4th, 2015 while driving on the freeway with 5 of our grandchildren the engine stopped with no warning. We almost got hit 6 different times while trying to figure out what happened and what to do. The fear that we felt for the safety of our grandchildren is indescribable. Something no one should have to experience, especially driving a brand new vehicle. The engine ended up shutting off 2 more times that same day. We took the Pathfinder into the dealership only to be told that they did not find anything wrong....

April 11th, 2015 while driving our grandchildren out of town to a baseball game, the engine shut off again... At this point we do not feel safe driving this vehicle, which is sad because it is brand new and we paid good money for it. It is back in the shop as of today, April 16th, with no answers.

- Sally And Fred M., Hanford, CA, USA

problem #1

Oct 102014

Pathfinder

  • Automatic transmission
  • 8,400 miles

DRIVE YOUR NISSAN PATHFINDER AT YOUR OWN RISK!

I am exceptionally disappointed with Nissan Motors Corp. and Poughkeepsie Nissan in NY.

Here's my story.... A couple of weeks ago, on an early Friday evening (Oct 10th), I had a horrible situation in my brand new 2014 Nissan Pathfinder. I had just come off the interstate and stopped behind a semi truck that was taking up most of both turning lanes. Once the light turned green and saw that the truck was not moving, I decided to go around it. I looked back and saw that a car was coming off the interstate at a decent speed but safe enough for me to get out from behind the semi. I hit the gas to get in the left lane. Not even halfway passed the truck I realize that the gas is NOT responding and at this point my engine has completely SHUT DOWN.

You can imagine my panic as I have a car coming up behind me and a semi to my right and the light about to turn red. I immediately hit the hazards and thankfully I'm able to coast through the light and over to the shoulder safely before having a horrible accident with my daughter and her two friends in the car. I noticed that everything on the dash was still on so I hit the engine on/off button and everything else shuts off. I hit it again and the engine turns over and everything seems to be running smoothly so I drive the car back home. Reluctantly and as nervous as I was... I HAVE to drive my SUV over the weekend because its my ONLY form of transportation.

I call Poughkeepsie Nissan on Saturday and they make an appointment for me on Monday (Oct 13th) to bring it in. I give them the story as to what happened and told them that I was extremely nervous about driving the Pathfinder. I was afraid that it would shut down again and possibly cause a horrible accident. Service department was very understanding an tried to help me as much as they could. They put me in a rental and I was on my way.

They called me the next day to tell me that they couldn't find anything wrong with the Pathfinder. They test drove it for 61 miles and checked the DTC which is the computer that records any malfunction in the vehicle and it shows NOTHING. At this point Service is stumped. They call me with this information and I went in that Tuesday (10/14) and spoke to the Service Director and told him that I was NOT going to take the Pathfinder unless they found out what happened. There's NO WAY I'm putting my life or my children's lives in possible danger AGAIN. He completely understood and was sympathetic to my situation and said that he would call corporate again for any other ideas. They called corporate for some suggestions and corporate said to check the fluid in the transmission which was clean.

For the record... It already got its first oil change. The following day I get a call from the service department and they said that corporate "thinks" that it may have been the "brake switch relay. " This is a mechanism that was installed into all Nissan's after the Toyota mess with the gas pedal problems. This mechanism is in place to prevent the brakes and the gas pedal to be used simultaneously. It shuts the engine down for safety. Doesn't make sense to me as to how that's "safe", but I'm not a car designer. They tell me that there's nothing else that corporate can tell them and their hands are basically tied and ask me to bring the rental back and to pick up the Pathfinder.

I come back in on Wednesday, Oct 15th and once again speak to the service director and plead my case that I'm NOT comfortable with corporate playing a GUESSING GAME with my and my families SAFETY. He once again is sympathetic and tells me that there's nothing else they can do, but gives me a number to call for help (800-Nissan-one) and to let them know what happened and what my concerns are and he also tells me that they have already sent in my paperwork to Nissan Consumer Affairs. I thank him but I REFUSE to take back the Pathfinder, so I leave with my oldest son. At this point I don't know what my options are and I'm worried and scared. I decide to speak to my sales rep. and tell him the story and see what can be done. He directs me to the GM, but he couldn't talk to me so I speak with another manager. I proceed to tell him the story and as everyone else he's very sympathetic.

Since my Pathfinder is a lease, he thinks that maybe they can buy it back, but then my payments would shoot up to make the difference in what I owe versus what they would pay for the car. I ask them to just "trade" it out, but they can't do that. Corporate is the only one with that kind of authorization. He tells me that they will make sure that corporate knows my situation and my concerns. I thank him for his time, leave and call the number given to me by the service director and speak to someone who directs me to someone that is "handling my case." I leave a detailed message for Samantha at Consumer Affairs 615-725-7467 and ask to be called back. I receive a call back from Samantha on Thursday, Oct. 16th and once again, like everyone else she's VERY understanding as to my situation and wants to help. I also tell her that I'm NOT getting in a car that NO ONE knows what happened and that I'm in need of desperate assistance and to please let me know what Nissan can do to get me in another vehicle if they CAN'T find the EXACT problem. She said that I can put in for a car replacement/trade or a buy back. I agree and am thankful. At that time I take the opportunity to tell her that BECAUSE of this situation, I don't have a vehicle.

I'm a single mom with three kids and I'm constantly on the go with SAT classes, sports, doctors appointments and many other errands and I need Nissan to provide me with a vehicle while this case is being looked at (she said it takes about 10 days for corporate to decide.) Samantha then tells me that she unfortunately does not have the authorization to get me a loaner car, but that if I call Poughkeepsie Nissan, they'll have that authorization. GREAT... OK! I call Poughkeepsie Nissan and speak to the same sales manager and he immediately says that that's not true. He cannot give that authorization because they don't have any "loaner cars." He asks me for Samantha's name and direct line. I even give him my case number. He tells me that he will call her right away. Ok... I run in to the sales manger at the mall that evening (after borrowing a car from my son that goes to college) he says that he left Samantha a message and hopes to hear from her on Friday, Oct 17th.

O...K... I'm patiently waiting over the weekend to hear from ANYONE from Nissan. I decide to call Samantha again Monday, Oct. 21st in the morning EST at about 9:00am. I leave her a desperate message to PLEASE call me even though I'm sure she's "busy", but that I NEED her HELP. 10am, 11,12,1:00pm... still nothing. I call AGAIN at about 2:00pm EST and this time I'm NOT a happy customer. I ONCE AGAIN, leave a message telling her to call me TODAY because I NEED HER HELP. 4:20ish comes around and STILL NO CALL. I call back, but this time I don't call Samantha's direct line. I call Consumer Affairs and ask to speak to a supervisor. A very nice CSR by the name of John tells me that he will be more than happy to help me, but that I WOULD NOT be able to speak to a manager at that time and that he would relay the message and have a manager call me within 3-8 hours of the business day.

Mind you they are in central time and they close at 5:00pm so that means the following day I should hear from a manager, right?! Today is WEDNESDAY, OCT. 22nd and I STILL haven't heard from Samantha in Consumer Affairs at 615-725-7467. I've had my sales rep. that sold me the car call me yesterday to tell me that they are doing everything possible to plead my case, but they are ALSO coming up EMPTY HANDED. I have NEVER been so upset in my entire life with a car company. I've owned just about every car make out there and I've NEVER been treated like this.

I feel that I'm justified in asking for a replacement vehicle while my case is being looked over. It's not like I'm having an issue with a broken radio ... IT'S A SAFTEY ISSUE! Someone could get hurt or DIE if that happens on a major highway or at an intersection where the car is in need of responding and DOESN'T. We were LUCKY that nothing happened. I'm holding NISSAN CORP RESPONSIBLE for a FAULTY PATHFINDER and unfortunately POUGHKEESPIE NISSAN for passing the buck in helping me with a loaner vehicle. I will NEVER own OR lease a Nissan vehicle EVER AGAIN. For the record... I have emptied out all of my personal belongings, handed over the keys and left the 2014 Nissan Pathfinder at Poughkeepsie Nissan in NY. I REFUSE to drive that SUV!

- silsdroid, Fishkill, NY, USA