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The transmission failed unexpectedly on a long road trip. When taken to dealer for repair, they indicated it had quite a few diagnostic trouble codes in the control module. Nissan should indicate to the driver when something is wrong, so customers have a chance to take into for service before a sudden catastrophic failure. This failure was heat related so the driver could reduce the heat load and respond by slowing down, turn of the A/C, etc. This has safety implications when the vehicle fails unexpectedly, but the adverse conditions are sensed and recorded in the control module. Nissan puts warranty cost savings over safety and customer operational costs.
- S H.,
Saline, MI, US
My husband was driving to work, a check engine light came on.His commute is about 35 miles each way. He parked it for the day, came out that afternoon and the light wasn't on anymore when started. Fast forward to 1/18/18, he was driving to work and was almost at the off ramp when lights came on the dash, the van slowed instantly to a crawl and then shut off. THANK GOD HE WAS AT THE TOP OF THE OFF RAMP!!! He sat there for a few minutes trying to figure out what was wrong- he got the van to start again and put it in the lowest gear and drove about 2 miles per hour to a parking lot and left it there for the day. After work, I brought him back to the van, it started right up, the lights still on this time. We didn't have time to get it to a dealership so I followed him to his office where it could sit in a secure location. I researched on line and EVERYTHING pointed to the damn CVT transmission and problems that Nissan has had in other models. It sat at his office until 1/24 (he was traveling out of state) and he took it to the dealership to check out. It started up and drove just fine- lights are still on. Dealership called today and said it needs a new transmission $3,953 plus tax. OH, AND WE'RE LUCKY BECAUSE THEY "JUST HAPPEN TO HAVE ONE IN STOCK". Gee, I wonder why?! Could it be that this happens so effing much that you MUST keep one in stock?! The worse part about it- other than having to spend $4k on a new transmission is that the new one only has a 12 month/ 12,000 mile warranty. WHAT EXACTLY DOES THAT SAY ABOUT THEIR CONFIDENCE IN THE QUALITY?! THIS IS CRAZY! They have a monopoly on their CVT transmissions and they are holding their customers hostage!! Oh- and I'm soooo happy to announce that I drive a 2016 Nissan Murano SL. Guess I'll be trading it in before the 60,000 power train warranty is up!! Damn it!