10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 6,643 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The dash command center for the vehicle failed and has become delaminated and cannot be programmed for any functions such as hands free, defrosting, heating, clock, navigation, voice command or any other related necessary safety features. The windshield sweats and frosts over on the inside at temperatures below freezing with no way to defrost without command controls. The vehicle was taken to the dealership and the problem documented but nothing was offered other than replace command center at owners expense. There were no warnings of anything going wrong.
- Salisbury, NC, USA
Have read other complaints of similar problems. The problem started with our 2018 Dodge Ram 1500 several weeks ago with the navigation system changing screens to points of interest, then yesterday everything messed up. Upon starting the truck the touch screen seems to work fine for about five minutes, then it starts jumping around from one screen to another. It randomly tries to route a destination, the radio changes stations, tries to call phone numbers, and the climate controls jump all over the place. No heat, no air, and most alarming is that the defroster does not work. The problem persists while sitting still and driving. There may be other problems, but the touch screen does not respond. All this is very distracting and dangerous.
- Allons, TN, USA
The UConnect is malfunctioning, and my vehicle is available for inspect upon request. However I have many videos of the issue. It is exhibiting a -€œphantom touch-€ where it will click on buttons and change settings. My life was in danger when it would turn my windshield defrost on and off/change the temperature causing the windshield to fog up. It completely binds me while driving and I have to attempt to pull over and manually wipe the windshield. It is also constantly pressing the SOS button and calling 911, and I have to explain to the dispatcher that it is not an emergency/my truck is calling them (it-€™s a federal crime to call 911 repeatedly without an emergency). It has been confirmed by public forums and by another known customer. I am having it confirmed by the dealership today. The item has been inspected by those in the vehicle and getting inspected by the dealer. There is no lights or error code associated with the issue.
- Columbus , TX, USA
U-Connect, navigation, back up camera, screen, ac/heat controls, phone, radio, wipers, seat vents/heat all effected....navigation will not stop navigating when canceling route, back up camera stayed on over 3 hrs while I was driving which lit up everything behind me, phone when connected calls random numbers when I'm not even trying to make calls, radio jumps from station to station with out being touched. Wipers periodically come on by themselves when not raining and not turned to come on, a constant cluck when radio is jumping from station to station. Seat controls just decide when the want to heat/cool seats on their own. This should be a safety recall as trying to keep the phone from dialing 911 and other numbers you must take your eyes off the road, the back up camera remaining on consistently is dangerous as well. Dealer says about 1500 to change it out.. Recall this system please!!
- Thomaston, GA, USA
The Uconnect 8.4" has a delamination problem that causes the screen to act like it's being touched. This causes distractions because the seats vent/heat turn on/off. The radio station changes frequently. It makes calls from your phone using Bluetooth and the only way to stop it is by using your phone which causes distractions. This is a known problem based on Google searches and Ram/Chrysler should fix this issue before ppl are injured/killed while driving. The u connect screen controls, climate, hazard lights, phone, and other apps which is a huge problem and safety issue.
- Murrieta, CA, USA
My trucks display flickers in & out if I'm using GPS it changes flickers to other settings in display on it's own it makes phone call changes directions, changes control settings all by it self even if I turn off display settings it goes on by it self it is happening to many others who own the same year ram trucks this is a serious life threatening endangerment I almost have gotten into 4 accidents myself
- Mullica Hill , NJ, USA
The glue that holds the screen on the uconnect screen is melting causing unwanted buttons to be pushed. I will be driving and the radio will start changing channels causing a distraction. Also when driving in cold weather I can-€™t use the heater or defroster because it automatically turns on the air conditioner.
- Monticello, AR, USA
I was driving and my high beams went out dash lights went out and windshield wipers went on on there own. I then came to a stop light and applied the break and all of the sudden the truck red lined and took off at full speed. I then turned the truck off to kill power to the motor due to it having electrical knob shifter and electrical transfer case This accident has caused my 3 hospital stays and 2 surgery-€™s
- Johnstown, PA, USA
Ac is intermittent and does not turn on at times this happens while the vehicle is stationary or moving. Wiper blades stopped working completely.
- Naples, FL, USA
At any given time the driver side auto up mode of the window will not work, the passenger sid eoutside mirror will not fold (electric fold option) the raido at times I am not able to change stations (it freezes up) I get a blue screen on the display at times, the car play at times wont work, the built in auto garage opener on the over head has to be activated several times before the garage door opens (all other openers work on the first try) at times the auto door locks (the door handle button) wont work at times the windshield wipers stsrt when there isn't any moisture (rain) these problems have been going on since I purchased the truck new.
- Georgetown, TX, USA
On occasion the backup camera image in the rear view mirror does not appear/ appears very dark with sporadic colorful pixilation when the vehicle shifts into reverse and while backing up. Rarely the camera image stays displayed on the rear view mirror with the vehicle in drive and in motion until the vehicle is turned off.
- Cut Off, LA, USA
The contact owns a 2018 Ram 1500. The contact stated there was an excessive amount of glue on the passenger?S side windows. The vehicle was taken to findlay Chrysler Jeep Dodge Ram post falls located at (550 N alberta St, post falls, id 83854) to be repaired however, the failure persisted. The manufacturer was notified of the defect and offered little assistance. The approximate failure mileage was 82,000. Consumer stated imperfections of the glass on the vehicle was discovered when it was purchased at 42 miles on odometer. Windshield was replaced after several months. Consumer asked dealer about the glass on passenger and driver's door. Consumer was told there was too much glue was used by the manufacture which these defects caused distortion in viewing objects.
- Cle Elum, WA, USA
The contact owns a 2018 Ram 1500. While driving various speeds, the air conditioner switched to recycle mode in the rain and the windshield fogged up. In addition, during inclement weather, the defroster failed to work. The vehicle was taken several times to frisco Chrysler Dodge Jeep Ram (9640 tx-121, frisco, tx 75035, (214) 390-7543) where it was diagnosed that the evaporator coil was clogged and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and provided case number: 59792292. The contact was referred to the local dealer. The failure mileage was 5,000.
- Fort Worth, TX, USA
- Mohawk, TN, USA