9.3

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
1,516 miles

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« Read the previous 20 complaints

problem #22

May 012023

3500

  • miles
Truck has only 65, 000 miles on it, I-??m the second buyer, has never haul anything or hitch a trailer, I-??m having this electrical brake system failure ABS, this vehicle is to expensive and new to have early issues on it. ABS Motor Control- General Electric failure. I seem other similar problems reported with same year and same problems.

- Katy, TX, USA

problem #21

May 012023

3500

  • miles
I recently purchased this 2018 Ram Dually for work on our farm. After 1 trip all the ABS/traction control/4wd and cruise control wont work. It seems that this a safety issue that ram will not address. I would like to file a complaint that if I had known about these issues, I would not have purchased this truck. It is unsafe driving and with no ABS and cruise control or traction control. I depend on the 4wd in our farming business and not having this has caused me lost income because I simply could not get the job done and had to give the job away to others.

- Elgin, MN, USA

problem #20

May 292023

3500

  • miles
On my 2018 RAM 3500 beginning on Memorial Day 2023, the instrument cluster began flashing with a loud door type chime. The cluster began cycling through messages including Service Electronic Braking System, ABS Failure, and illuminating alarms. Upon testing with a code reader I was presented with the following codes: C0020-01 ABS Pump Motor Control - General Electrical Failure and U0402-00 Implausible Data Received from TCM. Upon internet investigation, I discovered this is not an uncommon problem with several hundred reports available on ramforumz.com and other sites. According to several complainants, the repair for this will cost in excess of $2000 with one complainant stating this has had to be repaired twice as the replacement components are also faulty. This needs to be investigated and frankly needs to be a national recall on these vehicles, it is a lot more dangerous than a tailgate lock issue. I am concerned with the cost, but more concerned that replacing the noted components may not solve the issue in the long term resulting in additional costly repairs.

- Krugerville, TX, USA

problem #19

May 312023

3500

  • miles
In July 2022 our 2018 RAM 3500 Diesel 4 by 4 truck started having an intermittent alert. Service electronic brake system, ABS, traction control. Cruise control is disabled during this alert. May 2023 the vehicle was taken to local dealer for a diagnostic. They revealed no codes were revealed answer was to replace the ITBM at a cost of $921. And the diagnostic charge was $233. I tried to contact the dealer for further questions with no cooperation. I started investigating and purchased a code reader at my own cost. The code that showed was C0020-01 ABS Pump Motor Control-Electrical Failure. Much different than the ITBM I was told. Fiat Chrysler Automobiles put out a Case Number: S2005000004 Release Date 04/28/2020 Symptom/Vehicle Issue: C0020-01-ABS PUMP MOTOR CONTROL- GENERAL ELECTRICAL FAILURE Discussion: Basically says to replace HCU first and then ECU if code still active. So, the dealer is aware of the issue and outright lied to me. There is also an active Class Action Lawsuit for this very issue In California Plantiff James Neu. The fact that my vehicle is not in a safe working condition with this faulty part. The fact that the Dealer is lying about which part is defective and would have installed a different part than what they said the problem is. It is very disturbing that an automotive company is treating the safety of their customers so carelessly. The Fact that this is a common and widespread issue and nothing is being done to rectify, appalling. Thousands of vehicles on the road, no parts available. Action needs to be taken. Lives will be lost, severe injury, it can happen to innocent people. Please do something

- Ferndale, WA, USA

problem #18

May 012023

3500

  • miles
The ABS and Traction lights intermittently come on and blink non stop. Also, a "Service Antilock Brake System" and a "Service Electronic Braking System " message scrolls through the dashboard screen with an audible alarm. The truck was inspected on September 2nd of 2020 and parts 05400701- Control unit, Brake anti-lock hydraulic and part 68143491AA- Control Antilock Braking System were replaced under the manufactures warranty at 20,457 miles by Arrigo Dodge Chrysler Jeep Ram ID 45724. On May 27th of 2022, once again the same parts failed and dealer ID 58821- Massey- Yardley Dodge Chrysler replaced the failed parts for a second time. The milage on the truck was 60,540 at the time of this repair. The paperwork from the dealer shows an ABS Control Unit Internal Failure. Less than a year later, on May 5, 2023 the parts failed once again (3rd time). I took the truck to dealer ID 58821- Massey- Yardley- Dodge Chrysler for inspection and repair service but I was informed that repairs were not available and that this issue was put on an engineering hold for further review since the parts continue to fail. There is no available timeline for repairs. This lack of response from the manufacturer and the flaw in design creates a safety hazard not only for my family and I but for other drivers around me since the truck breaking response is delayed at times.The truck does not break promptly and the cruise control is cancelled automatically. In addition, the trucks slows down when the message comes on in the dashboard. The problem has been addressed twice by two separate RAM dealers but the issue is not the dealer but manufacturer design. At this time (the third time) there is no solution available to address this ongoing and repetitive defect. The problem has not been resolved. I have attached a copy of all the paperwork and comments from the dealers in case they are needed.

- Fort Lauderdale , FL, USA

problem #17

Dec 212022

3500

  • miles
Ram truck was taken to dealer December of 2022 with 7,000 miles due to ABS lights on dash. The dealer Larson Dodge ordered a new part and said they would not be able to complete it until March and to "drive it as it is". The vehicle doesn't have functioning anti lock brakes etc. Now they have told me it will likely be August due to Chrysler being the problem. This is obvious far too long and now I'm out of options.

- Tacoma, WA, USA

problem #16

Apr 292023

3500

  • miles
While driving at any speed the abs and traction control lights start flashing and a chime goes constantly. also when this happens it causes the cruise control to disengage without any warning. Also leaving you without abs brakes. I am on my 3rd abs module and 2nd hydraulic control unit and needing a 3rd hydraulic control unit for this vehicle with less than 62,000 miles the first one went out around 16,000 miles and the second at 37,000 miles. This is also my second truck from this manufacturer to do the exact same thing that happened at 30,000 miles and had another one in the family that did it at 7,000 miles. As i research online I find that this a common occurrence and nothing has been done to resolve the issue other than just replacing the parts with new and wait for it to happen again. I am in need of a new hydraulic control unit and am being told that they are on some kind of hold until the earliest date of August and just to drive the truck with non-working safety equipment.

- Vero Beach, FL, USA

problem #15

Mar 242023

3500

  • miles
I have two warning messages appearing on my dash. Service Electronic Braking System and Service ABS System. Took it to my dealership Michiana Chrysler Dodge Jeep Ram FIAT in Mishawaka Indiana. I was informed that it needed an HCU (hydraulic control unit) and that the part was unavailable because of engineering review until at least August 2023. The work order was closed and i was sent on my way and told to check back at a later date for availability. After a little reading i found that this issue is under investigation and i wanted add my truck to your list of reports.

- Mishawaka , IN, USA

problem #14

Aug 252022

3500

  • miles
For the last 10000 miles of the total 53K on the truck, the ABS and electronic stability control lights turn on intermittently and the warning chime sounds. This sometimes continues for 1 mile, sometimes for 20 miles. Sometimes it will not happen for 50 miles. It appears to happen mostly on rough highways or city roads. Happens at 3 mph and at 75 mph. With ABS and ESC disconnected it is extremely hazardous towing my normal 16000 lb trailer, especially on wet or snowy roads. I have no other vehicle. If ABS is required on us highway vehicles for safety reasons, how can this not be a safety issue" if 2019-2022 Ram 3500 trucks are under a recall for this same issue, why is 2018 not? rawley cdjr in Sierra vista AZ has verified the issue and recommended replacing the hcu and ABS module, but is not able to get the parts. They say possibly in August. They have offered to refund my payment for the parts they ordered and to disable the truly maddening constant warning chime to save my sanity. Then my truck will not have ABS or ESC or cruise control at any time. Is that safe" this same issue is well documented at NHTSA by many owners. It appears to be time to start complaining to our congressional reps.

- Crestview, FL, USA

problem #13

Mar 012023

3500

  • miles
Service Anti-lock brake and Service electronic braking errors come up on screen at random, sometimes the lights will stay one and cruise control is disabled. While braking they seem to shudder. Not safe for a Heavy duty truck that is able to tow 15k lbs.

- Dallas, GA, USA

problem #12

Mar 012023

3500

  • miles
Service Anti-lock brake and Service electronic braking errors come up on screen at random, sometimes the lights will stay one and cruise control is disabled. While braking they seem to shudder. Not safe for a Heavy duty truck that is able to tow 15k lbs.

- Dallas, GA, USA

problem #11

Mar 012023

3500

  • miles
Service Anti-lock brake and Service electronic braking errors come up on screen at random, sometimes the lights will stay one and cruise control is disabled. While braking they seem to shudder. Not safe for a Heavy duty truck that is able to tow 15k lbs.

- Dallas, GA, USA

problem #10

Feb 152023

3500

  • miles
Electronic Braking System and Antilock Braking System is defective, similar to being described in FCA Case Number S2005000004. This issue also effects the Speed Control System

- Everett , WA, USA

problem #9

Sep 142022

3500

  • miles
Experienced a failure of the ABS Control Module and Electronic Traction Control during a light snow storm in September of 2022. Dash warning lights come on and go off intermittently. When warning lights come on and cruise control is being used, cruise control is deactivated. Dealership confirmed ABS CPU failure on 11/17/2022. Still waiting on replacement parts and are projected to be in around 4/18/2023. Warning lights continue to come on and go off intermittently. Never know how long cruise control will work before deactivated by warning lights for ABS service light and Electronic Traction Control coming back on.

- Elizabethtown, PA, USA

problem #8

Sep 142022

3500

  • miles
NOTE: 11/18/22 filed a complaint with NHTSA - they will share it with manufacturer case number(ODI) - 11494143 QUESTION: What component or system failed or malfunctioned, and is it available for inspection upon request" ANSWER: ABS module problem Code : c0020-01 service electronic brake system Service Antilock brake system The display indicators for all of these systems come on intermittently. They effect the use of the cruise control as well. QUESTION: How was your safety or the safety of others put at risk? ANSWER: There is always the potential that any or all of these systems can fail at any moment when I am on the road driving; especially with 18k-20k pounds of load behind me. QUESTION: Has the problem been reproduced or confirmed by a dealer or independent service center? ANSWER: Yes. Galleria Tire Center in Pelham, Al. confirmed the display of all these warnings and also provide me with the code that I posted above on first question. QUESTION: Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? ANSWER: NO QUESTION: Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" ANSWER: warning lamps come on intermittently and stay of for random times. Always wondering if one of the systems are going to fail. We pull an 18k RV with this truck and it would be tragic if we have a system failure that results in an accident. Online posts also verify that many other RAM owners are experiencing the same problem with their trucks. This most certainly needs to have a recall on it. Very dangerous. Manufacturer has great liability and litigation exposure if they do not act on this and accidents happen. They have been warned.

- Mccalla, AL, USA

problem #7

Oct 102022

3500

  • miles
1. ABS pump failure, stable tract for steering. Available for inspection if requested. When this warning light comes on cruise control will not function. 2. If ABS failure cannot slow down in a timely manner danger to occupants. 3. Yes 4. Unknown 5. Yes, warning lamps appeared at 15,000 miles. Would like to see this be a recall because numerous other owners have this same issue.

- Warren, OR, USA

problem #6

Dec 152021

3500

  • miles
ABS Control Module and/or Wheel Speed Sensors is causing the abs warning light and traction control module light to go on and off intermittently for over a year causing the cruise control to not engage or to disengage-€¦

- Andrews, TX, USA

problem #5

Apr 272022

3500

  • miles
The warning chirp occurred and the ABS and ESC lights came on the first two times. The incident happened so quickly I could not clearly determine which warning lights illuminated. On April 18 with just over 39,000 miles on the vehicle the chirping alarm and the ABS and ESC light illuminated. In addition two warnings appeared in the dash: "Service Antilock Brake System" and "Service Electronic Braking System." The warnings happened multiple times per minute in some cases. Other times the vehicle would go for many miles without the warning. Every time the warning chirp was heard the cruise control would disengage. I did not notice any problems with the brakes of the truck. In researching the issue I learned that many people are having this problem. I contacted Ram and they directed me to a dealer who diagnosed the C0020-01 fault code and that the hydraulic control unit (HCU) for the ABS system was defective. According the the TSB Ram has put out about the issue the ABS module could also be bad, but the first part of the repair it to replace the HCU and if the problem persists to then replace the ABS module. Ram apparently has an inconsistent level of support for owners experiencing this malfunction with some getting the repair done out of warranty, while others have to pay for the repair. Because it is brake related it seems this should be an item replaced as a safety issue, no matter what the mileage on the vehicle.

- Oakland, CA, USA

problem #4

Aug 012021

3500

  • miles
The abs system has failed on my truck and many more possibly by a dealer defect and no recall as of now. When the abs warning light comes on it also puts up a warning light for the electronic braking system and you aren-€™t allowed after that to set the cruise. Anytime you hit a bump or turn the wheels or just randomly at any given time the lights come up on the dash and it chimes which will drive anyone nuts. With the electronic braking system not functioning properly could potentially lock the brakes up on the truck in my opinion knowing how it functions. Which in my opinion is a safety hazard. Also I might add that taking my vehicle to my local dealership is a complete waste of time as the diesel mechanic up there is terrible at his job. He has misdiagnosed two of my trucks and I believe he had something to do with a transmission going out in one. He -€œfixed-€ it then 3000 miles later the transmission completely destroyed itself which made me have to trade the truck in. Also the traction control system does not function when the abs light is on. In doing research I have found many many people with this same problem.

- Vicksburg, MS, USA

problem #3

Jun 122020

3500 4WD 6-cyl Diesel

  • 53,000 miles
Cruise control intermittent function...may not turn on, may not turn off, may not disconnect or cancel at speed, may not cancel at speed with brake pedal. Bought the truck in March, 2020. No problems until June 12, 2020, when it failed to work consistently. Dealer wants $150 to diagnose, even though it was reported to fca in may of 2018. Web information shows widespread problems...2 links I found: Https://www.equipmentworld.com/Ram-trucks-caught-up-in-large-fca-recall-over-defective-cruise-control/ https://www.ramforum.com/threads/cruise-control-stopped-working.66362/ I bought the truck with 50K miles, now has 53K miles.

- Pittsburg, CA, USA

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