9.3

really awful
Typical Repair Cost:
$1,800
Average Mileage:
154,900 miles
Total Complaints:
3 complaints

Most common solutions:

  1. replace power steering pump (2 reports)
  2. not sure (1 reports)
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problem #3

Sep 302016

Outlook XR 3.5L

  • Automatic transmission
  • 154,000 miles

I have a 2007 Saturn Outlook with many of the same problems that others have posted. Water pump went out at 56,000 miles - covered under warranty. Transmission went out at 74,000 - covered under warranty. Oil in the air cleaner - $900 out of pocket with towing fees! There is evidently a recall out there that is accessible if you know about it...called several dealers who said..huh? What? yeah, no help there. Cam shaft sensor and another sensor were just replaced and I haven't even gotten that bill yet. Get it home from that fix and funny, my steering is really hard, like manual steering...goes back to my guy, he says my power steering pump & gears need replacing. He finds a bulletin on the web that describes my problem to the T. Yep...warranty will cover it up to 150,000 miles and he says it is going to cost $1800 on the low side to fix this so I don't have to start lifting weights to turn my steering wheel. Seriously??? I was told that even if it was 10 miles over the 150K, GM will do nothing. So frustrating seeing as though I am a freak about maintaining my vehicle! Regular oil changes, tire rotations and all that I am supposed to do as a responsible car owner. Better yet, I have 6 payments left on this vehicle I love. Who, who, who can I talk to who will help me convince GM that 150K miles is not many??? And that they should cover this problem??? My husband drives a Ford F150 with 280K miles with nothing but minor maintenance issues,son drives a Honda Civic with 250K miles on it with honestly little or no issues,especially like this vehicle has had!!! I am the laughing stock of my family because I refuse to dump this vehicle! Help? Anyone? Anyone?? You call GM and you get recording after recording! Customer Service? Nope. I will never buy a GM product again and this makes me very sad. I am not a quitter.

- Cathy W., Belle Plaine, MN, US

problem #2

Sep 122016

Outlook XE V6

  • Automatic transmission
  • 196,600 miles

I was on my way to go grocery shopping. It was raining a lot! A bus went by me and splashed water all over my car. Suddenly, I felt my steering wheel lock up. When I stopped, I was in the middle of the lane. There was nowhere to pull over. This was the first time this happened to me in our 2007 Saturn Outlook. The engine was running, the lights were dim and I had no steering. I tried to turn at the next stop sign, to move my car off the road, but I couldn't make the turn. I ended up in the middle of a four way stop and couldn't turn my car. After about a minute or two, my wheel relaxed and I was able to turn the car. I went up the road about 1/4 mile, I tried to turn the wheel to park the car into a lot, my wheel wouldn't turn again. Again, a minute or so passed and the wheel relaxed again. We left the car parked until my husband arrived, the steering wheel worked fine. I was able to drive it home. This was very scary to have this happen. Not having control of the steering wheel when your car is in motion, is a major cause for an accident. I blamed it on the amount of water the bus kicked up. I didn't look into it further that day. Then the second occurrence happened, with my child in the car, then I started looking into it more. See next complaint :(

- cheriaz04, Tucson, AZ, US

problem #1

Oct 312014

Outlook XR V6

  • Automatic transmission
  • 114,000 miles

The power steering failed/gave out. Result was an accident resulting in severe injuries. Later in the mail I received a Recall Letter. I brought the vehicle into Bergstrom in Oshkosh. They ran the tests and found that the power steering pump was defective. They replaced it free of charge.

Sad thing is the accident happened before the recall came. Always appears to be after the fact. Accountability is absent. Does it take a death to get car industries to become accountable?

- csandstrom, Oshkosh, WI, US