10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
114,667 miles

About These NHTSA Complaints:

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problem #3

Dec 032018

Outlook

  • 126,000 miles
I was unloading groceries at home car was off and parked and the rear lift gate released and tried to close with me in way it fell and hit my back causing pain and tried to co tinue to close on me I had to pusht the lift gate open and it resisted

- West Columbia, SC, USA

problem #2

Jul 052014

Outlook 6-cyl

  • 108,000 miles
July 5, 2014: Previously we would smell the scent of water that had been there for a while, but there was no evidence of where it would come from. When we left our destination it was dry, but rain was in the forecast. It began to rain heavily as we continued to drive and suddenly, I felt water on my feet. By the time I checked the floor mat, it was heavily soaked and water was flowing from the bottom right side of the passenger seat. We had to make a stop on the way home while it was still raining. When we returned to the car the passenger floor mat was even more drenched. This is a safety concern because water that is undetected and that sits for a while leads to mold, which we found. This can lead to breathing issues, especially since the vehicle doors have to stay closed. I took pictures as evidence to support this issue. I have made this issue known to Saturn customer care.

- Houston, TX, USA

problem #1

Jul 102012

Outlook

  • 110,000 miles
The contact owns a 2009 Saturn Outlook. The contact stated that the check engine light illuminated on the instrument panel and the vehicle would not accelerate over 30 mph. The vehicle was taken to an independent mechanic for diagnostics who advised that the drains in the pillars were clogged, causing a short in the fuse box. There was also mold and water under the front driver and passenger sides of the floorboard carpet. The mechanic stated the fuse box would have to be replaced and the wiring harness would have to be cleaned. The carpet would also need to be replaced. Prior to the failure, the contact noticed a strong fishy odor in the vehicle, which also stalled. The vehicle was taken to the dealer for diagnostics where the contact was advised that the vehicle was equipped with an incorrect battery. The battery was replaced. The contact stated the battery was the original battery when the vehicle was purchased. The VIN was not available. The vehicle was not repaired. The approximate failure mileage was 110,000.

- Fayetteville, NC, USA