The passenger airbag warning light had appeared intermittently but now is continuous, indicating that the passenger airbag will not function when someone is seated there. The car was taken to the dealer and I was told that the seat bottom would need to be replaced. There is a recall WUM-98 on this very issue for 2018 Foresters with heated seats which my car has. Neither the dealer nor Subaru of America has explained to me why my car is not included in this recall. This is a serious passenger safety issue and the recall should be expanded since it is clearly a vehicle defect.

- Emmaus, PA, USA

In early October, 2023, the red airbag inoperative light (airbag "off") came on the dashboard when someone is sitting in the passenger seat. This was an intermittent issue with the light coming on at times and off for several days before reappearing. On, the vehicle was brought to the Suburu dealer (Subaru of Auburn, WA) for testing and repair. Suburu technicians tested the seat sensor unit and determined is was at fault. (see uploaded work order) Part number 64139SG200VH was ordered [XXX] as no local dealers had stock of this particular part number. At the time of the order, I was informed that the part would be available in December, 2023. I queried Suburu of Auburn in mid-December and they indicated a new date of February, 2024 for availability of the part. On [XXX], I visited the Suburu dealer and was told the part is still "on back order" with no firm date of delivery. My concern is this is a safety related issued that has no definitive time frame for rectification. This renders the vehicle unsafe for front passenger occupancy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Auburn, WA, USA

Our Subaru began experiencing intermittent issues with the warning light for the occupant detection wiring harness (ODS) in October 2023. The vehicle was inspected by Duteau Subaru of Lincoln NE on October 19th 2023 who determined the issue was a malfunctioning of the seat sensor for the occupant seat and was told I would have to replace the entire seat base to correct the issue. I understand that this issue has already been recalled in Subaru Foresters produced from January 20 2015 to August 1 2017 in recall NHTSA ID 19V-701; however, my forester was produced in March 2018 outside the recall dates. Upon inspection of the ODS sensor mat the tag specified in the recall (photo attached) matched the producer (6578) and dates specified prior to 18074 (17321) in the recall so we were wondering why our car was not part of the recall if all parts by that producer were recalled prior to production date code 18074?-??When I contacted Subaru of America to determine why our car was not also recalled I was told that recalls are VIN specific and set by the National Highway Traffic Safety Administration and no further action was going to be taken to replace the defective seat sensor.

- Tucker, GA, USA

Around 83,000 miles my passenger safety air bag warning sensor started coming on and off intermittently. It would happen both when a passenger was in the seat and when no one was in the seat. There have been no previous issues. I immediately scheduled my car to be diagnosed at the Subaru dealership and they notified me the passenger occupancy sensor pad is faulty and that it would cost $1,483.47 to replace. The dealer stated that the passenger airbag might not deploy if the sensor is not replaced. This puts the safety of the passenger at risk. I researched and found that there was a recall with 2016-2018 Subaru Forester SUV's with heated seats. Recall WUM-98. However, when I called Subaru they said that there were no open recalls on my car.

- Saint Charles, MO, USA

We took the car in for servicing because the SRS light went off. Upon inspection, the Subaru service department found that the SRS sensor was faulty and needed to be replaced. They said if not replaced, there is a chance the airbag would not go off in the event of an accident. The part is backordered until January, but Subaru won't ok a rental or car loan until the part arrives. Their solution is to inform us that there is nothing they can do until the part arrives, and released our vehicle with instructions to not have anyone in the passenger seat until then. This cannot be a safe and appropriate course of action.

- Moreno Valley, CA, USA

When there is a passenger in my Subaru Forrester, the Occupant Detection System deactivates the passenger airbag. When I researched the issue, I noticed there is a recall for Foresters but my specific vehicle doesn't fall into the recall. When reviewing Product Campaign Bulletin on the NHTSA website, the Harness Label Inspection Procedure states to inspect the label and if its has supplier code 6578 AND the date code before 18074, the harness must be replaced. My Forester has both the supplier code and the date code before 18074 but my vehicle doesn't have a recall associated with it so the Subaru service center won't replace it. I'm currently driving with a deactivated airbag and that can't possibly be safe. Please NHTSA, widen the recall!

- Staten Island, NY, USA

The SRS passenger warning light comes on intermittently. Sometimes with a passenger the indication is the air bag is "ON" and everything seems to be fine. Sometimes with a passenger we get the message that the "SRS SYSTEM NEEDS TO BE CHECKED". And sometimes we get that message even without a passenger. This started at around 80K miles.

- Munfordville, KY, USA

I'm unsure why this 2018 Forester wasn't one of the many manufactured that year recalled for an intermittent passenger seat air bag sensor malfunction since the focus of that recall remains the problem with this particular Forester: it has heated seats and displays an intermittent on/off passenger seat air bag light while a passenger is seated in that seat. The malfunction has been occurring for the past several years, however, our attempts to document and diagnose it have occurred much more recently. We took it to a dealership on 5/9/23; despite keeping it overnight and making numerous attempts to duplicate the problem (at a cost to us of $142) they were unable to do so. However, on 6/27/23, as I drove my wife a distance of approximately 150 miles and she sat in the front passenger seat, the airbag light displayed -??off-?? almost the entire trip. Also, she and our son traveled about 400 miles between 16-19 June; he drove, she sat -??front right-??. During that trip the sensor light showed intermittently on and off and my wife was able to take time and date stamped photos of the sensor light from her point of view in the passenger seat; both when it was on and when it was off. I reported "all of the above" to the dealership and received a reply referring me to the "apparent" minimum weight limit needed for a passenger to trigger the sensor (100 lbs; I've seen 75), together with the explanation that "electronics" could interfere with operation of that sensor. Although my wife at times weighs just under 100 lbs, that weight limit doesn't explain why the sensor light is INTERMITTENTLY on and off on the same trip. At the very least, since she's now always concerned about failure of the airbag to inflate in the event of an accident, a recall/replacement/addition to the previously issued recall applicable to the exact same malfunction should be required. Based on dealership response, it will take an order from you before any additional repairs/replacements are made.

- Cumberland, WI, USA

Airbag light has come on stating that they will not deploy. Upon looking my vehicle (2018) has the passenger side airbag product with supplier code 6578 and date code 17346 meeting the NG status per bulletin released by NHTSA in October of 2019. I purchased my vehicle 1/2021 from a certified Subaru dealer who did not fix this product despite being notified of the faulty part in December of 2019. However, my VIN does not flag the recall (recall WUM-98, recall number 19V70100). Currently my airbags are not working. It has periodically happened in the past but then would fix itself and the light would go off. Now it has maintained staying on.

- Warsaw, IN, USA

My 2018 Subaru Forester should be included in a recall and subaru is denying that this recall exists. My SRS air bag light is on. The dealership wants to charge $1216.73 to replace the passenger side seat occupant detection sensor mat Information from https://www.nhtsa.gov/vehicle/2018/SUBARU/FORESTER/SUV/AWD#recalls October 3, 2019 NHTSA CAMPAIGN NUMBER: 19V701000 Occupant Detection System May Deactivate Airbag If the connection loosens, the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash. NHTSA Campaign Number: 19V701000 Manufacturer Subaru of America, Inc. Components AIR BAGS Potential Number of Units Affected 366,282 Summary Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 Forester vehicles equipped with heated seats. An electrical connection in the front passenger seat for the Occupant Detection System (ODS) may loosen. Remedy Subaru will notify owners, and dealers will inspect and, as necessary, replace the ODS sensor mat harness, free of charge. The recall began February 11, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUM-98.

- Tinton Falls, NJ, USA

NHTSA 19V-701 is for Subaru Forester's concerning the passenger airbag being off while the passenger seat is occupied. The recall stops with Forrester's built after August 2017. My Forrester has this problem but was built in October of 2017 so Subaru says it is not covered! That's ridiculous. The exact recall problem not being honored because of some Subaru created arbitrary date? Subaru should repair this for me. I reported it to them and they never followed up as they indicated they would. Since I'm driving the "safest car in America" according to Subaru, my passenger airbag should work while someone is riding in the passenger seat!

- Sandston, VA, USA

My srs airbag system has just started going on and off. What I read is there is recall for this. 2018 with heated seats caused by faulty wiring. Yet when I put in my vin shows no recalls. Filed complaint with Subaru they stated basically go get it fixed and will notify you if there is a recall.

- Millsbor , DE, USA

Since purchase in 2019, Subaru indicates that front passenger seat air bag will not turn on unless passenger is 65 lbs or more. My passenger seat air bag registers "on" if I place any item such as 1 gallon Milk (full bottle from store) in the passenger seat and furthermore, the Warning chime for passenger seat belt (not buckled) will sound continuously until I buckle the seat belt" Our local Subaru dealer will not look at issue unless we are willing to pay $100-$200 for diagnostic test" And then warns us we will have to pay labor and parts costs if sensor is found defective.

- Bethlehem, PA, USA

The contact's mother owns a 2018 Subaru Forester. The contact stated that the front passenger's side seat belt warning light failed to illuminate and alert the passenger to fasten the seat belt. The air bag warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the front passenger's side seat and sensor needed to be replaced. The vehicle was not yet repaired. The manufacturer was made aware of the failure and confirmed that a credit towards the repair would be provided. The failure mileage was approximately 23,000.

- La Crosse, WI, USA

The airbag SHOULD automatically turn on and off when someone is in the passenger seat. Most of the time when there is a passenger in the seat the airbag won't turn on, so we're driving around with no airbag in the passengers seat This sounds like the issue with NHTSA 19V701 but we are not covered in that vin range. This vehicle was also equipped with heated seats.

- Meridian, ID, USA

The contact owns a 2018 Subaru Forester. The contact stated that the front passenger-€™s side seat was extremely hot. Additionally, air bag warning light was illuminated. The contact also stated that the taillights were inoperable. While his wife was driving at an undetermined speed, the vehicle inadvertently lost power steering functionality. The vehicle was taken to the dealer where the taillight bulbs were replaced; however, the failure persisted. The manufacturer was not contacted. The approximate failure mileage was 90,400.

- Cool Ridge, WV, USA

The contact owns a 2018 Subaru Forester. The contact stated that the passenger-€™s side air bag warning light was illuminated. The contact took the vehicle to the dealer who reset the fault light; however, the failure persisted. The contact was aware of NHTSA Campaign Number: 19V701000 (Air Bags) however, the dealer confirmed that the VIN was not included. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 63,000.

- Boulder, CO, USA

The passenger sensor light is on and Subaru says I need to replace the seat. There was a recall for certain vehicles but my Vin was not part of the recall - however, if the issue persists why isn't the recall expanded" Do we really want drivers like me to have to replace seats because Subaru is not living up to the standards - due to their faulty wiring" Please expand the recall.

- Millburn, NJ, USA

My dashboard for the past several months has intermittently indicated that there is an issue with my front passenger airbag. I just discovered there was a recall for this issue for cars manufactured with heated seats the same year as my vehicle but my vehicle is not part of the recall. This recall may need to be expanded.

- Fr Sq, NY, USA

I have had a airbag light on for the passenger side of the car for a long time. Subaru said it is from water damage. I do not recall water damage - I didn't drive through a flood. I understand there is a recall on 2015-2018 Subaru Foresters with and has heated seats but even though my car falls within those parameters my VIN shows up as not being recalled. Something seems fishy!

- Millburn, NJ, USA