6.7
fairly significant- Typical Repair Cost:
- No data
- Average Mileage:
- 10,350 miles
- Total Complaints:
- 3 complaints
Most common solutions:
- not sure (2 reports)
- replace head unit (1 reports)
This problem may be covered under warranty. Ask your Subaru dealer.
Infotainment system would not boot up. Loss of backup camera, hands free phone, audio system, navigation, other phone applications. Vehicle is at dealer now, who are trying to install software update.
- Mark E., Chapel Hill, NC, US
WTZ85 - Subaru of America, Inc. (Subaru) is recalling 2018 model year Legacy, Outback, and BRZ vehicles equipped with a certain combination of head unit hardware and software, due to the possibility of noncompliance with Federal Motor Vehicle Safety Standard Type: Recall | Service Campaign: WTZ85 | NHTSA Campaign: 18V-000000 Open Recall Date: January 02, 2019 Description 18 LEG/OUT/BRZ V3 Head Unit Reprogram Safety Risk Due to a software issue, the head unit memory retrieval and assembly time may exceed the designed time to begin the boot-up cycle. If this occurs, the head unit display will not boot, causing the screen to remain blank. In this condition, while backing the vehicle, the rearview image may not be displayed. The failure to display the rearview image creates a non-compliance with the requirements of FMVSS 111 – “Rear Visibility,†increasing the risk of a crash.
There are 1000's of these on backorder causing us to drive around in unsafe vehicles because they do not know when replacement units will be available and they are not providing a loaner car in the meantime. This is unacceptable for a company that prides themselves on their safety!!!!!
- Trish C., Sun City, CA, US
Head unit with nav has been dead over a month.
Dealer ordered one over a month ago and says they have four other Outbacks waiting for the same head unit.
- Jeanne D., Carthage, US