8.5

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
3,504 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #16

Sep 012019

Outback

  • 5,500 miles
Front windshield just cracked on a parked vehicle from the mid level on the passenger side. Searching online found many complaints from other users having similar problem. Have just 6000 miles on the car and it has been just 5 months since I brought the new car.

- Fremont, CA, USA

problem #15

Aug 082019

Outback

  • miles
I was driving at approximately 45 miles per hour, coming down from a mountain range and just reached the bottom. I crossed a cattle guard and my sunroof shattered. I do not believe I rock hit as the dealership believes as their was no one directly in front of me and I was in a remote area of Arizona. I believe the sunroof shattered for either no reason or possibly change in elevation and temperatures. This is not safe. Luckily my shield was closed, but the sound alone was startling and could have caused an accident.

- Goodyear, AZ, USA

problem #14

Jul 282019

Outback

  • 13,000 miles
Driving on highway with no one around at 7 am on Sunday at 75 mph the sunroof exploded. Our sun shade was closed so all glass was blown across roof taking paint with it. Subaru replaced under goodwill not warranty.

- Chama, NM, USA

problem #13

Aug 032019

Outback

  • 1,500 miles
Windshield has cracked two times in the 3 months I┐ve own the car. I was on the highway a tiny stone hit the windshield and it ran all the across immediately. I had it replaced and the same thing happened. Just not normal.

- Taylor, MI, USA

problem #12

Jun 152019

Outback

  • 500 miles
Engine does not brake when going downhill as the manual says it should. My previous Outbacks (2006, 2011, 2017) did have engine braking. Regional service office suggested I place the car in cruise control in order to control the speed. Car picks up speed quickly, so using the brake pedal is the best option. However, the problem is no engine braking when there should be at least some. This is dangerous on any hill. Second, steering is problematic. First, there is to much play in the steering wheel. Second, when in cruise control, the steering wheel seems to have a mind of its own, especially on curves. I am constantly having to work at controlling the steering wheel. It's very tiring. The third issue is in regard to the navigation system showing inaccurate speed limits. I noticed this problem had been reported as early as February 2019. I have had this vehicle since May 31, 2019.

- Hermantown, MN, USA

problem #11

Jul 062019

Outback

  • 68 miles
Bought July 6 @Subaru of port richey found it had 1 unrepaired recall on it, Subaru wuh93 NHTSA's #19V493000, days after I had taken possession. They sold me as new a car with a recall giving me keys and sending me home. Subaru has confirmed all dealers were notified of the recall wuh93. Have all documents and copious E-mails, to uphold my claim. I want them to be held accountable for breaking U.S.C 49 - 30112(a)(3). C.F.R.301120(I) and selling, and delivering (keys) a vehicles to an elderly couple, with safety recalls on it, to drive home, . and then days later notify me of the recall.

- Beverly Hills, FL, USA

problem #10

Jul 152019

Outback

  • 3,400 miles
The certified Subaru windshields are too thin. They break with little to no impact. I've had to replace two so far with only 3400 miles on the odometer. Have I mentioned how expensive these windshields are to replace, upwards of $1600. I know Subaru had a previous glass recall, but someone needs to look, into the 2019 windshields.

- Powhatan, VA, USA

problem #9

Jul 132019

Outback

  • 12,000 miles
Front windshield sustained a small chip in the upper area behind the rearview mirror and has subsequently turned into a huge crack extending across and down the passenger side. There was a previous class action lawsuit for the 15-16 Outbacks regarding the windshield. The fact that the windshield is cracking this easily from a small chip leads me to believe that they did not fix the issues from the previous 15-16 model year windshield design.

- Baltimore, MD, USA

problem #8

May 242019

Outback

  • 2,179 miles
When I drive my new 2019 Subaru Outback with eyesight (one month old) on highway, a truck runs over rocks and they hits my windshield. Then the windshield has chips and cracks. The cracks grow larger than a dollar bill in few minutes and one crack is larger than 22 inches in few hours. It seems to me the windshield is not well made and does not have good quality. It is not safe.

- Albuquerque, NM, USA

problem #7

Apr 192019

Outback

  • 5,750 miles
I was driving from sacramento to long beach - about 200 miles into the journey, at about 6:10/6:15 on a mild evening (temperature was about 75) my sunroof suddenly exploded. The road condition were fine, there was no debris in the road that I could see or was aware of. I was traveling with traffic at about 75 mph (speed limit is 70). The sound was like a shotgun blast. It was, without exception, one of the most frightening experiences I've had, particularly in a vehicle. I pulled over and saw what had occurred. It is unlikely that something struck the sunroof - I had a thule cargo box on the vehicle and nothing could have struck it from above. It was also unlikely for something to have hit the windshield from the road - it would have had to fit in the space between the hood and the cargo box and I heard nothing before the explosion - additionally, there is no damage or evidence of anything hitting the roof anywhere else that I can see now. I have contacted Subaru and made them aware they have begun their own internal investigation.

- Long Beach, CA, USA

problem #6

Apr 102019

Outback

  • 4,200 miles
On 4/10/19 as I was getting into my car, I noticed a huge crack on my driver side of the windshield that starts from the base running toward the center of the windshield. The car was bought on Jan 20th of 2019 and has 4200 miles. Called safelite and they are estimating $1300+ to replace.

- San Jose, CA, USA

problem #5

Mar 272019

Outback

  • 3,569 miles
The windshield developed a crack and significant expansion cracks while driving 70mph on a highway on 27mar2019. There was no car within 1-2 football fields. This was on a 4-lane divided highway. The pebble that may have hit my windshield should not have caused the significant damage to the windshield since no vehicle was nearby. I have had this car for <2 months and have driven it ~3500 miles. It was brand new. It appears there is a manufacturing defect that may be similar to the 2015-2016 Outback. I am concerned that there may continued cracks/fractures of the windshield with minimal trauma. Thank you for your time.

- Georgetown, TX, USA

problem #4

Feb 062019

Outback

  • 2,000 miles
I was emailing about my concern for my 2019 Outback and the ongoing issues with the windshield. I had an issue where my windshield was struck with some small debris and caused a crack in my windshield. A week later it cracked severely on the bottom passenger side. Two weeks┐ after, a small pebble hit the top passenger side on the windshield and caused a pit. A week after that issue it also cracked severely where the second hit occurred. I am aware of the class action issue for front windshields from 2016 to 2017 for Outback's. is this an ongoing problem" if so how can your company claim to the safest vehicle on the road if the windshield continues to have issues. I have a baby on the way in a couple of weeks and now I doubt the safety of my choice. I now have to use my insurance, my money and take time out of my busyness to have this fixed. I have had many cars in my lifetime and had varying amounts of items hit the windshield on the freeway and never had a crack happen. I was behind a construction vehicle and had a large amount of tar chunks and rocks hit my Nissan Altima. It had some chips in the windshield but never cracked. I have had this car less than 3 months with less than 2000 miles on it and already severe chips and cracks in my windshield? the glass company that was used must be allowing inferior products to be sold. I want to know how I can be compensated for my time and aguish and how your company can fix this ongoing issue? the glass on the vehicle should not have any quality issues as it has not seen any road time or wear along with sun degradation. Can you explain why the quality of the glass is of such poor resistance" this email that I wrote above was send to Subaru of America

- San Jose, CA, USA

problem #3

Jan 072019

Outback

  • 2,200 miles
The car was not used over the weekend except for a 5 mile trip to church where it did not encounter any rocks, hits, etc. Drove home and the car windshield was find. The next morning when I got into the car, after I used my remote to start and warm up my Outback, there was about an 8-10 inch crack in the windshield that originated from beyond the windshield wiper on the passenger side of the car. The crack grew worse to about 12 inches. Called Subaru dealer who directed me to their windshield service agent. Took time off from work and they installed oem glass (insurance covers this) and calibrated the windshield. After driving home, the car made wind tunnel noises, windshield fluid system did not work, navigation did not work so I brought the car to the dealer (took more time off from work). They found a leak in the windshield, repaired the fluid unit and ignored the navigation issue. They sent me back to their agent. They took out the windshield repositioned it and sent me on my way. Today I found puddles of water on the floor of my car (leak), navigation does not work and wind tunnel noise is still there. This windshield is supposed to protect the driver and passenger as extra support for the roof, prevention of objects flying at you and allow for the eyesight system to do its job. This car is one month old and the crack in the windshield experience sounds eerily similar to others' complaints. When you pay the money for a top safety pick, you want the safety and I do not have it.

- Rochester, MA, USA

problem #2

Aug 282018

Outback

  • 180 miles
Windshield crack appeared overnight on the 4th day of ownership. The crack covers 1/2 the windshield and is growing daily. Naturally it can┐T be fixed because no one has the windshield for a 2019 Subaru Outback in stock or available by order. No visible chip damage apparent. Note there are multiple class action lawsuits against Subaru for this identical problem.

- Flemington, NJ, USA

problem #1

Aug 172018

Outback

  • 23 miles
Purchased a brand new 2019 Subaru Outback 3.6R limited with eyesight. With less than 23 miles on it, the windshield spontaneously cracked just sitting in the garage. Researching the web shows this is a problem with Subaru Outback.

- Aurora, CO, USA