Cruise lever simply broke off during routine driving when I pulled back with one (1) finger to engage the COAST feature of the cruise. Mind you the vehicle is still under the 3yr/36,000 mile Bumper-to-Bumper warranty but the dealership is saying it is a NON-Warrantied item! Part is only $120 and takes 2 screws to replace. I have had all of my service as well as many of my accessories purchased at the same dealership...the same one where I purchased the vehicle!!!
I've been quite pleased with the Toyota product until this point. If the company is OK with losing a customer over an item this minor which should be covered under warranty then I'll sell it & NEVER purchase another. The dealership has already lost ALL of my business! Now will Toyota Corporate??? It's up to them...claim files through corporate customer service but no response yet!
Cruise lever simply broke off during routine driving when I pulled back with one (1) finger to engage the COAST feature of the cruise. Mind you the vehicle is still under the 3yr/36,000 mile Bumper-to-Bumper warranty but the dealership is saying it is a NON-Warrantied item! Part is only $120 and takes 2 screws to replace. I have had all of my service as well as many of my accessories purchased at the same dealership...the same one where I purchased the vehicle!!!
I've been quite pleased with the Toyota product until this point. If the company is OK with losing a customer over an item this minor which should be covered under warranty then I'll sell it & NEVER purchase another. The dealership has already lost ALL of my business! Now will Toyota Corporate??? It's up to them...claim files through corporate customer service but no response yet!
- beastwerks, Louisville, KY, US