8.5
pretty bad- Typical Repair Cost:
- No data
- Average Mileage:
- 4,350 miles
- Total Complaints:
- 12 complaints
Most common solutions:
- not sure (12 reports)
I HAVE TO KEEP ADJUSTING MY WEIGHT AS THE SEAT IS UNCOMFORTABLE WHICH AS CAUSED THE PADDING IN THE SEAT TO MOVE ,AND EVEN THOUGH THE CAR ONLY AS 3000 MILES ON IT THE SEAT LOOKS OLD AND WORN .I HOPE TOYOTA CAN DO SOMETHING WHEN I GO FOR 5000 MILE CHECK UP?
- Ronald S., Palm Coast, FL, US
This is not an inexpensive car. And a top rated Consumer Reports SUV. We like pretty much everything about it but the front seats, very uncomfortable, agonizing on long trips. The dealer, Larry Miller, won't help, Toyota's CEO won't help, Consumer Reports says thank you for your kind (it was not!) letter. If I could find a way to get rid of it, I would. Then back to Honda. Our 14 year old MDX with almost 250,000 miles on it still runs like a Swiss watch AND IT'S COMFORTABLE!
- jriv, Cotopaxi, CO, US
The seats are not as comfortable as the 2008 Highlander.
- Bobbi K., Sauk Rapids, MN, US
I purchased a 2015 Toyota Highlander Limited AWD ($46,000) with heated and cooled leather seats. The Highlander has the most uncomfortable seats I have ever experienced! I have owned vehicles from the following manufacturers (Chevy, Dodge, VW, Mini, & Ford) and all of their seats were much more comfortable. I can't emphasis enough how uncomfortable the front and 2nd row seats are. I have had the vehicle for three months and it is brutally uncomfortable. I can't bare to drive a care with such uncomfortable seats, so I will take the loss and trade it in on a Ford Explorer or GMC Acadia. It is a smooth riding vehicle, but me, my wife, and children all find the seats terribly uncomfortable. Until the improve the design of their seats, I would not purchase a Highlander.
- gnakd323, Hillsborough, NC, US
I wish I had seen the complaints on this prior to purchasing. The seats are completely uncomfortable. Puts you in such a bad position ergonomically. My neck, back, and legs ache after driving the car. I will be looking into either new seats or if someone can adjust the seats. So disappointing!
- cak, Austin, TX, US
The seats are horrible!! VERY, VERY UNCOMFORTABLE SEATS!!!!.....HURTS MY BACK EVEN AFTER A SHORT RIDE!!! I have tried different seat positions, seat cushions....nothing helps....poor design. I also own a Mitsubishi that is 11 years old and it is more comfortable than this Toyota!!!! Hope enough people complain so we can resolve this!!! We bought a Toyota thinking it was a smooth ride and we at least deserve to have a comfortable seat!!!
- tminks, Ironton, MO, US
TESTING DRIVING THE CAR I WAS NOT PAYING TOO MUCH ATTENTION TO THE SEATS. BUT AFTER PUTTING MILES UNDER MY REAR AND MY 6 FT 4IN FRAME , MY BUTT AND LEGS ACHE.
- Tom K., East Norriton, PA, US
Thanks to this website, I was alerted to the poor seat design with the 2015 Toyota Highlander PRIOR to purchasing the vehicle. I've gone out on two test drives and spent an hour with the car in the second test drive. This is after doing a lot of research on my next vehicle. It's sad that I'm going to hold off on switching from a 2012 Sienna to a 2015 Highlander because of the poor seat design.
What's wrong with the 2015 Highlander front seats? There's more padding behind the shoulders than there is behind the lower back. This causes the shoulders to push forward while arching your lower back in the wrong direction. This is one way to bring much pain and perhaps the beginnings of lower back issues.
I liked the vehicle enough to consider upholstering the front seats but that would seem silly for a $40K car.
I would hope that Toyota is aware of this seat problem and address the issue quickly.
- brenthawkinsmd, Redmond, WA, US
We have 3,000 miles on our Highlander and we took a trip to Florida. My wife has had severe back pains to and from Florida. These is no back or lumbar adjustment for the passenger seat. For a top of the line vehicle I'm surprised that there is only a two way seat adjustment.
- Joseph F., Charlotte, US
The front seats are extremely uncomfortable. I cannot drive the car for more than 15 minutes at a time. The front seats don't support your lower back and somehow push your upper back forward. Both my wife and I are experiencing lower back pan since we got the truck two weeks ago.
I love the rest of the vehicle but I don't know what to do. I have no choice but to sell it and lose money. I just got the new vehicle. This should be a great joyful experience but I am miserable driving this vehicle.
- Carmine M., Montreal, Quebec, canada
When i 1st bought the I failed to notice that the driver side seat controls did not have lumbar and seat tilt adjustment.
After a couple hours driving, my lower left side back started to hurt. It was clear that not having lumbar and seat tilt controls on the driver side was a mistake. The seat is very uncomfortable and painful. I called the dealership and they said that the way it is and there is nothing they can do about it. i should of notice it when i tested it . There are 2 handles and i assumed 1 was for the bk. The lady referred me to Toyota.
Does anyone else have this problem and any ideas what can be done about it??
I have used seat cushions and back support for the lumbar but they are not working.HELP. I will be calling Toyota. You would think that after paying so much money for this car it would come included!!
- od, El Monte, CA, US
I was so excited to buy my 2015 Highlander LE Plus. Yet, it was such a disappointment to find out that the seats are extremely uncomfortable. I used to drive an old car, 2000 Volvo, and I thought I would enjoy my new SUV. The fact was shocking, the seats of my old car were way comfortable than the ones in the highlander.
I really advise TOYOTA to do something about it. You can hardly drive for an hour without complaining form butt and back pain. I am so disappointed.
- Dia D., Lansing, MI, US