This car cost a lot of money! The one part that I most notice when driving is the steering wheel. To have defects that start to appear the moment the SUV is driven off the lot, and in a place that is constantly brought to my attention whenever I turn a corner is more than annoying.
To add insult to this injury, the service manager Joe Hatcher, without any evidence to back up his opinion, just writes off the defect as owner damage: "It is not from the manufacturing process of the steering wheel" The damage has the appearance of a regular pattern that might be tool marks from a sewing machine foot, or from the leather tanning tools themselves. Some of the damage has not yet 'bloomed' into the full "scaly" tears yet.
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This car cost a lot of money! The one part that I most notice when driving is the steering wheel. To have defects that start to appear the moment the SUV is driven off the lot, and in a place that is constantly brought to my attention whenever I turn a corner is more than annoying.
To add insult to this injury, the service manager Joe Hatcher, without any evidence to back up his opinion, just writes off the defect as owner damage: "It is not from the manufacturing process of the steering wheel" The damage has the appearance of a regular pattern that might be tool marks from a sewing machine foot, or from the leather tanning tools themselves. Some of the damage has not yet 'bloomed' into the full "scaly" tears yet.
If anyone has a similar issue PLEASE let me know.
- Paul E., Dallas, TX, US