10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
40,229 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #5

Sep 302020

Highlander

  • 80,000 miles
The contact owns a 2015 Toyota Highlander. The contact stated while driving approximately 55 mph, the check engine warning light illuminated and the vehicle loss motive power and failed to accelerate as needed. The contact indicated that the vehicle failed to accelerate above 10 mph. The vehicle was taken to Toyota of braintree located at 210 union St, braintree, MA 02184, and diagnosed with a defective engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 80,000. The VIN was not available.

- Braintree, MA, USA

problem #4

Sep 252020

Highlander

  • miles
Vehicle is burning excessive amounts of oil.

- Romeoville, IL, USA

problem #3

Feb 062019

Highlander

  • 32,673 miles
For two years now, my vehicle will randomly have an engine stall while operating the vehicle. It happens at different speeds and while going straight ahead or turning. The entire instrument panel and navigation screens shuts off and turns back on. I have taken the car in to Toyota twice and was told they couldn't find anything wrong or get the the vehicle to malfunction again. Today, the engine didn't immediately come back on after stalling, and I had to pull over and turn the car off and back on again. My car has less than 33000 miles on it and has had regular maintenance. This is truly a safety concern at this point and it seems I'm not the only one with this issue according to those reported to the NHTSA.

- Sumter, SC, USA

problem #2

Nov 162018

Highlander

  • 66,670 miles
When driving my Highlander the following error messages appeared, error keeping the start button pressed will cause an emergency stop. I dismissed this. Then it popped up a message that car cannot drive while brake and accelerator are pressed simultaneously. I lost ability to accelerate so tried to pull of busy road, pressing the brake pedal restored acceleration. Then when I stopped in traffic or at lights the car shut itself down and had to be restarted. These error messages kept coming on while I drove to the dealer. I switched off the car at the shop and it wouldnt repeat the problem, no codes have been recorded by the vehicles computer because the check engine light never came on. Toyota and the dealership want to wait until it happens again. Since it happened before, also while it was driving I am uncomfortable as it is a safety concern. I don't want it to happen on a busy highway. I believe the intelligent power module of the car is shorting out and causing the car to go into failsafe mode and shut down creating hazardous driving conditions.

- Winchester, MA, USA

problem #1

Apr 102017

Highlander

  • 21,800 miles
I was driving 80 mph on the interstate when the engine light came on and a "check AWD" display appeared. At that same moment I lost the ability to steer and to accelerate. I managed to get the car off of the interstate. The car came to a stop. I did not see any smoke, or smell anything and the engine temp gauge showed mid cool so I decided to start the car again. When I tried to start the car, the engine light and the "check AWD" display came on again, and then seconds later a temperature light came on with a loud alarm. Smoke started coming out of the front left hood. I shouted for my daughter and her friend to get out of the vehicle. I grabbed my phone and ran to her door to help her and her friend get out. By the time we were running away, flames were coming out of the hood. Within minutes my car was completely engulfed in flames.

- Merritt Island, FL, USA