10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
8,098 miles

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« Read the previous 20 complaints

problem #3

Mar 172017

Highlander 6-cyl

  • 2,000 miles
The contact owns a 2017 Toyota Highlander. The contact stated that since the vehicle was purchased, the check engine warning light illuminated intermittently. The contact stated that there was also an abnormal fuel odor emitting from the vehicle. The contact also stated that there was physical evidence of a fuel leak under the rear of the vehicle. The vehicle was taken to fort's Toyota of pekin located at: 120 radio city dr, pekin, il 61554, to be diagnosed. The contact was informed that rodents had chewed through the fuel line. The contact was informed that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was contacted and made aware of the failure. The approximate failure mileage was 2,000. Updated 11/06/17

- East Peoria, IL, USA

problem #2

Feb 052017

Highlander

  • 908 miles
Gasoline began gushing from front of vehicle as I was driving on highway. I stopped and called Toyota roadside assistance. They called the fire department and vehicle was towed to nearest Toyota dealership. I have spoken with Toyota corporate and the case number involving this incident is #1702060159

- London, KY, USA

problem #1

Jan 262017

Highlander

  • 1,200 miles
2017 Toyota Highlander SE AWD ("vehicle"). on January 26, 2017 at approximately 11:15 P.M., pacific time, I was driving the vehicle on the interstate 10 freeway near the la brea avenue exit. It was dark but clear with light to medium traffic. While I was driving around 80 mph and merging toward an inner lane, the vehicle suddenly - on its own - slowed to around 30 or 40 mph. Concomitantly, the vehicle's messaging system (between the tachometer and speedometer) began blinking and alerting me that the all wheel drive system was experiencing failure and that the vehicle needed immediate servicing. A small orange triangular indicator with an embedded exclamation point flashed as well. I engaged the hazard lights and then manipulated the transmission shifter into various positions while fully depressing the accelerator, but the vehicle would not accelerate over 30 or 40 mph. Faced with the possibility of being rear ended, I disengaged the hazard lights, signaled to the right, and eventually made it off the freeway. The following day, January 27, 2017, I took my vehicle to a Toyota dealership where I believe it is still being diagnosed. The longer the diagnosis takes, the more I am concerned that Toyota has not determined the remedy for this issue. Given Toyota's history, I am also concerned they may return the vehicle to me without determining conclusively how the problem occurred and without fixing the issue so that it will not pose a threat to my passengers, including my own family, and the public. Accordingly, it is my duty to report this to the NHTSA and to seek the NHTSA's guidance about steps I can take to ensure that Toyota does not hand me back the vehicle, which may be a deathtrap. I don't use such inflammatory words lightly, but the more I contemplate, the more I feel that this was a potentially life-threatening event.

- Los Angeles, CA, USA