Affected Component: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Date Published
FEB 03, 2016
NHTSA TSB #
10093081
TSB Document
Summary
"TSB: PRE-DELIVERY SERVICE (PDS) IS A CRITICAL STEP IN SATISFYING OUR NEW CAR CUSTOMERS. CUSTOMER FEEDBACK INDICATES THE FOLLOWING AREAS DESERVE SPECIAL ATTENTION WHEN PERFORMING PDS: • CAREFUL INSPECTION FOR PAINT CHIPS/SCRATCHES AND BODY DENTS/DINGS. • PROPER OPERATION OF ELECTRICAL ACCESSORIES (INCLUDING INTERIOR LIGHT, CLOCK, AND RADIO RESET). • INTERIOR CLEANLINESS • PROPER FUNCTION OF MECHANICAL SYSTEMS. CUSTOMER RETENTION AND PROPER MAINTENANCE OF VEHIUCLES HAS BEEN A MAJOR FOCUS FOR TOYOTA. TO HELP REMIND CUSTOMERS THAT REGULAR OIL CHANGES ARE ESSENTIAL TO THE PROPER MAINTENCE OF THEIR VEHICLE, INSTALLING A FIRST OIL CHANGE REMINDER STICKER IS REQUIRED PRIOR TO DELIVERY. BY DOING THIS, CUSTOMERS WILL BE REMINDED TO RETURN TO A DEALERSHIP FOR THEIR FIRST OIL CHANGE. YOUR CURRENT OIL CHANGE REMINDER STICKER MAY BE USED. (SEE PDS CHECK SHEET ITEM 9 OF “FINAL INSPECTION & CLEANING.”) A NEW PDS CHECK SHEET HAS BEEN DEVELOPED FOR THE 2016 MODEL YEAR SIENNA. SOME CHECK POINTS HAVE BEEN ADDED, EXPANDED, OR CLARIFIED. BULLETING ARE AVAILABLE FOR ITEMS IN BOLD TYPE. "