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My 2011 tundra is showing the P2442 code, which is the secondary air injection pump moisture intrusion code. I found out about the TSB-0160-11 that was released on the 07'-10' models, which fell under the warranty enhancement program. My truck came off of the production line in early December of 2010 and the sold/in service date was late January of 2011. After calling the toll free line (1-800-331-4331) several times, I spoke with a gentleman by the name of Brenton Hughes, who informed me that my truck was not currently covered under the warranty enhancement. I pointed out the fact that my truck had the same exact system installed on it as the 2010, and that it did not have the inlet cover just like the earlier models, which allowed "water intrusion" into the air injection system. Mr. Hughes called me back the following day to inform me that Toyota would extend to me $1500.00 for any repairs or upgrades on my truck, as long as the work was done at an authorize Toyota dealership. After further questioning, this $1500.00 can only be applied as a reimbursement, meaning I would have to pay for the parts and labor out of pocket, and then submit the necessary documentation to Toyota for the $1500.00. I don't know about the average Tundra owner, but speaking for myself as a single father of 3, this is almost impossible. Especially when the TSB listed above costs a total of $3770.00 at my local dealership. This is the cost of replacing all of the components of the air injection system. To be fair, all I need replaced per the P2442 is the air injection pump (bank 2). This part is $500.00 wholesale and the labor is $1000.00 ( dealership quote with parts and labor was just over $1900.00. I called Brenton back to see if Toyota would pay the dealership the $1500.00 prior to the repair, and I cover the difference, as a few hundred dollars is a lot more feasible. I was told that they would not and that I should be happy that they extended the offer that they did. I don't think Toyota just gives a $1500.00 credit to every customer that calls in with a complaint. I think that they gave me the credit because I did my homework prior to calling them and they realized that they had a well informed consumer on their hands. After all, they are in the business of making money, not giving it away. This is the first negative experience that I have ever had with Toyota. They have always stood behind their product in the past, but it seems that they are slowly moving away from that. I am worse off than some, and better off than most. There are other 2011 tundra owners that have gotten nothing from Toyota. There are others that got the entire air injection system replaced and paid for by Toyota. I am not looking for a "freebie". I am just asking Toyota to stand behind their product and do their customers and myself 100% right. It is pretty insulting that Toyota thinks I should be greatful for the credit they offered, when I would still have to pay out of MY pocket the cost of the entire repair. Is anyone taking this to the upper manangement of Toyota? The early 2011 models have the same faulty product installed and the owners are on the hook for anywhere from $2000.00-$4000.00. From my understanding, most owners with this issue are purchasing a bypass kit that is a couple of hundred dollars. This should not be the answer to a problem that stems from the manufacturer. I will continue to pursue Toyota in this manner and hope that the warranty enhancement eventually extends to the 2011 model. My case number for reference is 1702273262. My email is firstname.lastname@example.org. I intend to keep this problem fresh in the mind of all tundra owners.
- Eric G.,
Hartford, WI, US
on 2/16 the air pump assembly was replaced--not even a year later we are having reduced power issues--service engine light came on--having it checked again
- Jose C.,
San Juan, TX, USA