This issue resulted in the 2010 Volkswagen CC's having faulty timing belts which they are fully aware of. I could no longer trust going to Byers dealership as every time I left that place I felt that nothing was explained to me and the prices were ridiculous for simple fixes. It seemed like every time I went in for even an oil change, less than a month later something broke and I was back in there.

I finally decided to get the work I needed done at smaller shop in Columbus called Motorkars which I believe did a good job fixing my car and explained to me in as much detail as I wanted. I know there are many class action lawsuits about the timing belt tensioner out there for this car, and I want to be involved because I believe this is dangerous to not have fixed.

Luckily I was coming to a stop at red light when all of a sudden my car misfired and started shaking and had to turn my hazards on and get to the side of the road. If this would have happened on the highway it could have been way worse. Volkswagen needs to own up for there faulty part, especially because there is a better one out there and it is not safe for a car to have this old one in there because it is inevitable it will break before 100k miles.

Please let me know if there is anything you can help me with in order for me to get my money I put in to getting this part fixed.

Thanks

Took the car to the VW dealer after my local shop chose not to work on it after talking to VW. This engine is direct injection and carbon builds up on the intake valves causing a severe misfire. The VW Dealer gave me two options, do a big induction service for $300 which would likely clean the valves, or remove the intake manifold and manually clean the intake valves for $800. Since the car is barely out of warranty and this carbon buildup had to happen over a long period of time, I called VW and asked them to assist in the cost of repairs. they refused and recommended the induction service as a first step to attempt to fix the problem.

Ii had the dealer perform the big induction service. Since I hadn't heard from them in 2 days I personally visited them this morning and the adviser tells me the induction service did not clean the valves even after it was performed 2 times and that the only solution is to remove the intake manifold and manually clean the valves. Tuesday Jan 21, I will call VW back and take another shot at getting some financial help with these repairs.

The service adviser handed me a pamphlet while at the dealers that says VW has come out with an additive to clean the valves but its not available to them yet. It's recommended this be put in the gas every 3000 miles, this does me no good now. in addition the owners manual does not address this problem or recommend a periodic service. They blame the carbon buildup on low grade gas but this car has only had gas from brand named stations like Exxon ext. It appears that the real culprit is the direct injection of gas into the cylinder so the valves don't get the gasoline flowing over them to keep them clean.

Stay tuned for more after I call VW on Tuesday Jan 21st.