fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
10,500 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2002 Volkswagen Jetta:

Unsubscribe any time. We don't sell/share your email.

problem #2

Sep 012003

Jetta 4-cyl Diesel

  • Automatic transmission
  • 20,000 miles
2002 Jetta tdi developed odor on the interior at 20000 miles. National Volkswagen in jacksonville, nc has serviced problem several times without correction of odor problem. They claim odor will go away since they cleaned out air conditioner box by removing the entire dash. National also discovered problem in a new 2004 passat. Odor still exists. Car has been detailed, sprayed with no improvement. Various people have sat in car and witnessed odor. Customer service at Volkswagen of America takes word of the dealer that problem is fixed and odor will go away one day.

- New Bern, NC, USA

problem #1

May 161997

Jetta 4-cyl

  • Manual transmission
  • 1,000 miles
I had both the passenger side window and the driver side window fall into the door frame within a matter of months. Both times the windows were fixed, however, they were reluctant to fix the problem as if it had been my fault. I have a small child and I don't think he appreciates asphyxiation from so much wind in his face on the long drives to the dealer to be replaced. This is just one of the problems on this car, the clutch gets stuck (repaired twice), the sunroof trim broke off and needed to be replaced, the engine makes a rattling noise when shifting (fixed twice), stereo system swallowed my cd (twice before new system installed), and air conditioning releases an awful moldy smell when turned on which dealer refuses to attempt to fix. Bought car in valencia Volkswagen in valencia, ca. Solution simple, traded in my 1yr old car for a better car, one that works!

- Palmdale, CA, USA