fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
19,316 miles

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problem #2

Oct 192006

Jetta 4-cyl

  • Automatic transmission
  • 38,631 miles
On October 19, 2006, while driving my 2002 Volkswagen Jetta, the ABS warning lights came on the dash. According to the owner's manual this indicated a serious problem that could effect the brakes on the car. On October 26, 2006 I took the car to fischer's foreign cars, Inc. For repair. They told me the ABS control module was defective and needed to be replaced. The cost of the repair was $702.93 and they said there was a recall for this problem (they gave me a copy of the recall letter from Volkswagen of America Inc(voa) dated March 12, 2002) and that I should file a claim with voa for reimbursement. I purchased the car new on February 16, 2002, and never received a recall notice for this problem. On November 4, 2006, I sent a registered letter to voa requesting reimbursement for the repair costs. I also enclosed copies of the recall letter and the repair bill. About November 11, 2006, I received a telephone call from a woman at voa and she said that the recall letter did not cover my car and that because the factory warranty had expired in February 2006, that voa would not honor my request for reimbursement. She said the decision was final. I can't understand why the recall would not cover my car when the problem indicated in the recall letter is the same as mine. It seems that the recall should have included more cars when it is obvious from my defective ABS module that the problem was not corrected. At the time of the failure, my car had 38,631 miles on it. I am concerned that there are other cars, like mine, that should have when covered by the recall or a subsequent recall to correct the defective ABS module. I believe someone should revisit this issue to determine if the recall should be expanded to include more cars.

- Stow, OH, USA

problem #1

Nov 212002

(reported on)

Jetta 4-cyl

  • miles
The consumer rented a vehicle for two days while her vehicle was being repaired for a recall on the ABS electronic control unit, the consumer received a reimbursement check but it was not for the full amount paid, the consumer was told that Volkswagen only reimbursed $25 a day for rental vehicles, the consumer stated that this was never disclosed to her and she is seeking the remainder of the money for reimbursement.

- Baldwin, MD, USA