6.5

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
11,000 miles

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problem #1

Oct 062017

Jetta

  • 11,000 miles
Gauge backlight intensity control violates "49 cfr 571.101 - standard no. 101; controls and displays" this report is echo from NHTSA id number: 11025444 that another Jetta having the exact same issue. First, basic issue is, automatic gauge backlight intensity controls till zero while driving on day time, but the zero level under darker ambient lighting surround area is preventing driver to check speed that violating the regulation. Second, the fact that many of VW models with this lighting sensor has the same control of the gauge and this reporting issue is not a single car or a single model year issue. In my case, both 2016 and 2017 has the same issue. Third, additional fact I found out in the night time, at very dark environment, I have found the graphical lcd panel in the center of the gauges, entertainment control lcd panel and the both rev gauge and speed gauge needles are also controlled intensity, but never darker than the brightness while headlight on. With above fact, I understand VW's intention and idea is right, controlling the backlight while in the daytime, but the gauge backlight is way below brightness than nighttime and till zero backlight, while needles, graphic panel, and entertainment system is controlled as ideal range. So far, VW of America customer care said this is exactly the design, but zero intensity backlight is violating the regulation "S5.3.2 brightness of illumination of controls and indicators" under "49 cfr 571.101 - standard no. 101; controls and displays." Since VW is not listening my report, I would like the authority to check the issue as soon as possible. Video or photo is available upon request, but you can reproduce the issue at any where. See id 11025444.

- Cupertino, CA, USA