10.0

really awful
Crashes / Fires:
5 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
28,956 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #12

Mar 102021

Jetta

  • 23,815 miles
As I braked for a stop sign in my town, the car behaved as if on ice or snow, it wasn't. the light with the skidding car, the ABS light, and the airbag light came on. As I continued, it happened twice more on my way home.

- Champaign, IL, USA

problem #11

Nov 092020

Jetta

  • miles
Removing the key while the shift lever is in a position other than "park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash. I asked after I first bought the car and they said it was normal. I called recently and was told my VIN number was not included in the recall. It is a daily dangerous failure on VW's part. It happens every day and when called they said I would have to pay for it. I did not get any recall information about the issue.

- Denville, NJ, USA

problem #10

Nov 052020

Jetta

  • 69,120 miles
Engine light came on 11/05/2020 got it checked and a oil change because it would be due within 500 more miles, these codes came up MB2, BR80, MA28, P068A. Car is running fine but my engine light is still on.

- Neptune, NJ, USA

problem #9

Sep 192018

Jetta

  • 9,500 miles
I was driving down a busy city street, going about 30 mph. I noticed the car in front of me was stopped from 100 feet back and I slammed on my brakes. My car did not stop, it did not slow down at all. The weather was warm, the road was dry and it was like trying to stop on an icy road and I rear ended the car in front of me. My air bags did not deploy either. The other car had minimal damage to her back bumper. She was injured, I had minor whiplash.

- West Valley City, UT, USA

problem #8

Sep 192019

Jetta

  • 25,000 miles
The contact owns a 2017 Volkswagen Jetta. The contact received a recall notice for NHTSA campaign number: 19V615000 (electrical system, steering). While driving 35 mph, the brake pedal became difficult to depress and failed to stop the vehicle. As a result, the contact crashed into another vehicle. There were no injures and a police report was filed. The air bags deployed. There were no warning indicators illuminated. The vehicle was towed to an independent mechanic. The contact called new motors Subaru (8670 peach St, erie, pa 16509, (814) 868-4805) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 25,000.

- Erie, PA, USA

problem #7

Oct 032019

Jetta

  • 40,000 miles
Whenever driving in rain breaks give out and feels bumpy. Today I was driving to school and I started to break for a light and almost rear-ended the car in font of me because my breaks wouldn't break. I was going 55 mph.

- Landenberg, PA, USA

problem #6

Jun 082019

Jetta

  • 21,000 miles
I was traveling on the highway with the cruise control on at 65 mph and it suddenly slowed down or disengaged for no reason. I didn't think much of it and returned to the same speed and turned on the cruise again. Then about 15 minutes later, when traffic begin to slow ahead, I tried hitting the brakes and had zero braking ability. The cruise did not disengage and I had to pull the E brake to get the car to slow down causing the car to fish tail and almost hit a concrete barrier.

- Fort Wayne, IN, USA

problem #5

Apr 022019

Jetta

  • 8,400 miles
The contact owns a 2017 Volkswagen Jetta. While driving approximately 35 mph, the contact attempted to slow down by depressing the brake pedal; however, the vehicle spontaneously accelerated. The contact had to push the start button and shift into park to stop the vehicle. There were no warning indicators illuminated. The contact also stated that the failure occurred approximately four times in one month and was worsening. The vehicle was taken to Volkswagen van nuys (6115 van nuys blvd, van nuys, ca 91401) where it was awaiting diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 8,400.

- Valley Village, CA, USA

problem #4

Nov 292018

Jetta

  • 98,107 miles
Takara recall- my brakes jammed up and would not stop, which resulted in a vehicle collision on November 29, 2018. I tried pressing the brakes, however, they just would not stop. I was driving home on a city street. They had done this after I got them serviced before and I notified the dealership, however, I was told they were fine.

- Palmetto, GA, USA

problem #3

Aug 092018

Jetta

  • 48,000 miles
While traveling down the road I realized dead ended, I attempted to apply my brakes at which time they did not work, I looked to ensure nothing was under it and when I seen there was nothing attempted to apply again, unfortunately they did not work again. I ended up crashing into a barrier and totaled the vehiucle and sustain injuries because of the defect.

- Norton Shores, MI, USA

problem #2

May 172017

Jetta

  • 25 miles
The brakes make noise upon starting to brake and this has been happening since we owned it. Took it to the dealer which is gerald jones VW August's ga and they didn't look at it but O my tipped off the oil. They said the brake system doesn't come with a courtesy check. Also there were small dents in the car from the beginning that I made the dealer aware of and he blamed me. Even though O did I soft w him several brand new cars on the lot with small dents that looked the same. I think it needs to be repaired and free of charge

- Grovetown, GA, USA

problem #1

Dec 062017

Jetta

  • 4,500 miles
I needed to make a left hand turn from a street into a complex, was still moving at approximately 25mph and when I went to apply the brakes, the vehicle was not slowing or stopping. As I continued trying to make the turn, the vehicle did not slow down until I hit the curb and later the wall where I came to a stop.

- Phoenix, AZ, USA