10.0

really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
14,774 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #15

May 012023

Jetta

  • miles
Clockspring in steering wheel has failed, rendering driver airbag non-operational. Should vehicle be involved in a collision, driver airbag will not engage. Horn and steering wheel buttons are also non-operational

- Louisville, KY, USA

problem #14

May 062023

Jetta

  • miles
My vehicle was involved in a collision in which it hit the back of a 18 wheeler causing major frame damage. None of the airbags deployed.

- Texarkana, AR, USA

problem #13

Mar 252023

Jetta

  • miles
On Saturday March 25th I was in an accident in my 2017 jetta. A Tahoe last second lane changed into the front end of my jetta. The impact was at 30mph but no air bags deployed. When starting the car now after the accident there are airbag warnings all over the dash. The air bags failed to deploy properly in an accident.

- Anchorage, AK, USA

problem #12

Mar 172023

Jetta

  • 39,000 miles
The contact owns a 2017 Volkswagen Jetta. The contact stated that upon picking up his vehicle from the dealer, the air bag warning light illuminated. The mechanic informed him that the failure was related to the driver-??s side seat belt and was not covered under recall. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The vehicle had yet to be repaired. The failure mileage was approximately 39,000.

- Phoenix, AZ, USA

problem #11

Dec 152021

Jetta

  • miles
Airbag wiring under front seats deteriorate over time causing an error to the airbag system, disabling the airbags.

- Houston, TX, USA

problem #10

Sep 142021

Jetta

  • miles
My daughters car was hit on highway on drivers rear quarter panel. Major damage, frame and axle on car bent. Airbags did not deploy. No serious injuries. Occupants head hurts from impact, w steering wheel, seat belt was on.

- Calhoun, LA, USA

problem #9

Jul 292021

Jetta

  • miles
Battery died. Went to dealer in another vehicle to purchase a battery. Installed the new battery and now have an airbag light. Called dealer to learn how to reset airbag, and they said it requires a special tool to reset along with a service charge ($80 to $160). Should an airbag system require special tool and/or knowledge when the car is required to have them? Everything else is operating normally, but airbags are out of service.

- Yorba Linda, CA, USA

problem #8

Apr 052021

Jetta

  • 36,054 miles
I was parked and suddenly my car did not want to start, no warning lights came on before experiencing this issue. After bringing it to the dealership according to them battery needs to be replaced again and it has been only about 2 years or less from last replacement. This issue clearly needs to be address immediately as batteries should last for minimum of 3 years. Also after experiencing problems with the battery the airbag warning lights came on and Volkswagen dealership is stating I must replace faulty airbag indicator light and pay it from my pocket which I find unacceptable. This issue needs to be further investigated as airbag warning indicator can also be related to ' Volkswagen's clock spring problems'.

- Hallandale Beach, FL, USA

problem #7

Jan 082021

Jetta

  • 65,000 miles
Car has 65K on it and has been acting up for at least 10K miles on the following items: 1. the airbag indicator light on dash went on for no reason and I had to pay a diagnostic fee for it to be reset. 2. the radio links to my phone only 50% of the time with a failure notice posted on the monitor. The bluetooth will still work but to connect with my cord to also charge, very inconsistent. 3. the tire dash light is constantly illuminated despite having the tires and monitors checked several times. 4. the back up warning indicator has recently stopped alerting me and I came within inches of backing into a car today. I would like my dash to be error message free and my radio reliably working via my phone cord. I have tried different cords, purchased new tires and monitors, and the same issues continually occur. This all occurs when the vehicle is powered on, does not matter if it is parked or being driven.

- Allenstown, NH, USA

problem #6

Feb 282020

Jetta

  • 23,000 miles
I just bought a used 2017 Volkswagen Jetta gli a month ago, and the airbag light just illuminated this past Friday, along with no steering wheel controls working, and no horn. I called the place where I purchased it from, and they pretty much said oh well. This is a safety concern, as it affects the airbag. Is there anything I can do?

- Dorothy, NJ, USA

problem #5

Sep 202019

Jetta

  • 32,000 miles
The contact owned a 2017 Volkswagen Jetta. While driving 10-15 mph in traffic on the freeway, another vehicle slammed on the brakes. As a result, the contact rear ended the preceding vehicle. The front bumper of the contact's vehicle was damaged. The air bags did not deploy. There were no injuries and a police report was not filed. The contact's insurance company towed the vehicle to a lot and deemed it totaled. The dealer and manufacturer were not contacted. The cause of the failure was not determined. The failure mileage was approximately 32,000.

- Modesto, CA, USA

problem #4

Jun 222018

Jetta

  • 6,750 miles
The contact owns a 2017 Volkswagen Jetta. While driving approximately 65 mph, all the warning indicators illuminated, including the air bag indicator. The contact was concerned that the air bag would deploy. The vehicle was taken to university Volkswagen Mazda (5150 ellison St ne, albuquerque, nm 87109, (505) 761-1900) where it was diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 6,750.

- Albuquerque, NM, USA

problem #3

Feb 012018

Jetta

  • 17,000 miles
I havve been having electrical issues the past three-five months on this vehicle today when in a car accident the air bag lights came on but no air bags deployed fire and rescue siad they should have deployeed. The radio would turn on and off and sometimes the head lights wouldnt turn on.

- Evansville, IN, USA

problem #2

Jun 012017

Jetta

  • 2,000 miles
When turning the steering wheel it clicks as if something is loose. Dealership has replaced airbag and clock spring twice, steering wheel still clicks.

- Martinsburg, WV, USA

problem #1

Mar 212017

Jetta

  • 800 miles
The passenger side airbags deployed without provocation in the car I had just purchased on March 21, 2017. I had just pulled to a stop to allow a passenger to disembark in the parking lot of a convenience store. The airbags deployed making a horrific noise and engulfing the inside of the car with white smoke. The cause of the deployment is unknown. The car did not collide with anything. The problem was reported to the dealership on April 5, 2017 and to the corporate headquarters of Volkswagen on April 7, 2017. The case # is 170305419. To date the car has not been solved. No one seems to have an explanation for what happened, and the car is still stilling on the lot of the dealership where it was returned.

- Milton, DE, USA