7.3

pretty bad
Typical Repair Cost:
No data
Average Mileage:
5,750 miles
Total Complaints:
6 complaints

Most common solutions:

  1. replace trans cooler o-rings (4 reports)
  2. not sure (2 reports)
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This problem may be covered under warranty. Ask your Volkswagen dealer.

problem #6

May 162019

Jetta S 1.4L

  • Automatic transmission
  • 9,970 miles

So this is a continuation of my last issue, which was the noise... So after being told over and over, (3x) from two different dealerships, that the noise was normal, we have graduated to a bigger issue, which is a constant transmission leak. They initially undermine my concerns, so eventually, if there is a problem and it's not resolved, its common knowledge that it will cause bigger problems... So now I have a consistent tranny leak. It was first confirmed when I had brought in my vehicle for the 10k service. when they did this, they found the leak. I am not a "told you so" guy so I let go of the past and was just happy now that we were all on the same page and something can be done, not the case, not even remotely.

They added some type of tracer fluid to find the leak. so after the 1k miles I had to drive, I eagerly brought it back to them and they stated they found the source and replaced the rings. This was in May, since then, I noticed that after a few weeks, the jerking returned, and was more abrupt than before. Also, I noticed a delay in acceleration, but the gears getting stuck was gone.

So I thought the problem was fixed and that these little issues might be apart of still breaking in the car. I was wrong. I got a call from VW to bring in my car for the second recall (trunk springs). Not a serious issue that would cause the car to fail, so I didn't scramble to get it in on that Friday when I was informed and asked for an appt on early Monday. so over the weekend, I was driving up a hill and the warning light flashed on the dash pretty quick, at that same moment, I lost a lil power, or noticed a hiccup in the gears. I couldn't read the warning fast enough, but I did see that it was the transmission and it did state that I could keep driving. so that was a Saturday, and the car remained parked until that Monday morning.

Since finding out the leak at 10k, I am now at 13k, two months later, so I'm driving to the second dealership, because the service rep was very nice and seemed like he sincerely wanted to help, on my way there, a couple of blocks away, I was stopped at a light, and when I accelerated, my car was stuck in a lower gear. I had to pull over and do the turn off and on repair and pray. I waited about 15 mins and slowly tested it in a parking lot and it was working again... this reminded of my beater car I had when I was in high school. So now I'm on my way to the dealership with an undeniable issue. Thinking they can't take this one lightly... I was wrong again.

The service Rep stated oh, that's not normal, obviously, so I was happy when he said I'll put you in a loaner and get this car fixed. and btw, the loaner car ran much better than my car, smooth, which was increased my frustration, but was happy this was going to be addressed FINALLY. Again, I was wrong. I was shocked the following morning when they texted me to pick up the vehicle. At this point, red flags were popping up... I knew they just refilled the fluid and was like the car runs fine. What happened to cause and effect!?!?! they even agreed that this was not normal, and I had the tranny fluid filled in May and now I'm back and it's worse... it's not fixed. Now they want me to ignore that fact and just go with it!? So I told them I wasn't happy with their non-fix. They stated they ran the car for 30 miles and couldn't find anything. I said keep it until you do. so the next day, they said they ran it 60 more miles and no duplication of gears getting stuck or leakage. I reconfirmed, since nothing was changed, this is going to happen again in a month or two and probably be worse, here's the kicker - the rep stated the tranny is under warranty and when that happens it'll be covered. WHAT. So basically they said deal with it.

What if this car gets stuck in a lower gear when I'm in a position where I need to accelerate... what then!? and for work, I transport my geriatric clients to their medical appts and they are in no condition to sit on the side of the road, or to be placed in such a dangerous position because VW doesn't want to fix the cause, only the effect. This was not my immediate thought leaving the dealership because i was so frustrated and more frustrated to the point that i don't want the car anymore because i got it for dependability and thought, well VW just messed up big with lying to their consumers about the emissions, so in turn their product should be much better because of the scrutiny they would be under. again not the case. So now, i carry a bottle of tranny fluid in a new car and am waiting for the car to fail again. btw i just got the car back today, 08/02/19. i had always bought used vehicles because they were broken in and depreciation already was incurred, but this time, i thought, hey, i and my clients deserve a new car with the latest technology... damn again, I've never been more wrong, since my relationship with VW.

Update from Dec 5, 2019 So the dealership I’m working with, finally solved my transmission Issue. These guys are the only reason I have not parked and left my Jetta in front Of the dealership I purchased it at... they have made every effort to make sure I wasn’t without answers or a follow up fix. Well they found out that if you OVERFILL the transmission and oil fluids past tested limits, the vehicle runs fine and smooth... now what happens when the O rings and gaskets blow out faster than rated now that the pressure is beyond the tested limit? I guess we will deal with that when it comes... probably going to happen when warranty is done on the tranny. Also I was just reading up on the Ford Transmission issue and it may be something us 2019 Jetta owners may want to keep close.

- Christopher G., San Jose, US

problem #5

Oct 272018

Jetta

  • Automatic transmission
  • 6,000 miles

Well again my I had to take my 2019 Jetta back to Lunde's in Peoria, AZ. After the transmission leak was fixed in August, I noticed about a month later the car was jerking a lot and not accelerating when I had to foot on the gas pedal. ( Like when you push on the gas, but discover your car is neutral and not drive.) This became very dangerous and the delay time was getting longer and longer to the point where it was about half a minute before it would accelerate. Very scary!!

I took my Jetta back into Lunde's (again, see my 1st complaint above) and they had my car for a month. They replaced the O rings, as people have mentioned on here and I was told that NOW VW has remade all the o rings to work and fit properly in the transmission. I picked up my car at Lunde's and immediately went to get gas. I was waiting in line with the car in park & still running. When I went to put the car in drive said restart engine! So the car shut off on me! I called Lunde's back and was told if it happens again to call them. Well, it did, and I did not call them back because I opened up a case with VW of America to try to get a buyback or replacement vehicle. Now I have to wait to see if my auto loan company First Investors will process the Substitution of Collateral request. This way I can keep everything the same on my loan (bc I upgraded and now have negative equity the Buy Back option is not financially a good option for me) So of course my Auto loan company states "they do not do that anymore".

So now I am going back and forth with them so I am not stuck in an unsafe car. So bottom line, do not buy a 2019 Jetta until VW gets more things figured out on ALL the faultly parts AND do not get an auto loan with First Investors.

- Amanda O., Glendale, US

problem #4

Nov 202018

Jetta SE 1.4L

  • Automatic transmission
  • 7,000 miles

Took car in for oil change 2 days before going out of town for Thanksgiving. Business would not touch the car because they saw what looked like an oil leak. They advised me to take it back to the dealership immediately. I took the car to the dealership immediately the next day. They advised me that it was the transmission leaking. The ended up keeping the car for 18 days. Every time they called or I called to check on the car, I was told that the parts were on order but have not come in yet. Got the car back and noticed a strong smell which stopped after the first day. However, after about 3 days the car started driving funny. When pressing the accelerator, the car struggles to go. The strong smell came back and a grinding noise has started.

- Michelle B., Baltimore, MD, US

problem #3

Oct 272018

Jetta Execline 1.4L

  • Automatic transmission
  • 373 miles

DO NOT PURCHASE A 2019 VW JETTA UNTIL THEY FIGURE THE NEW PROBLEM OUT.

I purchased a new 2019 Jetta Execline from Pickering Volkswagen on Oct 20, 2018. Drove the car and noticed noises coming from the left side of the engine. The sales manager at the dealership informed me that they know about noises but that is normal. When the noises became even more annoying, the car was taken in on Sat Oct 27, 2018 (one week later) as I cannot accept that this is normal.

When the car was on the hoist the mechanic said the transmission seals were leaking and showed me it dripping. Also, the two drive shafts were making clicking noises when each drive shaft was turned by hand even slightly. If you rotate the wheels, there was a distinct clicking noise and he said this is the second time it has happened where the new cars have bad seals, but that the clicking noises this problem has happened before. I asked why wouldn't you tell your customers that there is a problem before I bought the car, and there was no answer by John Callaghan.

The sales manager said that he knew there is noise complaints with the new car, but that was normal. NORMAL my @$$. The service manager did his best to smooth things over by saying he was working for me, but he also is aware that the noises have been something they experience but aren't telling the purchasers because it's not on every sale.

CHECK CAREFULLY BEFORE YOU BUY FROM PICKERING VW, THEY MAY NOT TELL YOU EVERYTHING ABOUT YOUR CAR PURCHASE, AND THEN SAY THEY CAN'T DO ANYTHING ABOUT TAKING THE CAR BACK AS THEY ONLY SELL THE CAR. WHAT B.S.

I believe that the new 2019 Jetta may have another problem like the diesel problem where they are selling cars even though they know there are mechanical and potential safety issues with the car.

DO NOT BUY A 2019 JETTA UNTIL VW FIGURES THIS OUT AND REPLACES THE BAD CARS OR FIXES THEM ALL!!

- tomvasko1, Pickering, ON, Canada

problem #2

Jul 272018

Jetta

  • Automatic transmission
  • 1,000 miles

I had not even made my first car payment when I brought my car in for a flat tire. It was then that the dealer discovered a large transmission leak. No lights went on in my 2019 Jetta to indicate there was leak let alone a problem. I had a loaner car for 2 and half weeks because the dealer stated they did not know when the 2019 transmission fluid would be released from Volkswagen. Not only did my new Jetta have a huge leak, and needed to repair the transmission with new parts, but I had to wait a long time.

- Amanda O., Glendale, US

problem #1

Sep 012018

Jetta ALL 1.4L 4i

  • Automatic transmission
  • 10,022 miles

VEHICLE WAS TAKEN IN FOR 10K SERVICE. TECHNICIANS NOTICED THE TRANSMISSION OIL WAS LEAKING BADLY AND VERY LOW ON FLUID. FIX WAS COVERED UNDER ORIGINAL FACTORY WARRANTY WHICH INCLUDED REMOVING THE TRANSMISSION AND REPLACING THE FAULTY TRANS COOLER O-RINGS. THIS IS APPARENTLY A WELL KNOWN PROBLEM ON ALL 2019 JETTA'S (ALL TRIMS).

ANYONE NOTICING A TRANSMISSION OIL LEAK ON ANY 2019 JETTA ARE ENCOURAGED TO BRING THE VEHICLE BACK TO THE DEALER FOR IMMEDIATE REPAIR BEFORE PARTS GO ON BACK ORDER AGAIN.

- mustangfever83, Mount Laurel, New Jersey, US