10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
38,390 miles

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« Read the previous 20 complaints

problem #7

Jan 092015

Passat 5-cyl

  • 52,000 miles
Noticed my drivers side door sticking during recent cold weather, it was frozen. Climbed through passenger door for a cpl days.. no big deal for a one yr old car, right? when the door did open, it wouldn't shut. I have to hold the door shut while driving. Took the car to dealer, was informed that I am the third person today with the same problem on a Passat, but it will be a week and a half before they can charge me $700 to fix it. I realize I'm over my warranty with mileage.. but this is completely unsafe!! I'm now dragging around town holding my door closed, driving no faster than 15mph with blinkers on. Can't shut or lock it, hope it doesn't get stolen! I was told that everything that opens the door is broke. The door latch, lever, and 2 cables. This has to be a defect.. no way it's safe and ok for this to happen. Called VW customer service, was told over warranty, nothing they can do.. have a nice weekend. Small consolation. I guess it's totally fine to drive my children around in a car is purchased bc of the safety ratings all the while holding a door closed for a week and a half. Unbelievable

- Covington , KY, USA

problem #6

Jan 082015

Passat

  • 15,835 miles
In cold weather sometimes the front drivers and passenger doors will not open, I have to go through a rear door and open it from the inside, then most of the time it will work fine after that, though a few times the door would not stay latched. The first time I took it to the dealer they said they heard of this and did nothing, I just recently brought it back and they installed a updated latch. There should be a recall issued for this problem.

- Ballston Spa, NY, USA

problem #5

Nov 192014

Passat

  • 6,116 miles
On November 19th at approximately 4:30 pm, as I was pulling into my garage, the car just accelerated uncontrollably and crashed into my husbands work bench which was against a concrete wall. Damaging front of car, windshield, workbench, steel storage cabinet, etc.

- Bonita Springs, FL, USA

problem #4

Jun 202014

Passat 4-cyl

  • 12,153 miles
I was pulling slowly into a parking space, and the car suddenly surged and hit a parking meter pole. The same thing happened again six and a half weeks later, again at very low speed. This time the car hit the wall of the parking ramp, and the driver's airbag deployed. In both cases, it was the first time the car had been driven that morning, a distance of about three miles.

- Iowa City, IA, USA

problem #3

Dec 272013

Passat 5-cyl

  • 6,800 miles
When temperatures fall below freezing, driver's door will not open (usually in the mornings). Vehicle was taken to dealer and replacement latch ordered. Part is on back-order and I cannot enter the vehicle unless I climb through the passenger side. This is extremely unsafe because it would not be possible to exit the vehicle hurriedly in an emergency situation. I have had this problem for (3) weeks and was told by the dealer today that they still did not know when this part would be in. Absolutely unsafe an absolutely ridiculous that I have to climb into my nearly new car with 7000 miles on the passenger side.

- Hickory, NC, USA

problem #2

Sep 252013

Passat 4-cyl Diesel

  • 2,100 miles
A passenger exited rear passenger side door. When he put his hand outside the car as he exited, one of his fingers received a deep cut. After the incident, we inspected the car and found out a sharp point at the end of a chrome trim along the window/roof line. Later I inspected further and found other locations near the doors where sharp edges/points exist. This is hazardous as passengers enter or exit the car. Parts of body and/or hand can receive cut wound if contacted with these sharp edges/points.

- Irvine, CA, USA

problem #1

Jan 032013

Passat

  • 100 miles
We recently purchased a brand new 2013 VW Passat from crestmont VW, pompton plains, NJ. The car drove extremely well for the first few weeks. Shortly thereafter, there were loud beeping and warning sounds from the dashboard control panel and the car started to lose speed. Upon VW suggestion, we took it to crestmont service dept. It appears there was motor oil spewing all over the engine. A week later there were loud noises emanating from the roof area every time the vehicle negotiated a bump in the road. Once again crestmont VW service dept. Examined the car and they determined the entire sunroof panel had to be dismantled in order for additional insulation could be added to the entire roof, to dampen the sounds during normal, cursory driving conditions. Bob gross, the service dept. Manager at crestmont VW has left me a detailed voicemail informing me that he received a tech bulletin from VW, notifying all dealers that there were plastic shavings left behind during the manufacturing process that caused the oil tank to rupture, resulting in motor oil to gush profusely, which can lead the car to stall and possibly the engine to cease. I have written to [xxx], GM for VW North America, and to [xxx], president and CEO of VW North America. Neither of them deny the claims. It is clearly evident this vehicle need additional scrutiny to rectify the inherent flaws, shortcomings and inadequacies that are prevalent from the lack of oversight during the manufacturing process. The sole operator of this vehicle is my son who recently turned 17.

- Wayne, NJ, USA