The contact owns a 2009 Volkswagen Routan. The contact stated that the doors failed to unlock from the outside of the vehicle. The contact had to utilize the manual lock that was located inside the driver side door handle in order to unlock the doors. The failure occurred on numerous occasions. The dealer stated that the key fob and module needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 70,000.

- Morreszille, NC, USA

Power sliding doors can trap child or pets in their path.

- Broomall, PA, USA

Besides the brakes/rotors now going on their 4th set and the car is less than 2 years old, the front bumper looks like it was about to fall off, many small other problems, this morning my son had his finger caught in the sliding door and the door did not open, it just kept trying to shut on him. This van is horrible! the door has acted up before, but never like this. The decals on the drivers door were coming off at one point and had to be replaced. The tail light already had to be replaced. Water in the front light. Just too many things for a new car.

- St. Charles, IL, USA

The rear tailgate of my 2009 Volkswagen Routan opened up automatically while the car was in gear and in motion which, according to the owner's manual, it should not do even if the power tailgate button is pressed. This happened while the car was being pulled into the garage which resulted in the rear windshield shattering upon contact with the garage door opening. The car was brought to the local Volkswagen dealership the same day and nothing was found in the diagnostics that pointed to a failure of any sort. There were previous electrical issues experienced with the car not reported to the dealer, including with the tailgate, that were not as serious and that corrected themselves after shutting off and restarting the car.

- Marblehead, MA, USA