The contact owns a 2016 Volkswagen Tiguan. The contact received notification of NHTSA campaign number: 19V535000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Volkswagen of lake charles (3850 gerstner memorial blvd, lake charles, la 70607, (337) 419-1818) was contacted and confirmed that parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Kinder, LA, USA

Steering wheel began making a clicking noise every time I would turn the wheel either right or left. Then the volume and skip buttons stopped working on the steering wheel, left side only, the right side control buttons are working just fine. A couple of days later, the airbag light came on the dashboard and my steering wheel is still clicking when I turn the wheel. Doesn't matter if I'm on the freeway or in a residential area, it clicks no matter what and the airbag light has not gone off since.

- Sparks, NV, USA

I brought my Tiguan used. Don't know who to contact.

- Mays Landing, NJ, USA

Turning wheel to park heard clicking noise coming from steering wheel and then airbag light came on. Also discovered that controls on steering wheel stopped functioning including horn.

- Allison Park, PA, USA

Clicking noise from steering wheel while turning. Error airbag message later appeared along with airbag notification light. Functions in steering wheel cease to work including the horn. Noticed in motion on a neighborhood street.

- Atlanta, GA, USA

Vehicle had been parked for several days. Upon pulling out of a parking space, heard a snapping noise from the steering wheel. Immediately received an airbag error warning, horn ceased to function, and all steering wheel controls stopped working.

- Denver, CO, USA

My vehicle had a faulty clock spring in the steering column. This has been a problem for VW since 2011 and they are not covering it under warranty. It happened while driving. The steering column made a cracking noise then started making a grinding noise. At that point the steering button controls stopped working and the airbag light came on.

- Fleming Island, FL, USA

When pulling out of my driveway, I heard a tearing sound coming from my steering wheel. Following the noise, my airbag warning light came on. The airbag is deactivated per the owners manual and will not function properly in an accident. I realized later on in my drive that the controls on the steering wheel and the horn also do not work. It is quite dangerous to drive as another driver that day swerved into my lane without checking and I had no method of alerting the driver because my horn doesnt work nor do I have the protection of an airbag. I got my car diagnosed with VW and they confirmed that the clock spring has malfunctioned and needs to be replaced. This is the same issue that caused VW to recall hundreds of thousands of vehicles up to I believe the 2012 model year. This recall was subsequently investigated by the NHTSA up to I believe model year 2014 but I do not know the results of that investigation, clearly VW has not addressed this prevailing issue or properly encompassed all affected vehicles as my model is 2016 and it is still happening.

- Hanover, MA, USA