really awful
Typical Repair Cost:
No data
Average Mileage:
34,000 miles
Total Complaints:
1 complaints

Most common solutions:

  1. not sure (1 reports)
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problem #1

Jan 312018


  • Automatic transmission
  • 34,000 miles

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engine overheating engine overheating

I leased a 2016 model in December of 2015 from Herb Gordon Volvo in Silver Spring, MD. It was my plan to buy the car after the lease was up. Everything was going well. I serviced my car as required. The problems began after two years, in 2018. My car began saying "High engine temperature. Turn engine off." I took it to the dealership and they topped off the coolant. Simple enough. They didn't even write a ticket. In early January, the same thing occurred. January 26th, the same thing the car continues to say the same thing. They checked the blue tooth for proper contact. February 8th, after bringing the car in again, the thermostat housing was replaced. In February, same issue, the low fuel pressure sensor was replaced. Towards the end of March, it began saying "High engine temperature. Stop Safely". At this point, I was not allowed to accelerate the gas. This occurred on the beltway in Washington, DC area in the midst of traffic! The water pump was replaced on April 9th. At this point, I no longer wanted the car. The last thing I want to happen is for the car to stop on me in the middle of the road/highway, risking my life, perhaps the lives of others in the car and/or countless others around me. I expressed my concern to Volvo and was told they could not replace the car or get me out of the contract. On April 23rd, the car was brought in again and was fixed for the same problem. I was told the car could be exchanged, but only if I took on a new lease. My lease was up at the end of the year. The car was brought in again April 27th. After over two months on July 21st, the car was returned to me after being with the dealership for about a month. It received a brand new engine. On Friday, July 27th, the car was returned because it said, High engine temperature. Stop Safely" and "High Engine Temperature. Turn off Engine". (Remember the car always says this) At this time, the engine wouldn't let me go over 17 mph in the middle of DC traffic. Although three months of my lease was returned from the Volvo company. (they initially only wanted to give me one or two), all I want is to feel and be safe driving a car from one location to the next. This is not what I feel in my Volvo, nor is it something that Volvo (the company or the dealership) is willing to give me. Volvo, the car company supposedly known for safety, is not keeping me safe. They continue to put me in the same car. I will probably get a reply that states they are sorry for the issues I am having, and would like to speak with me further… I will let you know if that happens.

- Jennifer J., Silver Spring, MD, US