10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
2,700 miles

About These NHTSA Complaints:

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problem #3

Oct 272019

XC40

  • 5,400 miles
Vehicle shut down and showed 'safety mode see owners manual' after sustaining minor front end damage in a collision with a deer. Unable to move vehicle to a safe stopping location on a rural interstate for approximately 2 minutes until 'safety mode' eventually reset and allowed limp-home power. This feature is quite unsafe and placed my family and I at significant risk.

- Hudson, OH, USA

problem #2

Aug 212019

XC40

  • 2,700 miles
My car has less than three thousand miles on it and was purchased in late May 2019. I was at a stop light when suddenly, I heard a loud buzz and the car stopped and started completely on its own. It happened again at the next traffic light, only this time, it kept shutting off and restarting. The dealer's service department doesn't seem to believe me, and the manufacturer has denied my request for repurchase, despite the serious safety risk this presents.

- Westfield, NJ, USA

problem #1

Jul 302019

XC40

  • miles
Check engine emissions light keeps coming on; have had 3 service visits to dealer (resulting in same part being replaced twice, one or more software updates, one complete software reload) and now am getting light on again which will require yet a fourth service visit. (nb visit 1 was in summer '18 when car was new; visits 2-4 are all in summer 2019, commencing almost exactly one year later in summer weather conditions (hot humid rainy)

- Wellesley, MA, USA