Affected Component: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Date Published
OCT 04, 2016
NHTSA TSB #
10088366
TSB Document
Summary
THIS IS A SERVICE MANAGER BULLETIN: THIS BULLETIN CONTAINS INFORMATION ON THE FOLLOWING STEPS WHICH MAKE UP THE RETAIL CAR DELIVERY PROCESS. • VEHICLE INSPECTION PROCEDURE (TRUCK DELIVERY) • PRE-DELIVERY SERVICE (PDS) • VEHICLE IN STOCK MAINTENANCE • VEHICLE DELIVERY (CUSTOMER DELIVERY) NEW CAR DELIVERY IS A CRUCIAL STEP IN THE RETAIL CAR DELIVERY PROCESS. AT THIS POINT THE BUYING EXPERIENCE TURNS INTO A LONG-TERM RELATIONSHIP. IT IS THE RETAILER’S RESPONSIBILITY TO ENSURE THAT THE CAR AND THE EXPERIENCE ARE AS ENJOYABLE AND INFORMATIVE AS POSSIBLE.