J.D. Power and Associates Publish Vehicle Dependability Study

Lexus & Toyota still best, Ram soars, Ford slips, Dodge Jeep & Land Rover retain worst rankings.

Posted in News

J.D. Power and Associates released the results of their 24th annual Vehicle Dependability Study, which measures problems that owners experienced with three-year-old vehicles over the past 12 months. Vehicles ranked in this year's study are all from the 2010 model year.

The study is based on responses from roughly 37,000 original owners, with overall dependability determined by the number of problems experienced per 100 vehicles.

Who Ranked Highest

Lexus ranked highest in vehicle dependability among all nameplates for a second consecutive year. The Lexus RX has the fewest reported problems in the industry, which makes the first time that a crossover or SUV has achieved that distinction.

Rounding out the five highest-ranked nameplates are Porsche, Lincoln, Toyota and Mercedes-Benz.

Now For the Worst. Drum Roll Please .... 

2013 J.D. Power Dependability RankingsThe worst-ranked brands are Land Rover, Dodge, Mitsubishi, Jeep, Volkswagen & Jaguar. Chrysler was ranked 2nd worst in the 2012 study, but improved slightly to place 7th worst in this year's results. Mini, Volvo & Audi round out the 10 worst-ranked brands.

Chrysler's "Ram" brand posted the greatest improvement, jumping from among the worst rankings last year to one of the top 10 best in 2013.  Ford slipped from above the industry average in 2012 to just below average in the 2013 study. Cadillac in particular dropped significantly, while Lincoln improved to third-best.

Toyota continues to perform well in long-term dependability and earned seven segment (vehicle type) awards, more than any other automaker in 2013. Toyota saw recognition for the Lexus ES 350; Lexus RX; Scion xB; Scion xD; Toyota Prius; Toyota Sienna; and Toyota RAV4.

General Motors received four segment awards for the Buick Lucerne; Chevrolet Camaro; Chevrolet Tahoe; and GMC Sierra HD.

American Honda received two model-level awards for the Acura RDX and Honda Crosstour.  The Audi A6, Ford Ranger, Hyundai Sonata, Mazda MX-5 Miata, and Nissan Z also received segment awards.

Top Rated Cars by Segment

Compact Car

Compact Crossover SUV

Compact Multi-Purpose Vehicle

Compact Premium Sporty Car

Compact Sporty Car

Entry Premium Car

Entry Premium Crossover SUV

Large Car

Large Crossover SUV

Large Pickup

Midsize Car

Midsize Crossover SUV

Midsize Pickup

Midsize Premium Car

Midsize Premium Crossover SUV

Midsize Sporty

Minivan

Sub Compact Car