Affected Component: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Date Published
DEC 21, 2012
NHTSA TSB #
10122673
TSB Document
Summary
The Google Earth map will not load. The display shows an active data connection, and ? Google? is almost fully white. Customer has active Audi Connect subscription. All other Audi Connect functions operate normally. The concern only occurs if the vehicle is started in a 2G cellular zone. The system operates normally if started in a 3G cellular zone. The vehicle has MMI software 0566 installed. Certain Audi Connect partner carriers are transmitting data that is not supported by the MMI. The data disrupts the loading process of Google Earth and causes it to not completely load.