Supersedes Technical Service Bulletin Group 00 number 13-45 dated
February 6, 2013. A Repair Authorization must be obtained if an Audi Q5 hybrid arrives at an Audi dealership and requires diagnosis or repair for any of the following concerns. Create a Technical Assistance Center (TAC) ticket before starting repairs. Other repairs, routine maintenance, and PDI do not require prior authorization or a Technical Assistance Center (TAC) ticket. These procedures are mandatory until further notice. Warranty repairs without repair authorization via a TAC contact will not be reimbursed. Audi of America is requesting your cooperation in supplying us with technical information vital to the technical support of the Audi Q5 hybrid vehicles. Through our combined efforts and cooperation, we will be able to raise the level of Audi quality and overall customer satisfaction.
