10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 48,042 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I purchased a 2009 BMW 238I. I took it to get an oil change on 30 Sept 11. I dropped it off, got a loaner, and went to work. Before I dropped it off that morning the car ran great, it had no ticking, no engine lights nor loss of power. I hadn't heard from BMW so I called them, they said that they had talked to BMW na and I need to agree to them removing my valve cover, at my expense $700. I said that I only wanted an oil change. He told me they terminated my warranty. My warranty was for 4yr/50,000 miles, it had not expired. I was very upset and made multiple attempts to call BMW na and the supervisor told me that they would have to go with what the service center said and there was no one else to talk to. Disappointed, I picked my car up. The check engine light came on and while I was on the highway the car made some loud ticking noises and the car seemed to be experiencing some power loss, in the mist of high traffic. I was in the middle lane when it started and I immediately got over to got off the highway. And as I pulled off the highway the car suddenly shut off (no power), I barely made it off the road. It just shut off! I had to call for a tow. That weekend the car cranked up and it seemed to be nothing wrong. I took it around the block to see if it was okay. The ticking returned and the car shut off again and I had to coast it off the road onto church grounds and call a tow truck again. And now it will not crank at all. This is my only car and I have to rent a car. I did some research online and found several recalls, for example: BMW high-pressure fuel pump voluntary emissions recall and voluntary emissions and safety recalls and tons of complaints about safety and how BMW terminates a lot of people's warranties prior to their expiration date. BMW seems to be putting all of our lives at risk and terminating warranties at will.
- Ludowici, GA, USA
On Thursday, August 18, 2011, my 2009 328I shut down without notice in the middle lane of I-90 at mile marker 80.002 about a mile from ohare airport in Chicago. It was unable to restart and I was left to call 911 and spend 10 minutes waiting for dot to tow me off the middle of the highway and to a residential neighborhood to wait another hour for aaa to tow my car to perillo BMW in Chicago to assess the issue. June 15th 2011: About 3 hours after bringing my car into the zimbrick BMW service facility to have a set of after-market led lights installed at cost, the service engine soon light appeared illuminated on my dashboard. As I had never seen this light appear on my less than 2 year old car before, I immediately called the person who was head of your service department to discuss how this light could appear for the first time after having my car in hours earlier on a service appointment that should not have touched the engine. A loaner car was promptly driven to my office, to check into the issue and take my car back to the dealership for further inspection, if necessary. The following is the conversation that transpired between the service rep and I, upon his review of my vehicle, using a computer connection to pull data from my cars onboard computer system: Sa: when was the last time you filled the car with gas? me: (checking the odometer, as I reset it with each full tank of gas) about 97 miles ago. Sa: well, the computer is reporting the issue has something to do with your fuel pump, however, I think it might just be that your gas cap may have been unscrewed. Me: I can't say that makes much sense, as I filled it up 97 miles ago and haven't seen an issue until now. Sa; well, let me just turn the indicator light off and let me know if you run into this issue again.
- Chicago, IL, USA
- Great Neck, NY, USA