10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 27,427 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The vehicle was going down a hill (straight forward) on a ca city street when the driver shifted from auto to manual gear. Instead of working as expected, the car underwent a sudden acceleration and braking proved ineffective. Through a couple seconds of attempted braking with no response, the car kept on accelerating instead. Finally, after making two turns on the hill, the car spun completely out of control and swerved to the other side of the street where it crashed through five trees and eventually stopped. The driver loss of consciousness and delivered to er. The weather condition was good. The failure mileage was 79,541. Policy report filed.
- Orange, CA, USA
Driver and passenger trapped in car after parking at as gas pump. Doors would unlock but not open resulting in the potential of killing its passengers in a crash. There is a video on youtube of a similar incident.
- Bradford, NH, USA
The driver and passenger doors occasionally do not unlock from inside the vehicle, trapping me inside. Pressing the unlock button in the dashboard works, but pulling the physical handles does not.
- San Mateo, CA, USA
The contact owns a 2013 BMW 328I. The contact stated that the coolant warning indicator illuminated. The contact added coolant, but the indicator remained illuminated. The vehicle was taken to an independent mechanic who diagnosed that the electrical sensor failed. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact to take the vehicle to a dealer. The dealer was not contacted. The failure mileage was approximately 125,573.
- Torrance, CA, USA
Rear left brake light and turn signal stopped working. I have checked and found out that the ground wire on the connector has over heated and broken.
- San Jose, CA, USA
When I try to open the drivers side door by pulling the handle it does not unlock automatically. The only way to exit the vehicle is through another door or by using the central lock/unlock button. My fear is that in the case of an emergency or accident if the electrical system is compromised I could possibly be trapped in the vehicle. I attempted to have this repaired at the BMW dealership but they claim that the problem being mechanical is not covered by the warranty. On the BMW internet forums there are multiple posts across vehicle models complaining of the same faulty "door actuator" and BMW's unwillingness to repair it free of charge. I was quoted over $950 to replace the part. This is a serious life safety issue I believe needs to be investigated. Thank you very much!
- San Lorenzo, CA, USA
I have taken my car to the dealership and asked for this lock issue to be repaired at least 6 times during the past five years. Over the past two years the issue happens more frequently. At times I am in the car without it running, then I go to open the door and I am locked inside. The handle acts like it is going to open but the door does not open. The handle lifts but does not move the lock. I have to use a button on the console or the key fob to unlock all the doors electronically. I find this not safe because if the automobile does not have electric supply the drivers door needs to be able to open. This concerns me if there was a accident or urgent need. I had some other suspension issues that I reported. You could hear a loud sound and I was told for a over year it was not a issue. Finally my husband was going to come to the dealership and they said they found the problem did over $6,000 in warranty repair on a faulty boot part before the warranty expired. I had the problem for a long time! BMW diagnostic and service is not what it used to be.
- West Chester, OH, USA
Light cracks, chips, defects inside of headlight housing. Vehicles are not that old and the defect tends to appear on all F30 BMW 3 series models. Could worsen over time and create visibility issues.
- Escondido, CA, USA
While driving down the road, the car's idrive system spontaneously rebooted. The system will often take several minutes to reboot (sometimes the system will reboot again directly after regaining connectivity or while trying to reboot). We had already been driving for about 30 minutes when this happened the first time. It has happened many times since. BMW has tried to fix the issue but has not been able to. They have replaced the head unit, idrive screen, and the combox, all with no resolution. The idrive system is responsible for communication with the driver for the car's status including tire pressure and oil level (there is no manual way to check the oil). In addition, this system controls the low jack communication, road side assistance and all bluetooth capabilities (hands free driving is required in most our state) in the automobile.
- St. Albans, VT, USA
When I started the car up the parking light malfunction light came on. This is 7 days after I got the car out of the shop for the engine light on.
- Bowie, MD, USA
My husband was refueling our 2013 BMW 335I and I was in the passenger seat. During that process, a pickup truck backed up and was close to hitting our car. From the passenger seat, I tried to warn the other driver with our car's horn, but it did not work, so I resorted to screaming as loud as possible since the windows were also closed. Fortunately, my husband heard me and realized what was happening and got the trucks attention and prevented a potentially catastrophic collision right next to a gas pump. It never even crossed our minds at the time that a horn did not operate when the car's electrical system was switched off with the ignition key, which one must do for fire safety reasons when refueling. Nevertheless, after we got home we tried the BMW's horn when the car was off and there was no response. We tried our 2005 Subaru outback's horn with its ignition switched off, and its horn worked just fine. I searched on '2013 BMW horn does not work's' on the internet and the system returned 18,200 results. While I did not read all of them, I found numerous postings about BMW horns not working when the car is off, as far back as 2006. Some internet postings advised having the key in the ignition. I placed the key in the ignition and the dashboard display and I drive screen activated, but the horn did not. Next, I pushed the start button, without engaging the engine, and only then did the horn work. I contacted BMW assist for technical assistance and spoke to a BMW customer service representative in columbus, oh. He confirmed that the horn is operating as designed. He said he would enter my concern into the customer feedback database. We think being unable to warn distracted drivers about to crash into your occupied but parked car is a hazard at least worthy of prominent warnings to drivers of bmws and any other vehicle with this "feature".
- Mcdaniel, MD, USA
I was rearended, on the freeway, on the passenger side, by an SUV going about 40mph, I slammed in to another SUV in front of me. My vehicle is totaled. The display indicated that there was an airbag deploy error. Also, the reason my car was totaled was because all of the electrical wires for the computer system are behind the rear tail light, and they were melted after impact. This is concerning because this is also where the fuel tank is. Luckily, I walked away with a sore neck and few bruises, but it is concerning that the airbags did not deploy, when they were clearly suppose to. I had the car for less than 2 months prior to the accident, and bought it brand new.
- Martinez, CA, USA
Auto start/stop function has malfunctioned before where when I take my foot off the brake, the car doesn't start again. Normally I can just press the start button and put it in drive. This time, however, I went to start it again after it had an "auto start/stop malfunction", and it wouldn't turn back on. An error popped up saying "ignition malfunction -- do not turn engine off. Car will not start again." Currently waiting to hear back from the dealership after I had to flatbed it. Also the car wouldn't go into neutral so they had to drag it on the flatbed.
- Ada, MI, USA
As my wife open the door and sits, she pulled the door to close but it wont lock up try several times to do it with the remote but wont lock up. Afraid to drive car!!!
- Anaheim, CA, USA
- Downey, CA, USA