10.0

really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
2 / 0
Average Mileage:
11,184 miles

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« Read the previous 20 complaints

problem #2

Jun 242016

328

  • 17,500 miles
Sunroof exploded-2015 BMW 328I sedan-on Friday, 6/24/16 around 8:15am, while traveling in wash, DC's rush hour traffic at 35-45mph on route 295N, a loud blast, like a bomb, suddenly jolted my car! fearfully, I continued to steer the car looking for a safe place to pull over, which was approximately 150 feet beyond a curve in the road. I pulled over, my daughter and I were ok but bewildered when we saw a large gaping hole in the center of my sunroof! I immediately thought that we had been shot or a large object had hit us. Glass chips began falling on us. Still in shock, it took me a few minutes to realize that I should close the sunshade! not knowing what happened, we were too scared to exit the car, so my daughter called 911 and I pressed my sos button for assistance. We simultaneously were trying to explain the situation to the receivers of our calls. A DC police officer arrived and quickly accessed the incident. He'd witnessed the same on a few other makes of cars. He assured us that based on the outward protrusion of the remaining glass, the impact was from within, it had exploded, not imploded. There was no indication of a shot or object of any size hitting the car. There were a few pieces of various sized shattered glass on the backseat, where my grandson's car seat caddy was. The officer eventually convinced me it was safe to drive to my dealer and I did so. When I arrived at the BMW dealer, the service mgr. Immediately acknowledged to me and gathering coworkers, of seeing previous sunroof explosions. However, in two follow-up calls he stated that BMW would not cover (pay). The 2nd call, after following up with his manager per my request, he stated that [it] could only shatter if something hit an existing crack...the same with the previous sunroofs incidents he had seen. I did not have a crack in my sunroof previous to this incident!

- Fort Washington, MD, USA

problem #1

Oct 042015

328

  • 8,346 miles
I was driving on the highway and the sunroof on my car just exploded. Unfortunately I did not have the cover closed so when it exploded it fell and hit me in the head. It fell in a large chunk onto me then shattered. I was not going under anything and was driving on a straightaway at about 70mph.

- Fairfield, CT, USA