Low coolant light came on, and BMW dealer found a crack on the water pump. Upon further inspection, the engine was noted to be canted, making it impossible to attach the new water pump. It was discovered that the engine mount bolts (total of 4 on one side) had all broken off, causing the engine to tilt. The repair was $2000 and when I called BMW usa, they said that there would be no compensation back to me, and that the broken bolts were secondary to the car having 90,000 miles. Changing bolts is not a normal wear and replacement item, and the car has never been in an accident. Our vehicles are gently driven, and never go off road, so I am mystified how this happened.

- Clarksburg, MD, USA

The contact owns a 2007 BMW X3. The contact stated that while driving approximately 55 mph, there was a severe vibration felt without warning. The contact noticed that one of the engine mount bolts was sheared. The vehicle was taken to an authorized dealer, who informed that three of the four engine mount bolts were sheared. The vehicle was not repaired. The manufacturer was notified and they offered to provide a further investigation related to the defect. The approximate failure mileage was 78,000.

- Scottsdale, AZ, USA

3 out of 4 engine mount bolts sheared off while driving. This caused the engine to drop 2 inches and damage the cooling system. If the engine had dropped further it would likely have caused a more catastrophic failure and accident.

- Highwood, IL, USA