Passenger air bag sensor defective related to recall 13V564000. Defective sensor mat causes airbag to be turned off at all times. Called BMW they stated to take vehicle to dealership before the end of 2015. Dealer would not honor recall for this vehicle.

- Spring Valley, CA, USA

The passenger side air bag off warning light came on and stays on. The dealer reset the computer. Light went off. The failure recurred again in a few months. The vehicle was taken to the dealer where it was diagnosed that the sensor needed to be replaced. I was informed that my VIN did not meet the recall for replacing the failed mat sensor although other 2006 BMW X5S were recalled for that same failure. The warning light is presently on. I have read of many examples of the same problem. The aging mat become brittle and cracks breaking the circuit. BMW needs to send me a letter and replace my passenger seat mat sensor for free before I have an accident and the passenger is injured.

- Clemmons, NC, USA

Recall listed for seat sensor mat for several model year BMW. I have a 2006 BMW X5 and the air bag light comes on intermittently(more on than off actually. I have read the recall notice for seat mat failure, however my VIN is not listed. I have read several similar complaints on your site from other BMW owners saying there VIN was not included either. How many complaints have to be filed before the recall is expanded" is the recall by seat sensor model" since my 2006 BMW X5 is not listed( others are), was a different seat sensor used in mine" where can I find information on the seat sensor used in my model"

- Oak Ridge, TN, USA

The contact owns a 2006 BMW X5. The contact stated that the passenger side air bag warning light remained illuminated. The failure recurred multiple times. The vehicle was taken to the dealer where it was diagnosed that the sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 114,000.

- North Wood, OH, USA

The contact owns a 2006 BMW X5. The contact received notification of NHTSA campaign number: 13V564000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.

- Waipahu, HI, USA

We received an important safety recall from BMW in June 2016 that we needed to replace the passenger side front air bag immediately as the air bag does not work as part of the "recall campaign no. 13V-564: Front passenger air bag seat occupancy sensor mat." We immediately contacted the perillo BMW dealership in Chicago (1035 North clark street, Chicago, il 60610, (312) 981-0000) where we purchased the car. Over the following six months, we called monthly to inquire about whether they had the replacement seat to fix the car. Perillo actually had us bring the car in two separate times only to tell us each time that they didn't have the part needed for our type of repair. We happened to have the worst possible outcome where the sensor mat is broken and the air bag is disabled on the passenger side of the vehicle. The condition of the car makes it very dangerous for anyone to sit in the front passenger seat. We live in Chicago and therefore drive on highways and in heavy traffic frequently. I am now pregnant with our second child so we absolutely have to have this fixed before the new baby comes in April 2015. Since we last brought the car in this fall, we have called perillo non stop to inquire and each time they say they don't have the part. It is not only a terrible customer service experience but it puts our family at risk every time we drive the car. Perillo remains unhelpful and unresponsive so we are filing a report nationally.

- Chicago, IL, USA

In January of 2014, I received a letter telling me that my vehicle needed the front passenger seat air bag sensor mat fixed. They went on to say that they would let me know when the parts came in. Next, in June of 2014, they sent me a letter that the parts are in and to schedule the work. I have now taken my vehicle back multiple times and they are saying that they still don't have the parts. I have called BMW corporate and no one will help me get this problem fixed...they just keep giving me the run around...

- Bratenahl, OH, USA

BMW issued important safety recall 13V-564, which involves the front passenger air bag seat occupancy sensor mat, January 2014. Important safety recall 13V-564 along with an illuminated air bag warning light, which my vehicle is displaying, effectively de-activates the passenger airbag causing an unsafe condition. January 2014 the important safety recall letter stated parts would be available for repairs March 2014. March 2014 the dealer inspected the vehicle but was unable to complete the repairs due to parts being unavailable. June 2014 BMW notified me that parts were available and to schedule repairs with the dealer. The dealer inspected the vehicle but was unable to complete the repairs due to parts being unavailable. August 2014 I contacted the dealer and was told parts are unavailable. October 2014 I contacted the dealer and was told parts are unavailable. December 2014 I contacted the dealer and was told parts are unavailable. I contacted BMW customer relations requesting specific information on the availability of parts. BMW indicated parts were not available and would not provide more information. BMW has not remedied the defect in a reasonable amount of time.

- Menomonee Falls, WI, USA

The contact owns a 2006 BMW X5. The contact received a notification for NHTSA campaign number: 13V564000 (air bags) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was notified of the issue. The contact had not experienced a failure.

- Upland, CA, USA

The contact owns a 2006 BMW X5. The contact received a notification for NHTSA campaign number: 13V564000 (air bags) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to specify when the part would become available. The manufacturer was notified of the issue. The contact had not experienced a failure. Updated 12/23/14 the consumer stated the airbag was replaced after a year. Updated 05/27/15

- Island Park , IL, USA

The contact owns a 2006 BMW X5. The contact received a notification for NHTSA campaign number: 13V564000 (air bags). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Mckinney , TX, USA

I brought car in after I got recall notice. I was told the part had to be ordered from germany. My complaint is that it is taking longer than I feel is reasonable. BMW refuses to provide me with a rental. I have no other car to drive and I feel unsafe driving this car.

- Fort Myers , FL, USA

I am the original owner of a 2006 BMW X5, VIN: [xxx]. in the early years of ownership the passenger seat occupancy detection mat was faulty and was replaced. This August the airbag light on the instrument display went on again and as a result my vehicle failed the Massachusetts state inspection safety inspection. In September of this year I brought my X5 to BMW to have BMW review the airbag issue. The technicians at BMW diagnosed the problem as a failing passenger seat occupancy mat. The total cost to me for replacement of the failed passenger seat occupancy mat was $1,460.89 + MA sales tax of $39.15. I recently found that on 11/18/2013 BMW issued a recall relating the front passenger seat occupant detection mat. The recall campaign for the X5 passenger seat occupancy detection mat is identified as #13V564000 I never received notification of this safety recall in January of 2014. I called BMW this morning to explain my issue and they advised that the NHTSA did not include the VIN of my vehicle in the recall and therefore they would not reimburse me. My response was that perhaps the replacement passenger seat occupancy mat that failed many years ago that BMW installed as a replacement when my vehicle was under warranty was in fact a part that would have been included in the recent recall. They told me that I had a very good point, and that may be the case, but I would have to write to NHTSA to request that my vehicle be included in the recall, otherwise they would not reimburse me. Since the passenger side occupancy mat has failed twice in this vehicle it is quite obvious to me that there is an issue with this part in my vehicle. It is an integral part of the safety system of my vehicle and with this E-mail request the consideration and assistance of NHTSA in connection with this matter. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Quincy, MA, USA

The contact owns 2006 BMW X5. The contact received a notification for NHTSA campaign number: 13V564000 (air bags). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Murphy , NC, USA

The contact owns a 2006 BMW X5. The contact received a notification for NHTSA campaign number: 13V564000 (air bags). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure.

- Corrales, NM, USA

I have a 2006 BMW X5 with the sport sports package and I am experiencing these same problems as described in the recall 02 - id # 13V564000 - air bags recall 03 - id # 13V564000 - air bags:frontal:sensor/control M. I have called BMW of America and tried to get them to honor the recall but they have refused. I was told by customer rep. [xxx] that BMW have decided that my vehicle was not under that recall and that I would have to pay to get it look at before they would conceder any repairs to be covered under these recalls. I told both reps and also spoke with supervisor [xxx] that this is uncalled for since it matches the year, make, model and package that is being recalled. I first talked with [xxx] and all he had done was give me a run around that BMW would look into it and that I would need to have it checked out by a BMW service technician. I kept telling them that I was not going to pay for a diagnosis for something that is defective and should be repaired under the recalls, but once again I was told by [xxx] that I have no choice but to pay to have it looked at. I have sent may emails and had many phone calls with BMW America about this issue and I am very unsatisfied with how they are handling this issue. I feel they do not look out for their customers and don't care if this recall hurts or even kills someone. If they truly cared they would have taken in this vehicle and have done the diagnosis to see if it is the problem and have it fixed but as I have experienced with this issue BMW does not care. This is not the company that I remember BMW was standard for excellence and is to be an extremely high standard of high quality cars but when something goes wrong BMW leaves you with nothing and will not honor their mistakes to make it right. Thank you. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Deltona , FL, USA

The contact owns a 2006 BMW X5. The contact received a notification for recall NHTSA campaign number: 13V564000 (air bags). The contact stated that the time frame for the repairs was unreasonable. The manufacturer was made aware of the wait time and stated that the parts were unavailable. The vehicle had not experience a failure.

- San Fransico, CA, USA

The contact owns a 2006 BMW X5. The contact stated that the air bag warning light illuminated intermittently. The failure recurred multiple times. The vehicle was taken to the dealer for a diagnosis. The technician diagnosed that the passenger seat occupancy mat was defective and needed to be replaced. Also, the technician notified the contact of recall NHTSA campaign number: 13V564000 (air bags). However, the vehicle was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,000...updated 10/01/14

- Kansas City, MO, USA

The contact owns a 2006 BMW X5. The contact received a notification for NHTSA campaign number: 13V564000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.

- West Covina, CA, USA

The contact owns a 2006 BMW X5. The contact received a recall notification for NHTSA campaign number: 13V564000 (air bags). The dealer was unable to perform the recall repair since the parts were still not available. The manufacturer was notified. The contact had not experienced a failure.

- Durham, NC, USA