10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 86,506 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I was driving straight on the highway when the engine light came on, the engine started to run very rough, and very shortly thereafter (about one mile) the engine died. The car had to be towed to a mechanic where they found a broken timing chain that caused severe damage to the cylinder head, valves, and camshaft caps and sensors. While it was in for service they did correct recall 14187 front safety belt anchor however they charged me for replacing the rear lift-gate struts which should have been covered by recall 15240. Reimbursement request attached. While researching recalls I came across 10287 - customer satisfaction program addressing problems with the timing chain in several GM vehicles. This turned out to be a very costly repair because of the damage done by the chain whipping around in the engine compartment. It could have been avoided if a recall had been in place. Although our vehicle is a 2010 we only just purchased it this past May. Do we have any recourse" can we expect any compensation"
- Tucson, AZ, USA
The contact owns a 2010 Buick Enclave. While reversing out of the driveway and placing the vehicle in drive, the vehicle hesitated before moving forward without warning. The failure recurred on several occasions. The contact also stated that on one occasion when the vehicle was started, the engine warning indicator was consistently illuminated. The vehicle was taken to the dealer where it was diagnosed that the timing chain needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 92,000.
- Overland Park, KS, USA
The contact owns a 2010 Buick Enclave. The contact stated that when the ignition was turned to the on position, the service engine warning light illuminated continuously. The vehicle was taken to a dealer where it was diagnosed that the timing chains failed and needed to be replaced. The vehicle was repaired. One week later the contact observed a leak from the front of the vehicle. The vehicle was taken to a dealer where it was diagnosed that the water pump needed to be replaced. The vehicle was repaired. Two days later while driving at various speeds, there was an abnormal noise coming from the steering wheel. The vehicle was taken to the dealer where it was diagnosed that the power steering pump needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,000.
- Warinster, PA, USA
Check engine light came on. Repair shop identified it as timing chain stretched. On-line research shows that the timing chain has been an issue with Buick, and they extended the power train warranty to cover repairs for the 2008-2009 model. It appears that the same or similar problem is occurring with the 2010 model. The problem did not manifest itself until after the 5 year/100,000 M warranty expired. The dealership confirmed the problem was a stretched timing chain and replaced it. GM provided some relief with a courtesy coverage of part of the cost. However, it appears that this is a recurring problem with the vehicle.
- Plano, TX, USA
The contact owns a 2010 Buick Enclave. The contact stated while driving 40 mph, the vehicle stalled without warning. The vehicle was towed to the dealer. The technician diagnosed that the ground wires from the 02 sensor had shortened out. In addition, the contact mentioned that the vehicle had exhibited problems with the transmission failing to shift out of third gear, the steering gear was leaking, the rear brake pad and springs had to be replaced and the engine light continuously stayed illuminated. The vehicle was repaired. The manufacturer was notified of the failure. The failure and current mileage was 35,000.
- Rochester, MI, USA
When backing out of my garage I was turning to my left leave my drive in a forward direction. There was snow on the ground and as I turned and was changing direction I could feel something was not right. I was sliding sideways so I turned off the radio and the motor was revving up with out my foot on the accelerator pedal. I immediately turned off the key and after all had shut down I restarted car and had no issues after that.
- Roseville, IL, USA
The contact owns a 2010 Buick Enclave. The contact stated that while reversing, the vehicle stalled without warning. The vehicle was taken to the dealer where the technician was unable to diagnose a failure. The manufacturer was made aware of the failure. No repairs were done to the vehicle. The failure mileage was 50,000 and the current mileage was 54,000.
- Walshville, IL, USA
On July 12, 2012 while entering the interstate the check engine light and traction stability service light came on. The car would not accelerate or shift, I could not increase speed to merge into highway traffic, as I tried to merge the vehicle slowly increased speed, not normally accelerating. I eventually was able to get to 55 mph. The next time I drove the car it acted fine. Two days later while driving at 60 mph on the interstate without warning the check engine light, traction stability service warning light, the ABS brake warning light all came on the brakes felt like mush, the car slowed in traffic, all while in the passing lane with traffic behind me. This created an extremely dangerous condition that could have easily resulted in serious injury or death. I eventually was able to move to the middle lane (3 lane roadway) and nursed the vehicle destination. When I started out again it acted fine w/check engine light and traction system warning light on then w/out warning while trying to enter the interstate again all gauges failed, ac shut off, cruise control power went off, the vehicle would not accelerate, would not shift, speed slowed from 30 to near 20, then systems started to turn back one at a time & was able to nurse the car home at 50 - 55 mph, it would not shift or accelerate correctly. Took vehicle to dealer, where purchased, they had the vehicle for 2 1/2 weeks called me stated "we can not get it to act up, come and pick up car" not repaired. I asked about codes in computer, I have a copy of these, they stated they were history codes not hard codes. When I asked about them forcing me to drive a dangerous vehicle, could cause serious injury or death, they said if it acts up to bring it back. Within 12 hrs the same events occurred as listed above. I drove it to them while all warning lights were on. They still have car it has not been repaired yet.
- Tallmadge, OH, USA
- Los Angeles, CA, USA