10.0
really awful- Crashes / Fires:
- 2 / 3
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 18,942 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
This vehicle has a keyless ignition system. Twice my wife accidentally turned off the vehicle, once at a stop, the other time on a freeway at 70 mph. She was unaware the vehicle could be started in neutral thinking she needed to be in park. The vehicle continued coasting allowing her to move to the side of the freeway. There she was able to put the vehicle in park, press on the brake and restart the car. She did not realize the vehicle engine was off until she.pressed on the gas to maintain speed. She panicked and turned to me as an engineer with 40 years in the automotive industry. I kept her calm and instructed her what to do. Only when we were on the side of the road did we determine she had accidentally turned off the engine when tuning the radio. With no warning or indication the engine was off the results could have been catastrophic. Her colleague at work also did this in his Lexus. The proximity of the start\stop button to other similar controls appears to be a factor in these incidents. No warning from the vehicle not notice from the manufacturer of the sales dealership of this possibility and what to do does not prepare the driver for when this occu.
- New Hudson, MI, USA
5 month after I had bought the car I was going 35 mph down a regular street when the car stop then when I want to move again the accelerator but then the car came to a complete stop where the engine had smoke coming out of it. The dealer said that there was a big hole in the engine. After they repair it no more than two weeks later I was going down a road where the car just turned off and it did not even let me move out of the road way. And now 3 weeks ago I was going down a street going 45 mph when the person in front of me stopped all of a sudden and I hit my brake so hard but they had not responded which led me to crash in front of the person in front of me. Luckily neither of us were injured but now for sure I know I do not feel safe driving any of General Motors cars whether is be Buick or GMC.
- Bakersfield, CA, USA
Car was parked on level ground outside home. Atv accidentally ran into rear bumper of car (had moved approximately 10 feet). Car rolled away and ended up rolling down a small hill, jumping a ditch and resting on another hill. Car moved approximately 300 feet prior to coming to a stop. Wheels were noted to be turning and rolling normally and car had minimal resistance to moving. Car was in park with secure break when we arrived at car.
- Rock, WV, USA
Aprx 6am Tuesday July 18, 2017, aprx 5:45 am, with no key fob in my wife's or my possession and no one within 30 feet of the care parked in the garage, the 2017 Buick Encore started on its own. The car was stationary and parked in the garage since aprx 7:00 pm Monday evening the 17th. Hearing a noise in the garage, I went there and found the card engine running. The garage door was closed, and no one could have entered the garage. We are taking the car to place of purchase, klick lewis Buick chev, palmyra, pa to determine what they will do to correct the problem. Checked recall and found nothing. Since this self starting could possibly cause other damage including carbon monoxide in a closed area (don't know if it would have shut off after a set short time on its own) thought it should be reported and a notice sent out to all Encore owners warning them of this issue. Thank you. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
- Palmyra, PA, USA
- Indianapolis, IN, USA