10.0
really awful- Crashes / Fires:
- 1 / 7
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 59,256 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2007 Buick Lacrosse. While driving at approximately 25 mph, the low beam headlights failed to illuminate. The failure recurred while driving. The contact received notification of NHTSA campaign numbers: 14V755000 (exterior lighting) and 14V355000 (electrical system); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 138,500. Updated 8/27/15 the consumer stated the low beams lights went out while driving. Updated 09/10/15
- Fayetteville, WV, USA
The contact owns a 2007 Buick Lacrosse. While driving approximately 55 mph, the driver side low beam headlight failed without warning. The bulb was replaced; however, the failure recurred. The failure also recurred on the passenger side low beam headlight. The contact received notification of NHTSA campaign number: 14V755000 (exterior lighting); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 115,000.
- Wilson, AR, USA
The contact owns a 2007 Buick Lacrosse. While the vehicle was parked, the low beam head lamps were activated but failed to illuminate. Upon inspection of the fuse box, the contact noticed that the relay was hot and had melted. The contact also noticed smoke and a burning odor. The vehicle was repaired. The contact then received notification of NHTSA campaign number: 14V755000 (exterior lighting). The dealer replaced the head lamp module as a temporary remedy due to the part not being available to repair the vehicle. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 16,000. Updated 8/19/15 updated 9/30/2015
- Millbrae, CA, USA
I was driving back from Georgia at 4:30 am pitch dark and my headlamps cut off. I was next to a semi and almost crashed into him. I had to use my brights but could not figure out how to keep them on so I had to keep flashing them to see. Since then I've had to drive at night tonight on May 23, 2015 at 9 pm and my lights do not come on at all now. The only way to get home once again was to drive with my brights on. I had my brother test the lights and they come on and cut off randomly at will. This is not safe and they should be recalled.
- Plantation, FL, USA
The contact owns a 2007 Buick Lacrosse. The contact stated that NHTSA campaign number: 14V755000 (exterior lighting) exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available. The manufacturer was not made aware of the delay. A remedy had yet to be determined for the recall. The vehicle was not repaired. The contact had not experienced a failure. Updated 7/21/15 the consumer stated while driving, the head lights failed. The consumer was informed there was no permanent fix at the moment. Updated 03/08/16.
- Ames , IA, USA
The contact owns a 2007 Buick Lacrosse. While driving at night with the low beam headlamps activated, the lamps would suddenly malfunction and shut off. The cause of the failure was not diagnosed or repaired. In January of 2015, the recall notice for NHTSA campaign number: 14V755000 (exterior lighting) was received. After contacting both the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be provided. The failure mileage was 135,000.
- Monroe, LA, USA
The contact owns a 2007 Buick Lacrosse. The contact stated that the low beam headlights failed to operate when activated. The VIN was included in NHTSA campaign number: 14V755000 (exterior lighting); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was notified of the issue. The approximate failure mileage was 157,000. Updated 7/28/15
- Sharpsburg, GA, USA
The contact owns a 2007 Buick Lacrosse. The contact received notification of NHTSA campaign number: 14V755000 (exterior lighting); however, the part to do the repair was unavailable. The contact stated tat the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- South Burlington, VT, USA
The low beam headlights on our Lacrosse stay on even when the ignition is off. We have to pull the fuse or disconnect the battery to turn them off. The high beam headlights and brake lights don't work at all. Not sure what the issue could be and we cannot drive the car with out brake lights.
- Augusta, KY, USA
The contact owns a 2007 Buick Lacrosse. The contact stated that the low beam head lights failed on numerous occasions. The contact received notification of NHTSA campaign number: 14V755000 (exterior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. Updated 7/29/15 updated 9/24/15
- Shinglehouse, PA, USA
2007 Buick Lacrosse. Consumer writes in regards to headlight module recall notice problems. The consumer was informed there was no fix for the problem.
- Phoenix, OR, USA
The contact owns a 2007 Buick Lacrosse. While driving at approximately 15 mph, the vehicle headlights failed to illuminate. The vehicle was not diagnosed or repaired. The contact received a notification of NHTSA campaign number: 14V755000 (exterior lighting); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 80,284.
- Aurora, CO, USA
The contact owns a 2007 Buick Lacrosse. The contact stated that while driving at approximately 25 mph, the headlight on the passenger side was not illuminating. The failure recurred several times. The vehicle was not diagnosed or repaired. The contact received a recall notification of NHTSA campaign number: 14V755000 (exterior lighting) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 93,717. Updated 6/8/15 the consumer stated the vehicle was taken to the dealer for the recall repair. Updated 11/23/2015
- St James , LA, USA
The contact owns a 2007 Buick Lacrosse. The contact received notification of NHTSA campaign number: 14V755000 (exterior lighting) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Rayville, LA, USA
The contact owns a 2007 Buick Lacrosse. The contact stated that while driving at 25 mph, the entire warning panel illuminated and the electrical system failed. The vehicle was then pulled to the side of the road and restarted but no lights illuminated in or outside the vehicle. The failure recurred several times. The vehicle was taken to the dealer, where it was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. Updated 09/08/15 updated 9/29/2017
- Saint Clairsville, OH, USA
The contact owns a 2007 Buick Lacrosse. The contact received notification of NHTSA campaign number: 14V755000 (exterior lighting) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact experienced the failure listed in the notification with the exterior lighting. The failure mileage was unknown.
- Saint Clairsville, OH, USA
The contact owns a 2007 Buick Lacrosse. The contact stated that the passenger side low beam headlight failed without warning. The vehicle was taken to an independent mechanic who diagnosed that the relays in the fuse box were burned out and needed to be replaced. Also, the contact stated that the battery drained. The vehicle was repaired, but the failure recurred on two other occasions. The contact had not received notification of NHTSA campaign number: 14V755000 (exterior lighting). The VIN was included in the recall; however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The manufacturer was not made aware of the failure. The approximate failure mileage was 87,000.
- Manteca, CA, USA
The contact owns a 2007 Buick Lacrosse. The contact stated that while operating the vehicle at night, the low beam headlights would turn off intermittently. The contact received a notification for NHTSA campaign number: 14V755000 (exterior lighting) in January of 2015; however, the parts needed were not available. The vehicle was taken to the dealer and the manufacturer was contacted on multiple occasions. The contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be provided. The failure mileage was 62,000.
- Spring Valley, NY, USA
The contact owns a 2007 Buick Lacrosse. After the vehicle was started, the headlights failed to operate. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number:14V755000 (exterior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 95,000.
- Lakewood, NJ, USA
- Charleston, SC, USA